We published last month the news about the companies Claim your Claim, Refund my Funds, Island Breaks, etc. closing.

This has not only left many people behind who paid thousands of Euros for some cheap accommodation weeks and the “promise of a claim”.

But there are also consumers who already booked flights to go and sit through one of these meetings in the near future.

Still, it looked like they were going to be the lucky ones, as obviously they would now not be cheated out of their money.

We were wrong! When you think something has come to an end, well not always it is like that.

As it seems, from the long list of companies that have closed their doors and run off with the money, it seems there are still employees left who are resisting to the fact they are redundant.

Instead of “packing up and go” they have now come up with what looks like a very strange offer…

In this past month, and ever since the news came out, consumers who visited these offices in the past months and paid, received an email from a woman called SUE.

SUE has no surname and she neither signs with her company name.

All you get is: Sue,  Tel 00 34 922 927532 and Email customercare@holidayinfo.com

The email she sends out states the following:

“RE: telephone conversation.

We have, unfortunately, been advised that the company with whom you signed your original agreement here in Tenerife has in fact ceased trading.

This does mean that the services and benefits provided under this agreement will not be

honoured.  If you have holiday accommodation booked, then you will need to contact our offices as a matter of urgency to see if you are still able to travel.

On a positive note we do have a team of advisers in place to assist you with this current situation.

First and foremost this will enable you to recoup the monies that you have originally paid, answer any questions that you may have, and of course discuss the options available to you moving forward and in respect to future holiday plans. 

Appointments are being offered to clients who would like to travel to Tenerife to resolve this situation and of course we will organise and cover your accommodation cost. You will of course need to pay for your flights however we can help with booking flights if you so wish.”

Yes, you are reading this right. First, you traveled to Tenerife under the fake and false statements of a guaranteed claim and ended up with 4 to 6 cheap accommodation weeks booked, at a cost of close to 10k and INCLUDING the week you supposedly got for free to attend the meeting in the first place.

A promise of a claim that would be done on your behalf by a company that is not mentioned anywhere and with a pay date of 60 days which is IMPOSSIBLE!

And now these people have done a runner and you are invited again, by apparently the same people who were there when you were cheated out of your money but now, they are going to help you?

And again you will get a “free” week which in the end you paid for and more than paid for?

PLEASE!

Are they really expecting consumers to fall for statements such as “an advisor will explain how to recoup the money”, “A Spanish administration company is handling the claims” or “you need to visit a Spanish notary” …?

What is this?

If this is a genuine offer, let them explain with ALL DETAILS who they are, where they are based, which company they are working for and who these people are who are going to help, the advisor, the Spanish company, the notary.

SUE without a surname is not an answer or explanation. A domain as holidayinfo.com without a website is not the answer.

Demand full names, registration numbers and proper contact details of all involved!

If Sue or anybody from the companies you dealt with before in Tenerife has contacted you with a similar story, please let us know.

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