This week many consumers who have been dealing in the past with the Monster Travel Group of Companies have received an email from the UK Police about certain cold calls.
As pointed out in this email, many consumers are receiving cold calls, unsolicited calls from companies who are pretending to be doing court claims against Monster Travel / Monster Rewards.
We cannot stress enough that NO COMPANY should have your personal details and details about purchases you made in the past unless you provided these to them!
There are no court clerks handing out this information, judges ordering companies to call victims to give away awarded money, or class actions by companies that are registered as real estates or builders!
For your information, you can read the text of the email from the police below.
We are aware that some people are being contacted in relation to their timeshare and/or their purchase of Monster Credits by UK, Spanish & other international companies offering to obtain compensation on their behalf. This contact is often unsolicited, and the company may be in possession of personal information and details of previous transactions/dealings with timeshare companies or holiday credit schemes. It is possible that in order to obtain this compensation, the company may ask for an upfront fee to cover legal costs.
As a criminal investigation team, we cannot advise you to ignore or decline services from any company. However, please be aware that this method is sometimes used by fraudsters when operating a “Recovery fraud”. There is no reason that these companies should have access to your personal information and your timeshare details unless you have given consent. In the event that you are contacted by a company offering any of the above services, please remain cautious and consider obtaining advice from an agency such as Citizens Advice before proceeding.
Below is a link to the Trading Standards website offering further information of “Recovery Fraud”.
If you received cold calls from any company who claims they can get you all the money back through a court claim, class action, etc. Please let us know.
Obviously, this advice is not only for consumers who dealt with Monster Travel/Rewards, but this is also about other cold calls offering recovery of any money!