Police warning about cold calls with offers to recover money paid to Monster Travel / Rewards!


This week many consumers who have been dealing in the past with the Monster Travel Group of Companies have received an email from the UK Police about certain cold calls.

As pointed out in this email, many consumers are receiving cold calls, unsolicited calls from companies who are pretending to be doing court claims against Monster Travel / Monster Rewards.

We cannot stress enough that NO COMPANY should have your personal details and details about purchases you made in the past unless you provided these to them!

There are no court clerks handing out this information, judges ordering companies to call victims to give away awarded money, or class actions by companies that are registered as real estates or builders!

For your information, you can read the text of the email from the police below.

Dear all,

We are aware that some people are being contacted in relation to their timeshare and/or their purchase of Monster Credits by UK, Spanish & other international companies offering to obtain compensation on their behalf. This contact is often unsolicited, and the company may be in possession of personal information and details of previous transactions/dealings with timeshare companies or holiday credit schemes. It is possible that in order to obtain this compensation, the company may ask for an upfront fee to cover legal costs.

As a criminal investigation team, we cannot advise you to ignore or decline services from any company. However, please be aware that this method is sometimes used by fraudsters when operating a “Recovery fraud”. There is no reason that these companies should have access to your personal information and your timeshare details unless you have given consent. In the event that you are contacted by a company offering any of the above services, please remain cautious and consider obtaining advice from an agency such as Citizens Advice before proceeding.

Below is a link to the Trading Standards website offering further information of “Recovery Fraud”.



If you received cold calls from any company who claims they can get you all the money back through a court claim, class action, etc. Please let us know.

Obviously, this advice is not only for consumers who dealt with Monster Travel/Rewards, but this is also about other cold calls offering recovery of any money!


About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
This entry was posted in Bogus Holiday Clubs, Canary Islands, Costa del Sol, Legal Services, Mediation services, Tenerife, Warnings and tagged , , , , , , , , , , , . Bookmark the permalink.

4 Responses to Police warning about cold calls with offers to recover money paid to Monster Travel / Rewards!

  1. barry says:

    Are timeshare Legal’s a bogus compony?

  2. Delano says:

    Yes I am one of those victims who were called by Claim your claim. They told me that they were notified, by the court that I was a victim of the Eze Group. The court find them guilty for misleading customers and were due for full refund with interest. They told me that I will have to fly out to Tenerife to avoid paying tax and the refund. I will have to pay for my return flight but they will provide hotel accommodation for half board. They charge me £1.860 for two days stay to sort out the claim and £2.640 for weeks holiday that were cancelled. I Pay a total of £4.500 and told that I will have to take out a loan for £4.500 which I declined to. If I have taken out the loan I would be £9.000 in debt. I have been told by the bank that the company closed down. The bank declined to refund the £4.500 but they will pay me £2.640. The reason the bank would not pay for full amount, is because I signed the contract for the two nights free stay. The three weeks holiday has the same reference number as the night nights stay. Fortunately for me, I only lost the flight fare and the £1,660 instead of the £9.000. I still have not heard anything about the Ese Group refund.

  3. Geoff says:

    As regards cold calls we receive at least one a week from many various companies, We have not been approached by this particular group yet. When I ask where they have obtained my details they all say from the Timeshare Register. Most know our company is Diamond & obviously have our telephone number too. Diamond deny leaking our information. We ignore all advice given but it is annoying. We have received calls for a few years now but they are on the increase.

    • Dear Geoff,

      There is no such thing as a Timeshare Register, Timeshare Council or Timeshare association who has all your details and shares this with these cold callers. If they would exist, which they don’t, they would also be bound to the Data Protection law, so it would still be a case of illegal sharing of data!
      It makes no sense to try and explain where they got your details from. You are the only one who knows who you shared it with and if it wasn’t you asking for the call, it has been a breach of law.

      Kind regards

      Customer Care

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