Lately, we have seen the unexpected “comebacks” of companies that were active years ago. Companies you would have thought had vanished, but no, they are still here and they still think it is acceptable to string people along and ask them for money for services that won’t be delivered.
Based in Tenerife, C/ Luciano Bello Alfonso, Nº5, Oficina 1, Las Chafiras, 38639, S/C de Tenerife, Spain
For many years they keep on popping up on our cold caller lists and their creativity is endless when it comes to explaining consumers their services.
Consumers who paid them in the past to join a supposed “Class Action” against different dubious holiday companies are now finally receiving news.
The claim seems to have been presented in the courts.
But, with such bad luck that it had to be postponed again or adjourned as Julia from Solutions Ltd explains…
Reasons for adjournment:
A) 2 defence parties reported ill and unable to attend.
B) Insufficient disclosure of offshore funds – further time granted.
But not to worry, a new date has been set by the courts in 2 months time.
Reason enough it seems for Solutions to advise the consumer that they are now reaching the next stage, which is for the collection team to take over and prepare for the final hearing.
Can you smell the money already? Waiting for years, and you are almost there…
Julia takes the opportunity to reassure the consumer and she also kindly sends them 2 documents related to the claim.
The first document is what they call an ‘authorization to proceed’. She speaks very lightly of the document in the email, and simply explains that the consumer should sign it and return either by post or even with an email reply stating yes, we “opt-in” it seems to be enough.
What she doesn’t explain is that in the document the consumer is given 2 options, opting in or out. Which you are free to do as per the law, but it also says that by signing you understand that opting out could result in costs and penalty fees.
The document, in any case, does not seem to hold any legal binding; there are no company details, no details of the supposed court claim, nothing. It only refers to “Solutions” which could be anything or anybody…
The second document is even more interesting. It is the supposed notification from the lawyer handling the Class Action, Mrs. Ana Martinez Castillo.
The only company details are a bad-copied logo of a company called Castillo & Castillo Abogados.
There is no address, no company registration, no reference number or anything related to the supposed claim she refers to in her letter, there is NOTHING!
She actually starts the letter with Dear Solutions…This cannot be serious!
Please if you paid Solutions years ago for whatever claim or whatever refund payout they promised you, it might be too late to get this back.
But do not pay them any further money based on a word document signed by Julia with no surname and a lawyers letter with no details at all apart from a simple logo.
If you find yourself in the situation described above, please let us know.