New Year, new names. Cold caller Centaurus Mediations was brought to our attention last week.
This company is approaching Timeshare consumers with offers to claim against their resort.
Centaurus Mediations invites consumers to attend a meeting in Tenerife to discuss the claim, and all the consumer needs to do is pay for flights, as the company will cover the hotel costs.
In their follow up email they actually mention relinquishments of timeshares as the “main priority” of the consumers who visit their offices.
In the initial (cold) call from Centaurus Mediations the consumer is assured they have an 80% success rate in their claims.
On their website http://www.centaurusmediations.com offers an overview of their 2017 figures which show over 300 mediations and 97 successful claims.
All very impressive numbers if it wasn’t for the fact the company was only registered 2 months ago on the 30th of October 2017 and a week later they registered the website.
The company is registered as a company with Real Estate activity, and there is no mention on their web who the actual legal professionals are who would do the claims.
Contact details of Centaurus Mediations are:
Address: 237/3 Royal Palm, Calle Santa Rosa 1, Arona, Tenerife, Canarias
Telephone: +34922927643
Email: info@centaurusmediations.com
As with all cold callers, we always recommend caution when taking up offers from companies calling just out of the blue and who seem to know a lot more about you than you about them!
If you already received the telephone call from Centaurus Mediations 0034 922 927643 and was invited to Tenerife, please let us have your feedback.
You can write to us through the CONTACT US form or place a comment on this blog.
Mindtimeshare 
They are a continuation of the scam by Interval travel and Island experience in Adeje who have now shut down ! A few faces are the same. Our name was passed on to them by an employee who booked the flights/hotel for them so no data protection there ! They want a lot of money for a promise of getting you out of timeshare contracts and compensation. All the rest as per posts already published.
Like the stories below I have responded to a call call from a UK agent acting on behalf of Centaurus mediations who seem to be Go-Betweens for Claims solutions group who are suppose to do the work. As below I got the accommodation on Tenerife . I have paid 1300 euros up front by credit card and they wants further £5000 by bank transfer on 10 days time. If I were to pay this and it proved to be a sc** would section 75 of the credit card act cover the whole amount ie £6000 ish
Very high pressure salesman, we kept asking for time alone and he’d leave for a few seconds then come back. No time to think at all. You leave feeling flustered, much like a timeshare sales person. Promise the world, but next day how do we feel?
Avoid like the plague. We attended a meeting and basically were told a pack of lies. Sales guy became aggressive during the meeting when I said I would walk out. We are Diamond / Apollo points owners and were told lies about the company, the legacy of points ownership, and the impossibility of leaving / transferring. We were misquoted the EU Timeshare Directive, which actually works IN our favour, not against. They make claims verbally about how much compensation you will receive, then won’t back that up in writing. Thrown in were lies about CM themselves, when they were established, and what they have achieved.
Went to a meeting with Centaurus mediations.Spouted a lot of lies.showed a wall of supposed success stories (right!!).when I said I would check them out they became quite rude and aggressive.They obviously don’t know the facts as I can quit my timeshare with clc with no penalties.In the end I walked out as I wasn’t going to be talked down to.
Went on 1 weeks holiday we had to pay flights ourself .Then we had to go to a meeting which lasted 4 hours .Of them telling us they would get our my back from time share but we had to pay £5,995 up front gave us 10day to organize money .we also payed £595 upfront from credit card which don’t know if we will get it back tried to cancel it but already went through. Sodo’t part with any money umtil your sure .
Try a section 75 Consumer Credit Act claim….
I have had a cold call from centaurus mediation the offering me a weeks free accommodation in tenerife and I buy the flights which sounds good but I am perfectly happy with my timeshare and do not want to get rid of it or claim for any compensation so should I still take the offer of of a free week
Paying with a credit card is very good advice. My wife and I were ‘almost’ caught out by a Holiday scheme membership scheme (DWVC – Dream Way Vacation Club). There was no cooling off period so signing on the dotted line after 6 exhaustive hours and there was no going back or so the company thought. We got home 10 days later, contacted the credit card company and duly got our £500 deposit back. We even made £5 due a change in the exchange rate!
We then got a call from the Holiday company. My wife spoke to the same guy who did the contracts in Tenerife and he wasn’t to impressed the credit card company took the money back. She informed him we were not going ahead with plan and we were aware our deposit had been returned. Although peeved, he did not argue as they obviously had no leg to stand on.
Credit card is a must IMO, just in case your ability to say “no” lets you down.
Having been tempted by a similar offer a few years ago I would be surprised if this were not a means of selling an expensive membership of a travel club. As in this offer I had to pay the air fare but the hotel accommodation was free. I was told that there would be no ‘hard sell’ at the meeting but this was not so and I parted with a significant sum of money to join a holiday club. The story I was told about my financial input was patently untrue and some time after my return to the UK I realised I had been cheated. Fortunately I had paid with my credit card and, after explaining the situation to the credit card bank, I was given a full refund. By all means go to Tenerife but beware the hard sell and, if parting with any money, insist on paying by credit card and credit card only.