Island Breaks is a company that has been on our books for some years now. But they don’t seem to give up on their cold calls, and for what is worse; they don’t seem to give up on their dubious promises either.
The agents from Island Breaks explain to the consumer that they are a company specialized in doing refund claims, and that they have been very successful. They are so successful that even claims far out of the 6 year deadline for Consumer act claims is no objection for them, and neither if the consumer already threw all the paperwork away or did not even pay by credit card.
Before they seemed to be calling exclusively those consumers who bought into a Discount membership club such as DWVC or Club Class, but now they also call the owners of Timeshare resorts.
Everybody can claim and everybody is a guaranteed winner!
All the consumer needs to do is to jump on a plane and go to Tenerife. Accommodation provided by Island Breaks and a meeting set up with their “legal adviser” to organize the claim. Too good to be true? It certainly is!
Once at the meeting, it all turns out that the claims service is only a small part of all that needs to be discussed, and as a matter of fact, Island Breaks won’t even handle the supposed claim. A “specialized legal company” will do the claim. No name of this company is provided though, and the consumer does not even sign an authorization for this company to act on their behalf.
Just a piece of paper saying, they will do the claim is what apparently is going to do the job. And in a period of 6 to 8 weeks time.
The main part of the meeting is then spent on explaining to the consumer that they are taking Holidays in a complete wrong way and that it would be so much easier and cheaper if they sign up for the product of the Luxury Leisure Group.
A product that is actually not even explained in detail and surprisingly many consumers end up signing and walking out of the meeting, without even knowing what to do next.
Several agreements are presented to the consumer to sign.
Island Breaks / Luxury Leisure Group, has done their home work and make sure that the agreements all state clearly that the duration is for 11 months and point out in a separate clause that their product does NOT fall under the Timeshare Directive seen the duration and for that affect they have no obligation to take into account a 14 day cooling off.
The fact they “give” the consumer a range of free weeks to be used in Canaries and worldwide, seems to contradict the duration though as it would be impossible to use them all in 11 months. Well not impossible, but you would be on Holidays most of the time…
Money is taken on the day; often an amount of around 2000 pounds and the rest (close to another 5000 pounds) can be arranged on finance or has to be paid by bank transfer the week after.
Sad enough, a lot of consumers arrive home, have no clue really what they bought into as the paperwork does not explain this properly and after the stipulated 6 to 8 weeks they also realize the claim is not going through at all and the promised and guaranteed compensation is not paid out.
The company Island Breaks has a website www.islandbreaks.net
The contact details on the web are: Address: 38670 Adeje, Tenerife
Telephone: 0203 677 5424 and Email: firstname.lastname@example.org
They don’t mention a Company Registration number, which seems to be strange but they actually do mention a travel Agency registration and this number I-AV-0002931 coincides with the company Slonce Travel.
If you are contacted by Island Breaks from 02036775424 do please let us know.