To claim or not to claim, Chapter 6, Are they really working on my file?

Once you have signed and paid a claims or legal business, or agreed a contract with a company to act on your behalf with regard to your timeshare relinquishments, claims and compensation / refunds, all you need to do is wait for news about further developments.

But in many cases this news takes a long time to be received if at all you receive anything.

Sadly a lot of consumers actually realize that nothing has been done on their behalf in relation to the relinquishment, when they receive the yearly maintenance fee request from the resort.

Or their timeshare is actually relinquished but then they never hear anything back about the supposed claim, or Class Action they were told about at the meeting and what they thought they signed up for.

When emailing or calling the legal / claims company in question, the consumer is assured they are working hard on the file, or they say the other part, the resort is not responding.

With the lack of results or communication it is difficult to know what is really happening.

Under the UK Law you as the consumer have the right to request anything related to your personal information from the legal /claims company.

You have the right to get a copy of the information that is held about you. This is known as a subject access request.

This right of subject access means that you can make a request under the Data Protection Act to any organisation processing your personal data. The Act calls these organisations ‘data controllers’.

You can ask the organisation you think is holding, using or sharing the personal information you want, to supply you with copies of both paper and computer records and related information.

Organisations may charge a fee of up to £10

You can find an example of a Subject Access Request on the website of ICO:

Use this example to request your personal Data to a claims or legal business that you have paid or agreed a contract with to act on your behalf with regard to timeshare relinquishments, claims and compensation / refunds.

On the same website you can also find information and sample letters in case the company does not respond to your request or if you think they are withholding information.

Please note that this is only applicable to those companies registered in the UK.

(Above information has been taken from the ICO website )


For more information about claims against resorts go to our page about Claims and see if your purchase agreement indeed would qualify for a claim.  The link is

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Bogus resale companies, Canary Islands, Cash Back, Companies closed down, Costa del Sol, Directive, Legal Services, Mediation services, Tenerife, Tips & Advice, Warnings and tagged , , , , , , , . Bookmark the permalink.

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