The Claims Assistance Bureau, cold callers with guaranteed claims.

A new strange cold calling company has been detected by the name of Claims Assistance Bureau.

Melanie Rhys is the agent calling and she is offering guaranteed claims for consumers who for example purchased from Regency Shores / Eze group.

Although Claims Assistance Bureau appears to be a company name registered with the UK Companies House, we have strong doubts that this real company is actually the one behind the cold caller.

The telephone call from Melanie Rhys is confirmed by email from the addresses or

An Outlook and Gmail account which is not normal for companies who usually have their own domain name.

In the email Mrs. Rhys assures once again that the money to be paid out to the consumer is already settled, and amazingly she doesn’t even need the paperwork of the consumer to do the claim.

In order to back up their offer they do another attempt to look even more “official” and state the following:

We are now giving you not only our company guarantee but that too of our contractual and fiscal arrangements with the Bank of Spain, the Portuguese Chamber of Commerce and the High Court of Madrid. This means that all business is backed and covered by these three entities and ourselves. ”

So, this cold calling company from the UK with a Gmail account and court claims without paperwork, states the bank of Spain, the high Court in Madrid and the Portuguese Chamber of Commerce backs them up!

The last one making no sense at all, and we have no clue why they mention Portugal in all this…

Obviously Mel Rhys and her company Claims Assistance Bureau are not working for free. So before the consumer can receive his guaranteed money into his account they kindly ask for an upfront fee of £875

Do we need to say more?

Please be careful with any cold callers for as much as they appear to be registered or display fancy websites or official stamps on their emails and paperwork.

When receiving a cold call, always ask them how they obtained your personal and private details? How do they do what you purchased years ago and from who, and how much you paid?

These details should never ever be in possession of anybody, company or person you don’t know!

If Claims Assistance Bureau has approached you already by telephone from 02920099129, please let us know.

You can reach us by email or fill in the CONTACT form.


About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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1 Response to The Claims Assistance Bureau, cold callers with guaranteed claims.

  1. Roger says:

    Hi Petra, These Claims Assistance people should learn how to spell in English to convince use they are genuine, eg. TOO instead of TWO. There is more. Best wishes Roger

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