NDL Assist is one of those cold callers who have started recently but who seem to have already a lot of information about the people they call even before they speak for the first time.
Consumers who have been contacted by NDL Assist told us that the agent calling clearly knew whom they dealt with before.
NDL Assist sends an informative confirmation email after the first call where they describe themselves as a company assisting victims of fraud with the process of the claim’
‘Claim they can get compensation from timeshare companies”
Once they have the consumer’s attention they inform how a claim can be done, which is a range of options between “go to Spain and spent over a week trying to sort the paperwork”, have NDL Assist doing all the work for you, or “forget about the claim”.
They also point out that they need the consumer to “register” with them first in order to get things started and in order to do so the consumer needs to pay a fee. The fee is calculated around a 10% of the amount to be claimed (not received which would be normal) and as they talk about substantial amounts for the claim, the fee goes up quickly to a couple of thousand pounds.
Those consumers who maybe do not have the money to pay such amount upfront are given the possibility top ay around 500 pounds and the rest when the claim money has been received.
How considerable!
NDL Assist calls from a number in the UK: 01183 212677 and use a fax; 0872 751 7547
The email address used is ndlassist@appraiser.net
Strange enough they quote an address: 100 Longwater, Green Park India Estate, Reading, Berkshire, RG2 6GP but they make it clear in all their emails and documents that you cannot submit any paperwork other than by email or fax.
Why would that be? A claims company that cannot receive any post?
The fees payable have to be done by bank transfer. And again something really strange happens here, as there are several bank accounts but none actually in the name of NDL Assist.
We counted 4 bank accounts so far:
First one:
- Account Holder: Francesca Hamilton
- Nat West Bank sort code 01 05 63 Acc No41310861
The second one:
- Barclays Bank sort code 20 09 72 Acc No 03872637
- No account holder name
Third one:
- Account holder: Denion Ltd
- Account number 33556182 sort code 20-37-21
Fourth one:
- Account holder: BSC Assist
- Sort code: 200972
- Acc. No.: 03872637
All together a dubious way of working and certainly not the way you would expect from a claims company.
So please be careful when approached by NDL Assist from 01183212677 and do let us know when this happens!
You can email us at customercare@mindtimeshare.com or place a comment on this blog.
Mindtimeshare 