The never-ending story (cold calls) from Island Breaks…

Island Breaks is a company that has been on our books for some years now. But they don’t seem to give up on their cold calls, and for what is worse; they don’t seem to give up on their dubious promises either.

The agents from Island Breaks explain to the consumer that they are a company specialized in doing refund claims, and that they have been very successful. They are so successful that even claims far out of the 6 year deadline for Consumer act claims is no objection for them, and neither if the consumer already threw all the paperwork away or did not even pay by credit card.

Before they seemed to be calling exclusively those consumers who bought into a Discount membership club such as DWVC or Club Class, but now they also call the owners of Timeshare resorts.

Everybody can claim and everybody is a guaranteed winner!

All the consumer needs to do is to jump on a plane and go to Tenerife. Accommodation provided by Island Breaks and a meeting set up with their “legal adviser” to organize the claim. Too good to be true? It certainly is!

Once at the meeting, it all turns out that the claims service is only a small part of all that needs to be discussed, and as a matter of fact, Island Breaks won’t even handle the supposed claim. A “specialized legal company” will do the claim. No name of this company is provided though, and the consumer does not even sign an authorization for this company to act on their behalf.

Just a piece of paper saying, they will do the claim is what apparently is going to do the job. And in a period of 6 to 8 weeks time.

The main part of the meeting is then spent on explaining to the consumer that they are taking Holidays in a complete wrong way and that it would be so much easier and cheaper if they sign up for the product of the Luxury Leisure Group.

A product that is actually not even explained in detail and surprisingly many consumers end up signing and walking out of the meeting, without even knowing what to do next.

Several agreements are presented to the consumer to sign.

Island Breaks / Luxury Leisure Group, has done their home work and make sure that the agreements all state clearly that the duration is for 11 months and point out in a separate clause that their product does NOT fall under the Timeshare Directive seen the duration and for that affect they have no obligation to take into account a 14 day cooling off.

The fact they “give” the consumer a range of free weeks to be used in Canaries and worldwide, seems to contradict the duration though as it would be impossible to use them all in 11 months. Well not impossible, but you would be on Holidays most of the time…

Money is taken on the day; often an amount of around 2000 pounds and the rest (close to another 5000 pounds) can be arranged on finance or has to be paid by bank transfer the week after.

Sad enough, a lot of consumers arrive home, have no clue really what they bought into as the paperwork does not explain this properly and after the stipulated 6 to 8 weeks they also realize the claim is not going through at all and the promised and guaranteed compensation is not paid out.

The company Island Breaks has a website

The contact details on the web are: Address: 38670 Adeje, Tenerife

Telephone: 0203 677 5424 and Email:

They don’t mention a Company Registration number, which seems to be strange but they actually do mention a travel Agency registration and this number I-AV-0002931 coincides with the company Slonce Travel.

If you are contacted by Island Breaks from 02036775424 do please let us know.



About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Bogus resale companies, Canary Islands, Club Class Group of Companies, Directive, Legal Services, Mediation services, Tenerife, Warnings and tagged , , , , , , , , , . Bookmark the permalink.

16 Responses to The never-ending story (cold calls) from Island Breaks…

  1. Alan says:

    Unfortunately I visited Tenerife and paid an initial £4,000 on my Credit Card with a further £4,000 to be paid on my return to the UK. As soon as I left their office I was sure I had been taken for a fool. I contacted my bank (RBS) who assured me that there was no money set aside (like PPI) by my bank which seem to confirm this was a sc**. I did not pay the 2nd £4,000. Fortunately my Credit Card refunded me the £4,000 but I do not know if that was via their insurance or from Luxury Leisure Group This all happened in November 2016.

  2. Alan says:

    I was contacted by them this morning and then I googled their number 0203 677 5424 which led me to your write up here about their activities. They are due to call me again on Thursday morning but after reading your report I guess I would be better off avoiding talking to them any further.

  3. Maureen says:

    Yes twice been contacted by them
    From that same no
    They say I can get my timeshare
    Money back in 6 weeks very wary
    Seems I was right to be sceptical
    Obviously a sc** chap called
    Mark Hill is ringing back Tuesday
    Afternoon said I had to go to Tenerife
    To start the claim but it’s simple will
    Guarantee my money in 6 weeks

  4. ARH says:

    My mother was contacted by a lady called Sue Hall today offering to help with getting money back from Diamond Resorts. Interesting reading the comments about Island Breaks; a good steer. Will update once I’ve spoken with them. I’m not holding my breath…

  5. diddy says:

    i too have been offered the same today 31st august, sounded very plausible till she told me I would have 2 send my debit card details 2 them. this was just incase I didn’t turn up 4 my appointment on said date with the person who would be picking me up from my hotel at 930 & taking me 2 there office. I have since received email 2 sign &return 2 them.[no chance]. the delightful morag will be ringing me back on munday, any advice from this forum would be fuel 4 my reply 2 her, thanks in advance.

  6. C J says:

    Had a call today from the above number stating the ‘Madrid successful action re perpetuity, fees etc etc’ and when I tried to discuss why are they doing this when I’ve been told it’s all a con. She laughed stating its in my vacation clubs interest to deny all. She kept interrupting me so I just said if you won’t listen to me then I won’t listen to you and closed call. I’m really sick of all this.

  7. Aidan says:

    Called yesterday and promised all the above about claiming back my mis-sold club la costa time share.
    They promised I will get back my £25K and only ask that I fly to tenarife and give them 20% on receipt of my refund.

  8. Andrew says:

    I’ve been contacted by them today. Very persistent too. 5 calls in an hr. They said all I had to do was pay for flights .( sounds familiar all ready) she kept insisting I would receive all my money back . Bearing in mind I bought it back in 2005. She said she could book me flights for 200 ( seemed very cheap for 2) then 10 mins later she asked for my sort code and acc number. That’s when I got suspicious. My bank however had already stopped the transaction as it flagged up as fraud . They will be calling in the morning . But they will be disappointed that I’ve .cancelled it all.

  9. Janice says:

    I have been called u by this company and been told I can definitely get a full refund for a timeshare that I bought 30 years ago!

  10. Wendy says:

    I’ve been called 5 times now and emailed. I bought Clubclass some 15 years ago. I knew it was a sc**, but they keep calling!

  11. Carol says:

    We have not long come home from one of those meetings and as we did not have the funds there and then we were whisked away thinking all was still going ahead we got home and someone called deb contacted us for £4000 pounds we didn’t have the funds so they offered us to take out a loan as we are in dept management they wanted me to take out the loan on my home so obviously alarm bells rang and since we have said no but my husband has paid them £200 but I’m not even sure what the hell that was for we’ve had a very close escape I think .

  12. Kathy says:

    We were contacted today… free week in Tenerife and all we would need to do was sign the reclaim form. Hmmmm!!! Suspicious minded, I looked up info and found this. Thank you. Saves us having to waste our time.

  13. Ian says:

    Received a call today from Island breaks, second in a week or so. I told them I was aware that they are a scam company and asked the lady if she sleeps well at night. I also asked her not to ring me again. My question is where do they get this information.

  14. lynette says:

    hi I have been contacted by island breaks today and they are sending me an email . with follow up call next week to discuss if I would like to travel to tenerife for them to take on my claim

  15. Mike says:


    Thanks for the latest update.

    I received a call today from Shakespeare Marketing Company (contact Beverley, direct line 0121-667-4692/ 0121-667-4638) asking if we were happy with our Club La Costa timeshare. They claim that they are able to act on our behalf to reclaim money from CLC for being mis-sold our timeshare, based on a ruling in Gran Canaria. They offer an interview on a no win/no fee basis, but would take 30% of any money awarded if successful. I did not take them up on their offer.


    • Jaxter says:


      I just received a call from Shakespeare Marketing with a similar approach as the one received by Mike. Did not get a caller name but the phone number was 0121 314 7728. They had all our details and I asked where they got the information from to which they replied “A High Court in Gran Canaria who compel CLC to relinquish details of members” I did not get as far as discussing details but just said that I was going to check this out with CLC direct, and at this point they hung up. Are there any genuine companies out there who will really help you to cancel your timeshare contract?


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