A new company, Consumer Action Line has been brought to our attention by consumers who received their cold call.
Explanations on how, where and when they obtained the consumers private and personal details to make such cold call are not being provided by the caller.
This company Consumer Action Line is brand new, as their website was registered only just 1 month ago and so far we have been unable to find any Companies House registration for them.
Consumer Action Line offers a straightforward relinquishment service on a No win No fee basis.
On their website www.consumeractionline.com they state proudly on the front page: THE CONSUMER ACTION LINE EARNED 4.7 STARS IN THEIR FIRST YEAR CONGRATULATIONS TO ALL OUR HARD WORKING AGENTS
We wonder what kind of stars these are and how they came to this result in view of the fact the website has only been online since mid May 2019.
Contact details for Consumer Action Line are:
PO BOX 6945
In their follow up email they attach the draft of the agreement the consumer would sign for the relinquishment service.
In this agreement there are some clauses that seem to be quiet contradictive as all of the sudden they could decide to hand over your case to a solicitor, and they would stop communicating with you, but you would have to pay the agreed fees at that moment when your case is handed over.
So although you did not receive the services from Consumer Action Line, you do have to pay, which does not really sound as a No win No fee.
Please note that cold callers are obviously never a good sign and we cannot repeat it too often.
Relinquishment from your timeshare membership can be arranged with most resorts directly. Some even do this for free as long as the fees are up to date or others will charge up to 3 years of fees.
It is always recommendable to speak to the resort first when you are only looking to exit the membership and walking away without monetary return.
If Consumer Action Line has approached you we would like to hear from you.