Are you also waiting for Solutions Group to finalize your claim?

Lately, we have seen the unexpected “comebacks” of companies that were active years ago. Companies you would have thought had vanished, but no, they are still here and they still think it is acceptable to string people along and ask them for money for services that won’t be delivered.

One of these companies that never seem to vanish completely is The Solutions Group or Section75. Contact details are: Tel: 020 3137 3970 and Email:

Based in Tenerife, C/ Luciano Bello Alfonso, Nº5, Oficina 1, Las Chafiras, 38639, S/C de Tenerife, Spain

For many years they keep on popping up on our cold caller lists and their creativity is endless when it comes to explaining consumers their services.

Consumers who paid them in the past to join a supposed “Class Action” against different dubious holiday companies are now finally receiving news.

The claim seems to have been presented in the courts.

But, with such bad luck that it had to be postponed again or adjourned as Julia from Solutions Ltd explains…

Reasons for adjournment:
A) 2 defence parties reported ill and unable to attend.
B) Insufficient disclosure of offshore funds – further time granted.

But not to worry, a new date has been set by the courts in 2 months time.

Reason enough it seems for Solutions to advise the consumer that they are now reaching the next stage, which is for the collection team to take over and prepare for the final hearing.

Can you smell the money already? Waiting for years, and you are almost there…

Julia takes the opportunity to reassure the consumer and she also kindly sends them 2 documents related to the claim.

The first document is what they call an ‘authorization to proceed’. She speaks very lightly of the document in the email, and simply explains that the consumer should sign it and return either by post or even with an email reply stating yes, we “opt-in” it seems to be enough.

What she doesn’t explain is that in the document the consumer is given 2 options, opting in or out. Which you are free to do as per the law, but it also says that by signing you understand that opting out could result in costs and penalty fees.

The document, in any case, does not seem to hold any legal binding; there are no company details, no details of the supposed court claim, nothing. It only refers to “Solutions” which could be anything or anybody…

The second document is even more interesting. It is the supposed notification from the lawyer handling the Class Action, Mrs. Ana Martinez Castillo.

The only company details are a bad-copied logo of a company called Castillo & Castillo Abogados.

There is no address, no company registration, no reference number or anything related to the supposed claim she refers to in her letter, there is NOTHING!

She actually starts the letter with Dear Solutions…This cannot be serious!

Please if you paid Solutions years ago for whatever claim or whatever refund payout they promised you, it might be too late to get this back.

But do not pay them any further money based on a word document signed by Julia with no surname and a lawyers letter with no details at all apart from a simple logo.

If you find yourself in the situation described above, please let us know.


About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Canary Islands, Cash Back, Legal Services, Mediation services, Tenerife, Warnings and tagged , , , , , , , , , . Bookmark the permalink.

2 Responses to Are you also waiting for Solutions Group to finalize your claim?

  1. Chani says:

    I have been contacted by Solutions in the last few days stating what your message states.

  2. mark says:

    Part of the ongoing sc** with Las Vistas Marketing in Adeje who have also ceased trading, Solutions have been actively calling all owners, how did this third party company get all this data and mislead so many people.

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