Claim your Claim the latest cold caller with meetings in Tenerife

The company Claim your Claim seems to have started their cold calling campaign and inquiries are coming in.

We are not surprised consumers are confused and start asking us, as Claim your Claim is yet again one of those companies that promise guaranteed money back, but you have to travel abroad to get this sorted.

Claim your Claim says their offices are in Tenerife, in Adeje.

They provide the consumer with a website to see what they are about.

The website is https://claimyourclaim.com

This website that seems to be registered just over a month ago (January 2018), provides no company details, no company registration number not for the UK nor for Spain, no company address, nothing…

The contact details are a Contact Form to fill in, but there is no privacy policy that assures you they won’t share your private and personal information with anybody, and a telephone number 0845 621 3233

So in reality you are speaking to a person who called you out of the blue, holding information about you that you didn’t provide them with, and all you have is a name of this person, a telephone number, a website that lacks all the legally required information and the need to fly out to the Canaries to be informed further.

Sounds a bit dubious? You tell us!

If you received a call from the agent of Claim your Claim from the number 08456213233 asking you to travel to Tenerife, please let us know.

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
This entry was posted in Canary Islands, Legal Services, Mediation services, Tenerife, Warnings and tagged , , , , , . Bookmark the permalink.

42 Responses to Claim your Claim the latest cold caller with meetings in Tenerife

  1. Martin says:

    Yes received a call today giving all the information and times and dates lady was very pleasant but not really sure if this a sc** or not just wondered if anybody else has had any luck with this company.

    • Hi Martin,

      Please have a look at the following article; https://wp.me/p1kmoi-2el which is the story from a consumer who attended their meeting in Tenerife, but for a company called Island breaks, which was the name the company Claim your Claim was using before.
      This is exactly what you can expect on the day you attend this meeting.

      Think the lucky ones here are those who didn’t take up their offer!

      Customer Care

  2. Reg says:

    Just received a call and did not answer it

  3. Pauline says:

    I received a call from claim your claim yesterday date 12/9/2018 saying I could get a full refund on my holiday timeshare

  4. alison says:

    I have had contact from this company saying they could get my timeshare payment back . Can you tell me us this yet another scam

  5. Caroline says:

    I received a call from a rep called Lisa today re a holiday company called Club La Costa saying I was eligible for a possible refund from monies I had paid to them going back 8/9 years ago.
    I asked them to send me details via email which I have yet to receive.
    Is this a swiz?

  6. Tony says:

    Well just received call ‭from 0845 621 3233‬ and promised to get all my previous timeshare money back and after travelling to Tenerife they basically tried to sell me something with a discount off of what I lost into a new sc** timeshare.
    Please anyone else don’t fall for it just tell them to Pxxs off and don’t waste any time or hard earned cash

  7. Paul says:

    Yep just same got sc***** wanted to sell me another timeshare, Did not get me a penny back and wanted to sell me a better deal.
    Basically if you want to get ri**** off again just speak to these new ri**ffs on the block

  8. g s says:

    I have received a call

  9. Tom says:

    We got a call today from them. We happen to be going to Tenerife in November this year and she said they would get us our money back. We sold our time share at Dona a Lola two years ago and had to pay nearly 4K for the pleasure. The said they would get us our money back as it was sold to us in perpetuity?
    Cheers
    Tom

  10. Alan says:

    I’ve just been co****. After reading through there contract properly I find there’s no cooling of period. Do not use.

  11. Richard says:

    I was contacted by a Scottish lady by the name of kirsty mcloud asking us to travel to tenerife for a consultation regarding membership of eeze group.

  12. Jane says:

    Just got back from Tenerife after meeting with Claim your Claim. So convincing. Has anyone ever had money back from their services.

  13. doug says:

    I was called by the same people , explaining it was like PPI and that they would collar the banks for the money, not the time share as the bank is responsible for loaning the money to a company miss selling their product, my reply was why have’nt the companies doing PPI got on the band wagon in came thye Spanish law thing sounded very convincing nearly had me fooled after reading comments here well it speaks for it,s self. Thank you.

  14. Anon says:

    Yes we have heard from them we have booked flights but we are beginning to to regret we did .
    Can you help ????

  15. Andy says:

    Please note…..there is no law passed by the eu courts that have made it possible to reclaim your money…. IT IS A SC**!!!! If the European courts passed this law would it not cover you in the UK… A country currently covered by the EU…. Do not deal with this company…..you WILL Lose!

  16. ron says:

    claim your claim are ringing me back in the morning to arrange a free holiday with them to help me make a claim against club la costa for miss selling..all of your comments are ringing huge alarm bells at present.i have been pursuing my claim against club la costa now for 18 months through sarah waddington solicitors but its taking ages. i got ripped off for £5,000 last year by a firm called rsb legal who i had to report to the police in warwickshire.for the same sc**.they wanted money upfront for legal fees in spain and dissappeared with my cash.any advice ?

  17. David says:

    Called me today usual offer can get money back for 20% fee have to travel to tenerife to get this assistance
    Free accomodation
    Website very vague no company registration number or contact address
    Suspect latest sc** to get you to buy something in tenerife

    • Andy says:

      Sc**! I worry about people sometimes….. If someone said to me you have to travel 3000 miles to meet with a specialist and register your claim in the country your purchase was made in………… I would say go f### yourself! Id rather not travel to the place i lost my a## ALL COLD CALLS ARE SC***!!!!

    • Geraldine says:

      I had a call last week in a similar vein from a lady called Wendy Birstell (or something sounding similar) its only from reading on this site that I narrowly avoided being sucked in! She offered me a choice of 3 different free 1 week accommodation and they would send a taxi to take us to the “consultant” which we had to pay for. Once there we would be reimbursed for taxi ! and then complete forms to start our claim. On first call was considering going just for free holiday, but having read article on Island Break Sc** I realised it was another sc**. previous sc**s purporting to get my money back were with Key Properities. So I was a bit wary. This was for Club Class holiday purchased in 2005! I told her I would have to speak to partner before continuing. She rang me back following day after I had done the above checks. I let her waffle on for a bit and then confronted her with what I had found out. She was very indignant and said she could 100% guarantee to get me my money back and that sites such as this were belittling genuine companies, Needless to say I told her I was declining her offer and she said would remove my name from list! I should never have been on a “list” in the first place. I never gave her my mobile number, but she found it from somewhere, probably a breach of data protection act as well as trying to sc** me! They used the same number 0845 621 3233. Just hang up if you get a call from these people.

  18. Edwin says:

    Telephone call from this company saying they could get over £8,000 back for a 20% fee from the collapse of company Eze Group but I had to travel to Tenerife to sign the legal documents. Having experienced time share and EZE group sales techniques I have declined on a number of occasions to take up their offer of free travel and accomadation as nothing in this life is free. Reading all the comments from other people I certainly will not be flying to Tenerife as their guest.

    • Andy says:

      If you bought with eze group within the last 6 years do a section75 claim yourself through your bank…only valid if you paid deposit on your credit card… Not debit card and it must have been over 100….. Google it!! Stop listening to these liars that say you can claim no matter what…..

  19. Kevin says:

    Received a call from the above company [Julie] today tel 08456213233, stating we had an earlier conversation about getting our money back fro Club Class. Apparently were were to go to Tenerife. When l queried this conversation, which we never had she hung up. Rude or what.

  20. john says:

    Is it possible to make a claim against Eze Group ???

    • Chris says:

      Received call from Claim your claim (Wendy Lewis). Claiming to get us compensation for time share from club la costa in Spain. We gave it back to them about 5 yrs ago and no longer have any paper work. Wendy told us that wouldn’t be a problem. We would have to go to Tenerife to put in the claim. I informed her that I would do some investigating, as I was very doubtful about it all. She said she would ring back in a couple of weeks. After reading all the comments I definately know what answer she will get if she does ring back. Thank you, it has been really helpful.

    • Sandra says:

      We have been sc***** by Eze group for £8,000 and Monster £7,000 all we wanted to do was get rid of our timeshare! The promise es we received we’re believable and we were sucked in we are both retired and it was our pensions we used. They don’t care who they get money out of we are in our 70’s for god sake. When is the European law courts going to deal with these people??? Where do we go from here we have no idea. Then 4 weeks ago claim your claim called us and offered their fantastic solution but we are so scared to accept any other form of ‘help’ from anyone to get our money back. Has anyone any idea how to deal with this? We don’t use credit cards so it was debit cards which some of the money was a gift from our 92 yr old mum. We are both intelligent people and can’t believe we’ve been scammed twice. Hope these people who still continue to call us and thousands of other hard working people burn in hell. European law courts is who we would like to see deal with this now it’s gone on far too long and it hurting people so bad please someone help us all???

  21. Chris says:

    We were contacted by Claim Your Claim last week and were given exactly the same information as Andy was given. They tried to get us to book flights on the spot which we declined saying that we needed to confirm holiday dates with our employers. The lady we spoke to said that unfortunately they couldn’t help us because, as I had explained, we had bought our timeshare second hand through an English based company. She then said her manager had heard what she’d said and wanted to have a word with her. When she came back on the line she said that he (her manager) had told her that their had been a very recent change in the law and second hand purchases were now covered too. I checked at work with a Spanish colleague that confirmed that Tenerife have the same tax laws as mainland Spain and would be dealt with as if it was a Spanish Company. Reading read Andy’s comments (thanks Andy) we will not be booking flights to Tenerife or having any dealings with this company now or in the future.

  22. Lena says:

    I have received a call just last week from ClaimYourClaim informing me that we can get a refund from a ClubClass Timeshare that has been mis-sold to us I feel as though I am being hounded to book flights to travel to Tenerife. Now I have read all of the feedback. I would like to Thank You All as this has made up our mind and we will definitely not be travelling to Tenerife!

  23. Kevin says:

    I received a call this week from claim your claim regarding a claim to be made against monster travel & club la costa which we were members of. I did wonder if this was yet another sc** especially when he mentioned having to go to Tenerife. Any infomation on this would be appreciated.

  24. ken says:

    sounds very much like my experience with eze group/regency shores and an employee who gave her name as JACKIE.

    • Tim says:

      My Claimyourclaim call was about Eze Group. Having stupidly paid a lot of money to them twice for something I neither really need nor could save much money with, CYC promise to get that back, however I paid (i.e. not dependent on section 75 of a credit card payment), however long ago, and wherever it was as the banks have apparently admitted to being in the wrong to process the payments to such a dodgy group. There is a huge fund, allegedly, put by for this claim.
      Before Christmas, there was a high court judgement about them in which found they were guilty of improper sales techniques but I haven’t followed that up. But we have to go to Tenerife ‘for tax reasons’. Andy has put us off….

      I guess you didn’t’t take up their kind offer?

  25. Andy says:

    There is no need whatsoever to travel to Tenerife to claim money back, if it is even possible at all.
    There are no laws in Spain that allow you to claim money for a mis-sold timeshare.
    The only intention this company has for your visit to Tenerife is to make you spend more money as per the comment below.. So the advice for your husband Joan is only travel to meet them if you want to spend more money on timeshare!
    Anybody who wants to try and recover money on a mis-sold timeshare which in itself is almost impossible to prove can do it themselves via a section 75 claim, however this is only applicable if the initial payment was done on a credit card…. There are also statue of limitations here in the Uk that only allow claims from purchases within the last 6 years…. So if you have purchased beyond those 6 years you CAN NOT claim back any money….
    PLEASE do not fall for there lies, ask yourself is a free holiday worth the risk of losing potentially 8 or maybe 16 thousand pounds.
    If you do fall within the 6 year time period you can do the claim yourself via applying to your credit card provider for a section 75 claim… Follow the link below for help on how to do this.
    https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

    • Joan says:

      Thank you Andy
      My husband has cancelled his flight to Tenerife after I researched this company and saw your remarks(at the moment trying to get flight money back from Ryanair but that’s another story)

  26. Andy says:

    Andy thank you for the advice . We were just waiting a call back to book flights !! Sorry you lost out but you have done a lot of people a favour with your post

  27. Joan says:

    My husband has been to go out to Tenerife in may by this company your opinion would be helpful

    • Tim says:

      My Claimyourclaim call was about Eze Group. Having stupidly paid a lot of money to them twice for something I neither really need nor could save much money with, CYC promise to get that back, however I paid (i.e. not dependent on section 75 of a credit card payment), however long ago, and wherever it was as the banks have apparently admitted to being in the wrong to process the payments to such a dodgy group. There is a huge fund, allegedly, put by for this claim.
      Before Christmas, there was a high court judgement about them in which found they were guilty of improper sales techniques but I haven’t followed that up. But we have to go to Tenerife ‘for tax reasons’. Andy has put us off….

  28. Andy says:

    Below is a description of the meeting you will undertake should you take this company up on there offer… Island breaks is the former name of claim your claim. Still trading at the same office in Adeje Tenerife.

    description of events is a resume of the emails we received from consumers who have travelled to Tenerife taking up the invitation of Island Breaks.

    An invitation to attend a meeting where they will discuss a refund claim, from money paid to other companies in the past.

    If you ever wondered why on earth you need to travel the whole way to Tenerife to discuss a claim supposedly done through the Consumer Act, which is a UK Protection law, don’t miss out on the testimonial given below.

    “At the beginning of 2017 we were cold called from a woman from Island Breaks claiming that her Company specialised in reclaiming back money spent on miss-sold time-share.

    She said that her Company could guarantee to get all my timeshare money back within 60 days from the date of the submission. They worked on a no win no fee basis and only charged 20% on the successful completion of my claim, once the money was in my Bank account.

    All we had to do was to accept their invitation of a free week holiday in Tenerife for my wife and myself. They would pay for the accommodation, half board and Airport transfer; I would have to book and pay for our own flights.

    Too good to be true I thought what was the catch I asked, “no catch” she assured me all we needed to do was to attend a 3-hour meeting in Tenerife and hand over copies of any documents. Why Tenerife I asked? “Because of the tax laws in the UK” she said if I made the claim in the UK it would be classed as a Capital Gain and we would be charged at least 42% tax.

    We specifically enquired would we be asked to pay any monies up front in order to register our claim etc. or be asked to buy any other form of holidays or time-share etc. She assured I wouldn’t and that all we would be required to do would attend a meeting with an Advisor in Tenerife in order for them to process our claim. I asked her to confirm this in writing, which she did via an email see, copy attached. I thought what the hell it’s a free week’s holiday in Tenerife at least so I accepted.

    So we travelled to Tenerife and waited for our appointment.

    A representative picked us up from the hotel and drove us to what I thought was a remote town. As we were driving he told us a story about his boss, he said he had a timeshare in Spain and was also swindled, he tried to surrender his timeshare and get his money back but couldn’t. Then while on holiday in Spain he met this girl from Poland who just happened to be a lawyer. After being with her for a few days he told her about his time-share, she said that she could get his money back for him. To cut a long story short she did and he was so happy and so angry with the timeshare Company that she and her partner set up a Company in order to help others with similar problems.

    The representative took us to a café opposite their offices and ordered us drinks while he had a look at the documents I had brought with me. He then took the documents away to be photo copied and came back with a form, which he filled in and asked us various questions. He went away again and later returned with a woman who was supposed to be the head of claims / Office manager.

    She said that she had read our time-share agreement and it had been miss- sold to us and that she would take on our claim.

    She went away and the representative then took us to the other side of the road where the offices were situated. There were 5 shops in a row all next to one another and all travel Agents with different names all owned he claimed by the same owner and his girlfriend who had offices in Poland.

    He showed us around and he took us into one office where there were 4 members of staff were sitting at their desks. He introduced us to each one stating that they handled the claims on a commission only basis. There were files all over the place and lots of letters from various banks saying that they accepted the claim and were refunding monies to peoples Bank accounts, which were blanked out. One staff member claimed that the quickest they had completed a claim was within 33 days and they hoped to beat that record. I asked each staff member what was their success rate and each said 100%, each claim they made was successful.

    Then we were taken to the office of the representative where he explained that the real business was travel and that their Travel Companies could offer us holidays at a guaranteed discount of 30%. He went onto say that “when not if” they got us our money back wouldn’t we be interested in booking our holidays through them.

    He continued with his talk going over the same thing over and over again saying so you don’t want your money back and you don’t want cheap holidays?

    Then another representative came into the room and went over the same thing again avoiding any direct questions. He said you have to pay £4,000.00 now by credit card (so you are protected) and further £4,000.00 in a month’s time.

    I asked what was the money for he said the first £4,000.00 was to register my claim and the second was to process it, I protested saying we were assured that this wouldn’t cost us anything. He said it doesn’t you will be contacted back in the UK by a person who will arrange for £8,000.00 loan to go back into your Bank. You can then pay off your credit card and the £4,000.00 so you haven’t used any of your own money. By the time the first payment was due you would have your claim money back and you could pay the £8,000.00 back, when I asked who was responsible for the loan he avoided the question.

    By this time, we had been at their offices for over 7 and a half hours. Before they agreed to drive us back they wanted us to sign various documents some were to confirm our hotel and refreshments that we had had but 3 documents were for holidays that we didn’t ask for or want. I didn’t have my credit card with me and thought I could get away with not paying but they already had my credit card details on their file from when I booked the flight, which I thought, was illegal anyway.

    We had been overwhelmed by it all, felt pressured and intimidated into signing several documents, which were not properly explained to us. We were stranded in what I thought was the middle of nowhere, it was dark, it was gone 7pm and we had been there since 12:30pm. It was like being hijacked taken to an office and forced to hand over your money and Bank details. I felt the easiest way out was to comply with their request go to the police and cancel the payment the next day.

    The next morning, I phoned my credit card company to cancel the payment they informed me they couldn’t the payment had already gone through, I then went to the hotel reception and told them that I thought I had been defrauded. I asked for the nearest police station and at that point the office manager phoned me and said she about to pop in to see us at the hotel. We met in reception I told her about our fears. She asked to discuss it in private so we went to our room. I told her of my concerns and she placated some of my fears. I gave her a list of our concerns, which she said she would take back to her boss.

    The next day was contacted by the owner of the company who assured me that everything was genuine and above board and asked if he could send a car to pick us up in order to discuss our concerns further. I declined thinking that we had a couple more days to go and we would be flying home and where I would be able to deal with the matter more easily, which I have been trying to do ever since.

    We ended up signing and committing to an Accommodation Contract with Planet Sunlight Travel SL for the amount of £4,000.00. The amount is divided in the agreement between the accommodation at £2,500.00 and a so-called Subscription Application for the sum of £1,500.00. Accommodation we didn’t want or need.

    We have to pay a further £4,000.00 for Subscription for Exclusive Service, which we never asked for to Travel Home Adventure S.L and an 7 Island Experience S.L. Application Number for the sum of £4,000.00.

    None of the agreements or documents relate to a refund claim

    We were not informed or explained at all why there were so many different companies and agreements involved.

    According to their example we pay £4,000.00 by credit card and £4,000.00 cash payment, which is then financed by a £8,000.00 Bank loan.

    At the meeting we questioned where does the £8,000.00 come from? But I was told from their bank and further question about who was responsible for the money were avoided.

    It wasn’t until the next day when we met with Debbie again and asked her more questions, that she made it clear that we were responsible for the loan and its repayments.

    So what happens to the £8,000.00?

    Apart from paying the above, I was told that £8,000.00 was placed in their HSBC Hong Kong Bank over a five-year period where they got interest at the rate of 12.9%. We would be able to draw from it at the rate of £2,000.00 per year in order to pay towards any future holidays we might wish to book with them!

    Why and how did we fall for it? Well these people are very convincing and I did think that they were genuine and a part of me still hopes that they are.

    But hey if it walks like a Duck, quakes like a Duck it probably is a Duck

    • Linda says:

      We also went, but taking a printed copy of your meeting Andy, which our ‘claim expert’ didn’t want to look at when we showed him. Sadly our experience was virtually the same. However, they have now upped the ‘fees’ to £10,000 dividing this into two lots of £5,000 – one which you needed to pay on credit card for registering for Tenerife tax and the second £5,000 for ‘accommodation’. Again with this mysterious bank ‘loan’ that would some how be ‘at no cost to us’! We said no thank you and reminded him that we’d shared our distrust of the whole compensation process at the beginning of the meetings, saying that if money, other than our ‘claim’, was mentioned we’d be leaving. To their credit they didn’t bring out another person to try and convince us – I think my husband had made it very clear we would not be giving them our credit card details – and after a brief ‘leaving’ of us to arrange transport back to our hotel, he returned and took us back himself chatting as if the last few hours hadn’t happened. Thankfully we had booked our own flights, so they didn’t have our details that way either.
      Though this was a waste of half a day, we did enjoy the rest of the week and weren’t bothered. Now back in the UK we’ll see if that remains the case.
      Did you ever get any of your money back Andy?

  29. Peter says:

    These A####holes running these companies, are probably the same A####holes who co**** people into buying this product in the first instance.
    Just been to Tenerife and it is good to see these people have been taken off the streets with their ‘ prize winning tickets ‘

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