Claim Your Claim is a company, who has been present on our cold caller list for ages.
Each month we receive numerous enquiries from consumers about the cold call received, the offer to travel to Tenerife and the guarantee to get money back from a claim.
More than once people actually tell us they agreed to travel, as after all, what can happen?
The following story is the descriptions we received from a consumer who attended the meeting, and fell into the trap of Claim your Claim and is regretting it dearly…
Judge for yourself if a “free week” holiday is worth this stress…. and money!
The initial call:
When I responded to the initial call I was responding to the fact that we once bought a timeshare type package, this didn’t work out, we paid our money over 10 years ago now; we put the loss down to a bad decision and moved on. The company, Claim Your Claim explained to me that they would be able to recoup my money back based on a no win no fee basis. The first question asked was how they responded with:
“Come to Tenerife as you have to be in the country to register your claim. We will put you up in a hotel with no expense, all you will have to pay is your airfare.”
I then asked: “Is it likely that our claim will be successful?” We were told they have never lost a claim yet. I then asked what would we owe you and they said “20%”. We agreed to do this and they booked our flights.
In Tenerife we met a man called “Andy”, no surname and a woman called ‘Debbie’ (supposedly a Lawyer) …no surname. Andy told us that they could claim our money back but since there is nothing in it for them, all they asked is that we would give them a go and book more holidays with them in the future. He said you would not be buying into anything, just promise to book a holiday with us to the tune of at least £150 as a deposit initially.
Andy then proceeded to show us a website that had tons of holidays on there and prices that we severely reduced. Of course, this was designed to entice us and make us believe that this company was legit. He then proceeded to use pressure sales techniques as well as confuse us in order for us to sign paper work. Sadly, we signed the paper work due to the information they gave us.
We were told that we do not need to pay anything apart for a £4,000 fee on the day but that we would get this back. The only reason that we need to pay it is to register our claim due to the tax advantage in the UK. When we questioned page one of the document that says 4 weeks accommodation, we were told that that does not relate to you, this is just for the week you have had in Tenerife, and you will get this back.
As we didn’t have our credit card on us, they said no problem as they retained the information from the flight booking they made on our behalf. The £4,000 was charged to our credit card moments later.
Then they explained that in order for our claim to be worthwhile, they would use £8,000 on our behalf. In order to get this £8,000 they would put 8,000 into our account, I will then need to use that £8,000 to pay them back, therefore I am not arranging a loan, money is being moved in order to avoid tax and because the claim was claimed in Tenerife.
I asked him if this was legal and of course, he said yes.
We were told a person from the finance company would contact us about the £8,000. When this gentleman from the finance called, he said I understand you have required a household loan for £8,000. He also explained the loan would be under the agreed terms and conditions and you would need to pay an early repayment fee if you want to pay the loan off early, in addition, the loan was subject to interest charges. None of this was explained to us we were told £8,000 would go in and £8,000 would go out. NOBODY MENTIONED A LOAN!
What did we sign in the end?
Looking at the paperwork, there is no mention at all of a company called Claim your Claim. The supposed accommodation agreements signed are in the name of two different companies; 7 Island Experience and Alternative Travel.
The agreements are for supposed “rental weeks” including the “FREE” week we were using at the moment of the meeting. Against each week they put a value adding up a total of £4,000 for each agreement. (So in the end we paid the week of the invitation, nothing was FREE.)
These 4 rental weeks from the Alternative Travel agreement are pre-booked through a booking website called Altura.
The value though of these 4 weeks are certainly not what they state on the paperwork and the same weeks can be booked on the internet for 3 to 4 times cheaper.
The agreement of 7 Island Experience is supposedly for a “holiday membership” with no explanation of what this includes or how to use this and 5 worldwide accommodation weeks, and 2 return flights at the value of 250 Pounds.
The weeks are to be booked through 7 Island Experiences and with no apparent expiry date.
Other documents signed are for the refreshments taken at the meeting, a certificate for “Sovereign credits” with no further explanation on how to use these and a document stating we were picked up from the airport.
There is NOTHING about a claim, no mention of any Claims company or Legal company that will handle such claim…
We feel cheated and are trying to get a refund through the credit card company for the £4,000 they took from the card.