Consumer Action Line, a cold calling timeshare exit company

A new company, Consumer Action Line has been brought to our attention by consumers who received their cold call.

Explanations on how, where and when they obtained the consumers private and personal details to make such cold call are not being provided by the caller.

This company Consumer Action Line is brand new, as their website was registered only just 1 month ago and so far we have been unable to find any Companies House registration for them.

Consumer Action Line offers a straightforward relinquishment service on a No win No fee basis.


We wonder what kind of stars these are and how they came to this result in view of the fact the website has only been online since mid May 2019.

We have not found any privacy policy or statement on this web, which is obligated by the law on Data Protection.

Contact details for Consumer Action Line are:

OFFICE 24844
PO BOX 6945
W1A 6U

Telephone:0333 3441271


In their follow up email they attach the draft of the agreement the consumer would sign for the relinquishment service.

In this agreement there are some clauses that seem to be quiet contradictive as all of the sudden they could decide to hand over your case to a solicitor, and they would stop communicating with you, but you would have to pay the agreed fees at that moment when your case is handed over.

So although you did not receive the services from Consumer Action Line, you do have to pay, which does not really sound as a No win No fee.

Please note that cold callers are obviously never a good sign and we cannot repeat it too often.

Relinquishment from your timeshare membership can be arranged with most resorts directly. Some even do this for free as long as the fees are up to date or others will charge up to 3 years of fees.

It is always recommendable to speak to the resort first when you are only looking to exit the membership and walking away without monetary return.

If Consumer Action Line has approached you we would like to hear from you.


About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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1 Response to Consumer Action Line, a cold calling timeshare exit company

  1. Shirley says:

    I had a call yesterday from this company. They had some vague details of my timeshare. They wanted to know if I was happy with it or wanted to get rid of it. They said they had a no win no fee policy. They would be happy to help me get rid of it and £2100 would be payable to them upon acknowledgment from my timeshare that it had been relinquished.

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