Refund my Claim, cold calls and home visits

A new cold calling Claims Company has been detected by the name of Refund my Claim.

A person called Rachel Hinchcliffe contacts timeshare consumers out of the blue without really explaining where her company obtained the consumers’ personal and private details.

Refund my Claim works with home visits, which means they will send somebody around your house, who will fully inform you about the claim and additional services.

As explained in the follow up email, which is, send from

“All of our actions are processed by affiliate companies – this will be decided by our Senior Claims Co-ordinator who will find you the best company to suit your needs as every claim is different, then a Senior Claims Assessor will visit you in your home at the agreed time and date to complete the process with you and start your claim. The Senior Claims Assessor will also show you options to legally terminate your Timeshare Contract under UK law, as you cannot have a successful claim and continue with your membership….”

It sounds very strange that Refund my Claim insists on cancelling the membership prior to the claim as the agreement would be cancelled anyway if the judge rules against the resort and declares the agreement Null and Void.

And as a matter of fact the claims going through the courts are all for consumers who are still paying the fees, as this is important to get the claim submitted.

So it looks more like the relinquishment / cancellation / termination / desisting service is probably their main “business” with a price tag.

Their website provides a lot of explanations on who they are and what they do, but the real company information is lacking.

No Companies House registration, nothing.

There is no privacy statement either.

Address displayed is:
53 Fountain Street, Manchester, M2 2AN

Telephone number   (0044) 161 826 49 62


This website was registered in the first week of February 2019, so that is 4 months so far…

Please note that cold callers are not complying with the law on data protection. Which seems strange for people who claim to be working with legal professionals.

Claims against resorts are done in Spain and need to be assessed by Spanish lawyers. There is no need to attend meetings in hotels or sales rooms or receive somebody at home.

If Rachel Hinchcliffe or anybody else from Refund my Claim has approached you already, please do let us know.



About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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1 Response to Refund my Claim, cold calls and home visits

  1. David says:

    I just read your post about DBA I have bean dealing with them since March this year.
    I was also contacted by G Flynn who said hr is the liquidator for Monster the firm is
    Adlington ton West group
    Also claims experts 4u who will recover money fromEze group and Monster travel
    Is there anyone who can get the money I paid to these 2 companies

    Kind regards


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