To claim or not to claim, CHAPTER 1, The cold calling Claims Company…

With so many “claims companies” around, it is difficult for consumers to separate the good ones from the bad or the genuine ones from the fake.

But obviously there are some signs that might indicate there could be something wrong…

First of all, we would say to always be very cautious with those companies doing cold calls. As explained in other posts, the call might be “cold” for you, but the telemarketer on the other end seems to know far much about you than you would wish for.

If a company does not take the Data Protection law very seriously, what kind of service and discretion can you expect from them onwards?

Second worrying sign is when the caller, (the telemarketer) seems to act as a “legal” professional and without seeing your paperwork and looking into your case, throws substantial amounts into the conversation which you can guaranteed get back through the court claim.

Some claims companies use third party companies for the initial contact. Check out the company’s website and if it purely states they are “appointment” makers, ask the caller who is going to be doing the claim. Full name and details of the actual claims company.

Appointment makers who cold call you and tell you that they can see straight away that you have grounds to claim should certainly not be taken serious!

The person calling you is a telemarketer who most probably gets paid on the basis of you agreeing to attend a meeting or receiving somebody at home. At no point this telemarketer has any legal qualification to “assess” your case in a 10-minute call and through a telephone line!

Statements such as we “have a 100%” success rate or “our lawyers only take on winning cases” are really not statements you expect to come from a genuine legal professionals and should make the alarm bells ring.

If the company that calls you has a website, check when this website was registered and also check if all information is in place on the web itself. Company House registration, full address, contact numbers, privacy police, terms and conditions, etc.

Companies with websites of recent registration that claim to have hundreds of successful cases and display numerous testimonials of happy consumers should really be looked at with caution.

If the company is registered at the Companies House, what have they registered as their business activity? We have seen so called claims or legal companies registered as “builders”, “Real Estates” and even “second hand car dealers”.

It might all sound very straightforward and logical. But we receive on a daily basis many inquiries from consumers who have been taken in by companies who act as described above.

Why would that be?

The most repeated phrase is, “she/he sounded very professional and had all my details”

Please don’t be taken in by a person who calls you out of the blue and knows all your timeshare whereabouts. Don’t just take this persons word for it when they say you can claim. They are paid to say this!

Do your homework, check the facts, check the company and don’t hesitate to ask us!


For more information go to our page about Claims and see if your purchase agreement indeed would qualify for a claim.  The link is

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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