GR8STAYS offering Consumer act claims against Club Class, the world upside down!

We have been saying this for a long time now; these people don’t really know what to come up with next.

The latest mailing from Gr8stays (Pronounced Great Stays) is this time not because they want to make you believe you owe them a yearly fee or you have to pay to get out of this dubious club.

No…, the latest mailing is (believe it or not), a concerned letter because they have noticed that you aren’t making use of your entitlements and are not benefiting from the “considerable” outlay you paid to purchase the ownership.
(Note…you own nothing here, it is a membership!)

Gr8stays wonders that maybe you feel the membership was improperly sold or mis represented in any manner and they kindly would like to offer the opportunity to take part in a probe which their legal team is currently conducting, through which you could receive a considerable percentage refunded of your initial purchase outlay, if successful of course and even better with interest accrued as well if applicable.

This so called legal team of Gr8stays have began trialing this scheme since January 2016 and to date they have achieved numerous successful refunds…

This all on a no win no fee basis…but only available to those who paid by credit card…and if successful Gr8stays wants a 40%.
So why not those who paid with another payment method? Surely in a “trial” in court the judge won’t make a difference between those who paid with one method or the other?

Or are we maybe talking about a Consumer Act claim with the Credit card company, which consumers can do themselves for free?

Does this not sound like Leisure claims? What happened? Maybe better not using the name Leisure alliance / Leisure Claims seen the fact Leisure Alliance was wound up as well last month?

If Gr8stays is a “membership level” for what before was Club Class, if they do a refund claim, are they claiming against themselves?

If they need to explain to the credit card provider the mis representations and mis selling of the product, will they need the story of the consumer or would they already know, as they were present at the purchase in the way of being the seller?

So a Discounted Holiday Club as Gr8stays pretends to be has now a “legal” team going to trial?

Based where? In their “offices” in Gibraltar or the ones in Washington, USA where they are registered?

This is the world upside down and nothing; nothing can really surprise us any longer from these people!

Just beware…

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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49 Responses to GR8STAYS offering Consumer act claims against Club Class, the world upside down!

  1. Chris says:

    After 4 years of thinking these sca***rs had finally given up on us I have received an e mail demand for outstanding yearly fees. We won’t be paying anything, not even acknowledging it. They can go to h**** after the trauma they have put me through in the past.

  2. Joan says:

    I managed to get all monies back from my credit card company. I didn’t try through Club Class as they will continue to try to c** you. As they are proven fraudsters I suggest that you try your card company again.

  3. Craig says:

    Have had a final notice this week from gt8stays for anual membership going back to 2014.
    Have never had a membership with these people just with club class. I was lucky and got most of my money back. Now being hounded by phillip hill over anual membership fees.
    As i refused to pay he has now added £780 to my bill for interest at £20 per day. Has anyone else still recieving these letters

    • Elaine says:

      Yes, we received another letter today, advising we now owe £715 (£220 fees & £495 admin etc..😱)to Gr8Stays. Like many others we originally dealt with Club Class, paying a small fortune at the time, which unfortunately we’ve seen nothing back, although being given a “cash back certificate “ at the time advising full payment and more back…….🙄. I’m almost certain at the time we were told if we didn’t pay the annual subscription the membership would end. We used club class once I believe, finding cheaper and better quality online ourselves. We too have kept all the correspondence to date, although we were contemplating legal advise to put an end to this for once and for all.
      Has anyone else taken independent legal advise??

      • Mark says:

        Elaine, I do know exactly what you are going through and have been through, my partner and I purchased the same through club class in 2007 after being almost bullied into it, and have recently paid the annual membership fee, we have never used the service and would love to receive the £7950 back.
        We have not legally pursued it but I would love to contact BBC watchdog or similar about it, I wonder just how many people think like you and I?
        Kind regards.

      • Marian says:

        We have the exact same letter, with loads of attachments! One from MEADOWBROOK Directors Ltd, just looked them up and they are inactive!! So assume the contract is void! Not Paying

    • Lesley says:

      I get about 2 or 3 every year giving me 14 days to sort it or else.
      Just ignore it!

    • Jan says:

      We have just had one now from Gr8stays legal representatives LRC saying our outstanding debt is £885 , Outstanding fees £110. Late payment fee £495 and now a late payment charge of £20 per day added,which is now an other £280.,We had a phone call from them couple years ago and said not interested in using them We brought a club class membership for £6000 in 2003. have never got money back , every one wants money upfront to start court proceedings. we also has cash back deal , worthless. have only used club class once 2004, stayed in worse accommodation ever.

    • Jan says:

      Craig .WE ARE .Exactly the same story . will not be paying but it is really stressful and my husband not really sure what to do

    • susan graham says:

      yes we are now being pestered by philip hill demanding money if not paid in 7 days it will be 1,600 pound and extra 20 pound daily and they will send me to court in guernsey, bring it on mr hill biggest dick ive ever spoken to , now my sons have been dealing with him , he hasent got a clue what he is doing its illegal i signed up with club class not gr8 stays, we have contacted police here in england and been given crime number it may take 28 days for any more contact as they are investigating company also took legal advice and told do not pay anything they are in breech of data protection .

  4. S says:

    Isn’t it convenient that they have their Legal Representatives & Claims and gr8stays office both at 4B 4th floor of the same building?
    I too am being hounded by these people who I had never hear of before receiving these threatening letters.
    I lost a lot of money with Club Class and have no wish to restart any association with them or any company that is affiliated to them.
    Would everyone please save all letters and paperwork from these people so that if as they threaten take things further we can all stand together with our proof.
    Just as a matter of interest has anyone every had a holiday with gr8stays and was it where you wanted to go or where they said you had to go?

    • Lesley says:

      Hello Pat,
      I have about 5 of these letters which have been sentt over the last 2-3 years all giving me 14 days to ACT, I never reply, it took me about 5 years to get a full refund from my credit card company and the financial Ombudsman so as far as I am concerned I don’t need to pay the maintenance for something I haven’t got.
      The letters are not nice but you are not on your own.

    • Martin says:

      We did have a couple of good “stays” with gr8, but then got fed up with self catering finding much better all inclusive deals on the internet.
      Decided to cancel direct debit and!!!! hence letters wanting back payment etc etc. Don’t even bother to open the letters(but do keep them) Our original contract was with club class/leisure alliance/premier travel/great stays????
      Someone within these “companies” owes us 1000 pounds. A court case could get the money WE are owed?

    • Jan says:

      Pat . we have same as you , I have kept all letters and have all contract details from original purchase of Club Class via Credit card payments in 2003. Every time we tried to find out if we could get a refund we with told its been too long by credit card company or money is required upfront . As club class went into liquidation we thought that would be the end of it .
      we got conned by them to pay an outstanding fee a few years ago b ut haven’t paid any more for a service we don’t want to ever use

  5. Mary says:

    Just received letter threatening court action for non payment of annual subscriptions back to 2013 Assume no legal status for them to do this as a ‘bogus’ company Am I right to ignore this?

    • karen says:

      Mary – did you receive a reply to this – I am in the same situation for 2k+, am really scared now – were you right to ignore?

      • Lesley says:

        I get 2 sometimes 3 of these every year all saying I must reply in 14 day days or else !!!!!!! I ignore them till the next comes saying just the same.

      • Martin says:

        I am able to tell before opening the particular letter that…it is from the company acting for great8 stays so…I choose not to open it. Although I live in Spain I would quite like them to take me to court in order to get the chance to reclaim the 1000.00 pounds they promised me. If you are able to tell by the envelope where it is from don’t open it. Keep communicating on places like this you will find a certain amount of comfort to know you are not alone…Martin

  6. Martin says:

    I too have received a “without prejudice” letter from LRC. for 475 GBP stating on behalf of their clients Gr8stays LLC. The amount relates to accrued debt from May 2016. “You allowed your annual subs to lapse” It goes on to say they sent numerous reminders(NOT) in order to avoid further costs and “invasive action” pay up in 14 days(NOT)
    The original commitment was to leisure alliance which when we first used it although expensive to start with was a good deal, the places we stopped at were very good however…now we live in Spain we haven’t used Gr8stays so stopped the direct debit in 2016. My understanding of the original request to have an extra week(making two weeks a year) was for 55GBP per year.
    I don’t recollect signing a contract other than a standing order yearly. Assuming standing order stopped no more extra week. The money we paid at the outset with LA that was for “life long membership” and nothing more to pay in fact we were promised 1000.00 pounds back after complying correctly with all aspects of the reclaim(after 5 years) and…I still have the certificate saying 1000 pounds will be sent shortly(NOT) So…I am working on the idea of not even replying.

  7. Shirley says:

    Just received a letter today we owe £970.00 overdue accrued debt from 2013, guess what they won’t be getting a single penny, they have already had a few thousand from us and they will not get anymore!!!

  8. Alan says:

    Hi I have been having all the letters from GR8stays, Eurafric and now 7/06/2018 LRC Legal Representatives & Claims always from Mijas Costa Spain.
    The amount is for £665 which is Annual Subscription Fee £380 plus Late payment of £285.
    I have made claims before against my credit card company regarding other companies in the same place Mijas Costa. Each of the claims where paid in full by my credit card company.
    This last claim from LRC I will not be paying because I will probably not be able to claim it back when I find it to be another Sc**.
    Will these sc**s ever stop!

  9. Ann says:

    I received a letter today from LR legal representative and claims for Gr8stays LLC. They are demanding annual . Sc** perhaps

  10. Ron says:

    I today have received a letter threatening further costs and more invasive action if I do not pay £1,065.00 of accrued costs from letting annual subscription fees lapse in 2013. As Club Class and Leisure Alliance no longer trade I am unsure like many others whether to pay this to finally stop Gr8stays demand letters. Can anyone offer any legal help or contact to help me with this and stop the significant worry of further contact or proceedings from them.

    • Mark says:

      Gr8 stays “not”, my partner paid out £7950 to these people in 2007 after we spent most of the day in a room with a lot of people having a “free” breakfast..
      We were so glad to get out of there and realising our mistake returned the next day to get a refund but we’re told it was not possible.
      We have never returned to this area of Spain or indeed used the membership, my partner has paid the £55.00 annual fee since 2007 then stopped doing so.
      A debt of £275.00 built up and a letter arrived from Henry Thornton’s legal team, LRC advising a payment of £275.00 be forthcoming.
      I sent an email to Henry Thornton explaining that we never wanted this membership and wanted our money back, he did reply stating that the £275.00 was required and if we wanted to cancel the membership a further £165.00 would be required and if he had sight of the original paperwork the membership could be sold giving us a refund.
      I didn’t reply straightaway as we were away when the reply came, however my partner sent a cheque for £275.00, a letter arrived yesterday acknowledging receiving the cheque and guess what ! Our membership has been cancelled.
      I have just an email to Henry Thornton drawing his attention to the last paragraph in his email stating that should we wish to cancel our membership a further £165.00 would be required, I also mentioned that I would be digging out the original paperwork and chasing up that £7950.00.
      Awaiting his reply.

  11. Paul says:

    If they can claim unpaid maintenance fees occurred, surely we’re entitled to the reclaim we where
    promised. Seems like one way traffic it to me., club class and gr8stays is one great big s***.

  12. Joan says:

    I have received a letter today from this company. It seems that we are members???? Strange as I ignored a request last year for ‘owed membership fees’ of around £150. As members they will claim on our behalf if we feel that we were improperly sold.
    I claimed against the company about 3 years ago and got my money plus interest back!
    I wish they would listen when they phone!!!!

  13. Anthony says:

    Yesterday we received a “Final Notice” from gr8stays.
    Dear Mr. and Mrs. ______
    In February 2015, the club unveiled a new membership named “Gr8stays” (pronounced Great Stays) and launched a fantastic new website to boot. All Club Class & Leisure Alliance memberships have endorsed this name change, which supersedes all membership levels. Members are not required to enter into any new agreements and remain able to access the members area of the Gr8stays website by using their existing login details.
    We must inform you that to date we have no record of you ever complying with our cancellation procedures. This is a concern because you have accrued a considerable debt of £570 in unpaid annual subscriptions.
    Our records show that you have failed these agreed charges since December 2011, and as a consequence you have breached the conditions of your contract.
    Whether or not your actions were the result of an oversight or intentional, please fully comprehend that you will remain liable for these arrears until all debt is cleared.
    Unlike our industry competitors; who enforce endless unbreakable contracts, charge excessive maintenance costs and seek legal proceedings in order to obtain unpaid fees, if the membership is clear of annual subscription debt, and for a minimal charge of £495, the club will allow you to terminate your agreement and close your account.
    Therefore a full and final charge of £1,065 must be paid and upon clearance, your membership will be cancelled and your personal data removed from our records.
    Alternatively, if you wish to continue your membership you are simply required to pay your £570 arrears.
    To resolve this matter and avoid unnecessary escalation; which may result in your debt being referred for more direct action, please make your preferred payment by using one of the methods enclosed with this correspondence.
    We strongly suggest that you contact us urgently if you wish to make an appeal, arrange a monthly repayment plan or have further queries regarding this matter
    Yours Sincerely
    Philip Hill
    Gr8stays LLC
    Collections Department
    Tel: 0208 166 9852
    Tel: 0034 951 562 206

    Is this a valid claim as Club Class and Leisure Alliance no longer exist having been closed down.

    • Martin says:

      Hey Anthony
      I received this very same letter in Nov 2017, the one before that was Jan 2016, also gr8stays informs me that two more were sent in Feb 2015 and May 2015, which for some reason I didn’t receive. The latest one is more or less identical to yours except I allegedly owe them from 2012 so my total is £970, which includes the ridiculous new rule of having to pay a large amount of money to get out. If they are still sending me final demand letters after 3 years they can’t mean a lot. I certainly won’t be paying.

      • John says:

        I also get letters from these people … they are filed under “rubbish”!

      • Maureen says:

        Got another lovely letter from GR8Stays today, reminding me that I owe them money, lol, bring it on as I look forward to facing you in court, at least that way I WILL see your face before I ********** down the aisle.

    • John says:

      hi Anthony,
      on reading your letter, I’ve received the same letter dated the 28/03/2018 word for word but the amount is different, also that i failed to maintain the agreed charges since July 2013.i was with club class i had to send a loyalty and rewards cheque every year for 7 years then i would get my £4000.00 back this i did, but they did not give me my money back they sent me a letter saying i did not send the receipt and did not comply with the terms and conditions which is not true. when i wrote to them they said it was nothing to do with them.
      i stopped my standing order and heard nothing for sometime, until a few months back from gr8 stays inviting back to Spain free accommodation just pay for flights and they could get my money back. i did not take them up on there offer that’s when i got the letter you have got and received another dated the 26/04/2018 from a company called LRC, (legal representatives and claims) asking me to pay 14 days to avoid further costs, this i am not doing and waiting to see if they contact me again. my arrears was 275.00,they wanted 495.00 to terminate account totalling 770.00. please let know of further progress.

  14. Kevin says:

    Today, l received a Final Notice letter from gr8stays and signed by Phillip Hill regarding unpaid membership fees (£570). They state that all there members including those from Club Class & Leisure Alliance endorse the new company and there rules etc. They also add that for a fee of £495, added to outstanding fees we can terminate our agreement. If not we will acrue more debt and legal costs especially if they carry out legal proceedings to to obtain the money we owe them. Thought we had heard the last of these dishonest people, but as before we are not paying anything.

    • Nonastarr says:

      Hi Kevin we to have received the same letter are you still being harassed by these people as we are

    • Please Miss not Yet says:

      Like many others I got the same c** into ‘membership’ and like you Kevin have just had the same letter wanting £380 to bring everything up to date And a further £495 to close the account and remove me from their data base.

    • Please Miss not Yet says:

      Hi Kevin, like many others I fell for the c** of ‘membership. They’re now making me the same sort of offer. £380 to continue membership and become up to date, or £865 to be removed from their database and end membership.

      • Maureen says:

        Hi everyone,

        Well following weeks of phone calls, which were screened to our messaging service, from the lovely Morag we have finally had another letter from the charming Henry Thornton. He wishes to relieve us of the heavy burden of our debt amounting to £475 from unpaid annual subscriptions and cancellation charges but he is willing to offer as an act of good faith to assist us further by relieving our bank account of only £250 as a charge to reactivate our membership or £350 as a one-off contract release charge to cancel our membership. He has graciously given us a further 21 days to decide which concession we wish to accept and make our payment.
        Henry must have had a busy summer and now finds himself short of a few £££s as Christmas approaches.
        I have news for Henry, he is on the naughty list and this Santa and Mrs Claus wont be calling anytime or dropping a nice fat cheque down his chimney.

      • Martin says:

        They are getting desperate now as I’ve recently received a doctored contract, sent via email from gr8stays claiming to be evidence that the alleged debt is legal, valid and collectible. Ha, ha don’t they realise that I have my original contract at home. Great evidence if they decide to escalate this. Although I’m not sure exactly how you’d go about proving a contract was legally enforceable when it originated from an insolvent company (Oct 2012) and no consent needed either to transfer it to gr8stays five years later.

    • Martin says:

      Hi Kevin
      Just to add to these listings, I too have received more or less exactly the same worded letter as yours from gr8stays, with very similar money demands. The last letter I got was from Eurafic and then as now I will NOT be paying either.

      • Bob says:

        hi Martin
        We paid over £6000 many years ago and got absolutely nothing. The cashback scheme did not mature – surprise surprise. We have now had a “final notice” (stamped with an exclamation mark after it) to the tune of £3750 or thereabouts which we are ignoring. What I am interested in is that I assume you are the Martin who on 14 January, 2018 4:56 PM noted that you had a doctored contract from them. This interests me greatly as I am a forensic scientist specialising in the examination of “questioned documents”, typically disputed signatures and doctored documents! It is, obviously, illegal to fraudulently alter or submit such documentation. If this crowd intend moving into this area of producing fraudulent documents, I would certainly be happy to assist should they actually dare to try and take you to court, which I very much doubt they would. However, it does leave open the option to refer the matter to the police or, if it comes to them suing you in court, which would be amazingly unlikely in my view as these people cannot be as stupid as they think we are, I would be glad to help. I almost look forward to receiving my “doctored contract”…… Bob

  15. Marilyn says:

    Today we have revived a letter from gr8stays saying we owe £110 in unpaid fees as we have failed to maintain the agreed charges since April 2016. If we pay £275 which is a £165 cancellation charge plus £110 fees owing we can buy out of membership. We originally signed up with Club Class which no longer exists. Are we liable for these charges or can we ignore the letter?

  16. goforit says:

    I left a do it yourself example on this website about this time last year at:-

    Don’t pay a penny, have a go yourself.

  17. John says:

    I did report this last year when Gr8stays started doing this and then introduced Leisure Claims into the picture. Basically it’s a doubly whammy – first of all you get conned with the purchase/membership (call it what you like) and then they offer you a deal to claim your money back (which comes back from the CR Card company – not them!) with a S75 and ask for 40% on top.
    The max a UK solicitor will ask for is 30%.

    DO NOT TOUCH IT WITH A BARGE POLE – I would hate to see the paperwork involved which no doubt would involve you in some additional cost – surprise, surprise.

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