Have you been invited (AGAIN) to Tenerife by Sue from customercare@holidayinfo.com?

We published last month the news about the companies Claim your Claim, Refund my Funds, Island Breaks, etc. closing.

This has not only left many people behind who paid thousands of Euros for some cheap accommodation weeks and the “promise of a claim”.

But there are also consumers who already booked flights to go and sit through one of these meetings in the near future.

Still, it looked like they were going to be the lucky ones, as obviously they would now not be cheated out of their money.

We were wrong! When you think something has come to an end, well not always it is like that.

As it seems, from the long list of companies that have closed their doors and run off with the money, it seems there are still employees left who are resisting to the fact they are redundant.

Instead of “packing up and go” they have now come up with what looks like a very strange offer…

In this past month, and ever since the news came out, consumers who visited these offices in the past months and paid, received an email from a woman called SUE.

SUE has no surname and she neither signs with her company name.

All you get is: Sue,  Tel 00 34 922 927532 and Email customercare@holidayinfo.com

The email she sends out states the following:

“RE: telephone conversation.

We have, unfortunately, been advised that the company with whom you signed your original agreement here in Tenerife has in fact ceased trading.

This does mean that the services and benefits provided under this agreement will not be

honoured.  If you have holiday accommodation booked, then you will need to contact our offices as a matter of urgency to see if you are still able to travel.

On a positive note we do have a team of advisers in place to assist you with this current situation.

First and foremost this will enable you to recoup the monies that you have originally paid, answer any questions that you may have, and of course discuss the options available to you moving forward and in respect to future holiday plans. 

Appointments are being offered to clients who would like to travel to Tenerife to resolve this situation and of course we will organise and cover your accommodation cost. You will of course need to pay for your flights however we can help with booking flights if you so wish.”

Yes, you are reading this right. First, you traveled to Tenerife under the fake and false statements of a guaranteed claim and ended up with 4 to 6 cheap accommodation weeks booked, at a cost of close to 10k and INCLUDING the week you supposedly got for free to attend the meeting in the first place.

A promise of a claim that would be done on your behalf by a company that is not mentioned anywhere and with a pay date of 60 days which is IMPOSSIBLE!

And now these people have done a runner and you are invited again, by apparently the same people who were there when you were cheated out of your money but now, they are going to help you?

And again you will get a “free” week which in the end you paid for and more than paid for?


Are they really expecting consumers to fall for statements such as “an advisor will explain how to recoup the money”, “A Spanish administration company is handling the claims” or “you need to visit a Spanish notary” …?

What is this?

If this is a genuine offer, let them explain with ALL DETAILS who they are, where they are based, which company they are working for and who these people are who are going to help, the advisor, the Spanish company, the notary.

SUE without a surname is not an answer or explanation. A domain as holidayinfo.com without a website is not the answer.

Demand full names, registration numbers and proper contact details of all involved!

If Sue or anybody from the companies you dealt with before in Tenerife has contacted you with a similar story, please let us know.



About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
This entry was posted in Bogus Holiday Clubs, Canary Islands, Companies closed down, fraud, Legal Services, Mediation services, Tenerife, Warnings and tagged , , , , , , , , , , , , , , , , , . Bookmark the permalink.

3 Responses to Have you been invited (AGAIN) to Tenerife by Sue from customercare@holidayinfo.com?

  1. John says:

    Hello Petra, I got a phone call from Sophia this morning about 09:30 saying I had a judgment for me against Freedom Vacations for a value of €28,000 and that I needed to phone a Anna Mansell 0034 911 986 819 to progress the claim. I never made a claim in the Courts about Freedom Vacations soI wonder if you know anything about this? Is it a sc** is the important question Best regards,

  2. Wendy says:

    yes, we have been contacted by Sue, saying about this company who can get us our £15.000 back t, is called MERIDIANS LITIGATIONS ADVISOR.COM, they wanted £6.000 up front then a percentage when done,we told them we didn’t have that money cause paying for loan for the £15.000 and he got rather ratty with us and said Don’t bother talking to anyone else that will help you then,we would like to know how we can get our money back,.

  3. Anon says:

    We have had both phone calls and e-mails from a Susan Adams, “at first it was just Sue”, she purports to be from a company called MLA, Meriden Litigations Advisors’.
    When we told her there was no chance that we would go to Tenerife to meet her she offered us what she called a zoom call; whatever that is, we have not returned her calls as we felt it was probably a sc**, just like Planet Sunlight Travel and Claim your Claim which cost us £5000.

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