Resort Link, accommodation offers without any terms or conditions

The latest cold calling fly buy company is Resort Link or Resort Link Concierge as most of the agents present themselves.

Apparently the caller from Resort Link explains to the consumer that they are contacting them with regards to a previous purchase they made from Resort Management Direct – RMD.

Resort Link states that RMD is soon going to cease trading and the only way to retain the package that was purchased from RMD is to pay and continue with Resort Link.

Resort link are now offering a travel agency package with no expiry date, no presentation to attend and no age restrictions.

In order to have your Resort management Direct package transferred to Resort Link the consumer will have to pay £199 per week.

Looking at their website it calls the attention that they don’t display any company information such as registration, no privacy policy or statement and neither are there any terms and conditions on the web.

Contact details are:

Telephone (+44) 0141 280 7885

Address: Suite No. 512, Calle Corbeta 10, Calpe, 03710, Alicante, Spain

Emails: or

Obviously a cold call is never a good sign. If they know you purchased from RMD this can only be because RMD provided them the information or they are the same people…who knows?

Telling people over the telephone there are no restrictions or conditions might sound great but you need this in writing PRIOR to making any payment!

Always be cautious when receiving these calls and make sure you have everything in writing before you give out your credit card details.

If Resort Link Concierge called you with an accommodation offer, please let us have your feedback.


About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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8 Responses to Resort Link, accommodation offers without any terms or conditions

  1. Douglas says:

    We were called by Matt Singh from Resort Link (SL) this afternoon. I thought it was a genuine approach and agreed to pay. I then changed by mind and tried to cancel which they didn’t take very well and I’ve just had my bank phone me to query 5 (albeit small) charges to my account. Card cancelled, lesson learned 😦

  2. Yvonne says:

    I was called by telephone from a lady at Resort Link to say they were a management company who were able to buy back my weeks on my behalf but Resort Key would be charging a fee of £599.00. They would be sending me £2,400 so I would be in profit and before the amount was payable to my credit card company. I was short on time and paid the amount. Having heard nothing back I have made my own investigations about the company and realise I have been done again. I have already had a similar amount taken without my permission earlier this year from Prestige Resorts and complained as the first I knew was when the amount appeared on my statement. Obviously they keep clients’ card details. Furious with myself!!!

  3. Joan says:

    I have been “had” as well by this company and I have parted with monies to them after a c old call – silly me. Another company called KEY PARADISE who I have also been dealing with informed me that Resort Link were going into Liquidation on Monday past 13th July. I have just had another call today from R.L. denying this information and are turning tables on K.P. Between the 2 “Companies” I have parted with £4,000 of savings and have received nothing in terms of paperwork etc. The continual contact from these companies is making me ill and stressed and many minutes on the phone. DO NOT BE HAD LIKE ME! Don’t have ANY dealings with either company.

  4. mone says:

    I signed up to Resort Link Premium Plus Membership to make use of ‘4 weeks luxury accommodation and complimentary 4 European City Breaks. It cost £300. I was promised a Concierge Service with the ability to book anywhere I saw on I received paperwork with promises and contact details of a Personal Travel Adviser.
    I have sent emails and left countless phone messages without response in my attempts to book some holidays.
    I fear I have been scammed.

    • Sue says:

      Ive just come back from a holiday with this company A man called Trevor helped me. i bought the package to go to malta, and they booked me in to a resort called Seashells .the only thing i wasnt too pleased with was that it took a little longer to book than expected. i was promised that i only needed to give 72 hours notice for availbility but it took them around 8 days to confirm my booking.

  5. Pete says:

    Just had a follow up call from Tom at Resort -link
    I asked him about the website manufacturer / names of directors / company registration number etc.
    His response was 2 fold
    1 – we are not a time share company so why we would be included on a timeshare scrutinised site like mindtimeshare
    2 – re the directors etc
    his response was- this is getting ridiculous and I don’t need to answer these questions to you.

    I have already lost £399 through Travel 365 and don’t intend to lose anymore.
    it will be interesting to see if Tom responds to this comment

  6. Mary says:

    I recently had calls from Resort Link. As far as I can work out they are the same company as Resort Management Direct just running under a different name. They have taken money of my card without my permission. When will something be done about these sca*****!!! I don’t know how they sleep at night robbing people of there savings!!!

    • Caroline says:

      My father was telephone during lockdown. He is nearly 88 yrs old and doesn’t travel abroad any more. They confused him with promises of getting unused holiday weeks Paid back to him from Resort Key But first he had to be a member with their company costing him Euro 458. Because he was shielding on his own and I was unable to go into his house to check on his affairs they gained his confidence and coerced his credit card details and told the money. Then They sent a receipt to sign saying he had bought 8 weeks of “accommodation” to be booked at another time! Then they took another Euro 403 with out his authority because they had his credit card. When he rang to complain the lady said “You know me, you can trust me” (who is she and how has she become his best friend?!) and that it would be added on to the total he would be getting back for the unused weeks from Resort Key!! A few weeks later they sent a letter saying he had bought a further 8 weeks of “accommodation”in their system. Then they rang to say Resort Key wouldn’t “release” the weeks to Resort Link Unless my father paid a further Euro 625!
      He was so confused and worried about discussing it that he paid it!!!! Well you can see Resort Link is not a reputable organisation and they will make up any story who use this Current lockdown due to the Global Pandemic as an opportunity to commit fra**/ recovery fra** from elderly people. On their letters they say if you would like a refund, then email them. We are doing this but I do not anticipate they will honour this. The person who tries to befriend you on the telephone in order to get you to give her your credit card details Is Lindsay Shaw, or that is what she calls herself.

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