Resale companies United Online & Nowon-line, similar set up, similar doubts!

It looked like things had slowed down around Nowon-line after we were successful in reporting their website to their hosting company due to the display of logos of reputable timeshare companies on their web, creating an image as if Nowon-line were backed up by these companies.

You can read all about this on the previous blog

But no…they weren’t just being quiet, they were most probably working hard on their new website and new set up for a similar dubious resale business, and here we are;

United Online new web, text slightly changed, different phone number for contact: 0845 1085477 but exact same addresses: Ramblas del Ducs 13-1, 07003 Palma de Mallorca, Spain

United Online cold calls consumers with the “good news” that they have buyers lined up to buy their timeshare. Once they have the consumers’ attention they call back a day later and state that the buyer has deposited a 30% of the sales price and all that is missing to complete the sale is the “security deposit” from the seller…uhh?

Consumers who put a question to this security deposit are assured that United Online is a “long standing” company and has a good reputation as there is nothing on the internet about them. (Well, that was before this blog article and probably because they have just started under this name!)

When consumers continue questioning the deposit and point out they would prefer to have the money deducted from the final money transfer, the agent actually becomes rather stroppy as it seems that the training of the pitch did not cover the part of “ how to overcome objections” in the call…

Have you been called by United Online? Please let us know!

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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81 Responses to Resale companies United Online & Nowon-line, similar set up, similar doubts!

  1. Dave G says:

    Just to say that my Credit Card comapny have agreed to return the £1295 paid to Unitedonline (via Odyssey Worldwide) back in October 2011. It does take time, but if you are both patient and persistant, it does pay off.
    Also, be aware of a company called One-on-One, based in Lisbon, Portugal, who are telling you that they are able to sell on timeshare, which Unitedonline have failed to sell.

    • Great news Dave, thanks for letting us all know!
      Kind regards
      Customer Care

      • Pat Knight says:

        I was conned by United Online .Mr peter Berry called back in August last year I have tried all ways to try to get my money back which was paid on my credit card unsucessfully.
        Can anyone help me to retrive my money .PLEASE

    • Jo says:

      We also had a refund to our credit card after a payment to United Online. It took some time and several letters, quoting both Section 75 of the Consumer Credit Acy and the European Timeshare Directive which states any request for payment before a sale is illegal.
      Good luck to all others trying to reclaim their finances.

  2. Dave Goulden says:

    I have similarly been scammed by Unitedonline, paying a £1295 credit card guarantee.
    They now don’t answer emails and you only get an answerphone to which they never reply to messages left. Tel. number also changed, now 0845 383 6343.
    Same names used Samantha Wright, Leigh Chadburn and a new one Paul Fairweather.
    Could you please email me details of how to go about reclaiming money from my credit card company.

  3. Pat says:

    Same happened to me sale fell through with united online then contacted by ts consultants I was expected to travel to complete sale I refused
    United online have said they will still continue to find a buyer
    Have not heard from anyone since November 11th not replied to my e-mails
    How do I get my money back

    • Hi Pat,
      Thanks for your comment.
      Yes best thing to do is to start claiming the money back, as waiting for a buyer will be endless with this company.
      We will send you the information by email and let’s take it from there.
      Kind regards
      Customer Care

  4. william says:

    Hi my dad paid a retainer in october of €1795 and went over to fengeroia which would be paid back once they arrived. But once they got there the agent wanted another £7000 to proceed with the sale and to join their club for £80. My dad has sent numerous emails and contacted the contact number provided which is always engaged could you please help as to how he can proceed from here thanks. Very glad to have found this website.

    • Dear William,
      Thanks for your message.
      Although you don’t mention the names, but did your father take up the invitation from TS Consultants and he met up with Blue Horizons in Fuengirola?
      We will send you more information on how he can claim back the retainer fee paid to United Online.
      Kind regards
      Customer Care

  5. Gordon C says:

    Have been scammed by United On Line. Tim Piggot is good at what he does. Paid retainer which we are trying to get back from credit card company. They said origonal buyer pulled out and now TS Corporate were interested in buying our points for more. It turned out it involved a 2 day trip to Fengerola at our own expense (refundable on completion of deal). We would also have to wait a few days after sale to receive money for sale.

  6. J M says:

    Mrs J M says:

    November 23, 2011 at 1:44 pm

    I to have fell into the hands of these people (United online) paying a fee of £1630.40 to them on the 8/8/11, because as they said they had found a buyer for my timeshare. It then became apparent that the buyer could not move forward with the purchaser.. Then we were told that another company had found us a buyer (TS Consultants) however in order to move the purchase forward we had to meet face to face with them and bring with us all documentation. We would need to travell to Benidorm at our cost (which would be paid back to us on our arrival at the meeting). We spent a further £500 on flights, hotel accomindation, taxi’s to and from airport and hotel to meeting only to find out that this to was a lie. I have reported all of this to I have tried contacting both companines to get my money back, sadly TS Consultants does not return my phone calls, and United online’s phone number is always engaged and i get no responce to my e-mails.

    I am unsure of how to get any of my money back, and would love advice with regard to this, as well as any information anyone can give with regard to a legitimate site that deals with timeshare re sale.

    Since my original post I have contacted the credit card company (Fraud department) that I use to pay the deposit to this company, they are putting a freeze on the interest incured and will follow this activity up.

    Keep all you documentation, you could also contact

    • Thanks for your comment Jackie,
      We’ve got your email and we will respond in a couple of days after studying the document.
      Thanks for letting us know about Action Fraud.
      Kind regards
      Customer Care

  7. Danielle says:

    My mother in law has the same problem as Sara above..Could you please send the information to me.

  8. sara says:

    I paid a retainer to United Online on 5/9/11 and despite ringing them on several occasions the completion documents have now not arrived – I have tried ringing them again tonight to find the phone number no longer working – could you advise me how I cancel this and get my money back

  9. Pat says:

    I have been contacted by a company called TP Associates based in Coventry. They seemed to be aware that I had been scammed by ILG.They told me that they are acting as mediators for people like me. They asked me to send copies of any reclaim certificate plus proof of any payments made to ILG. They have not asked for any money but said they would take 10% of any refund gained by them.It sounds too good to be true. Does anyone kwow anything about them. I need to trust someone in the wold of timeshare. Can anyone tell me of an honest resale company?

    • Hi Pat,
      Thanks for your message.
      After receiving several requests like yours about TP Associates we have now placed an alert on the blog, as it doesn’t look very good.
      For resale companies, go to the RDO website you can find RDO affiliated resale companies.
      Kind regards
      Customer Care

  10. paul cotton says:

    lorraine to late me and my partner have been scamed by peter bury and leigh chadburn. united online have had 1380EUR and the phone number 08451085477 is not in use as we have tryed to phone it from yesterday 14 november 2011 do you no where we can sell our club la costa points

    • Debbie says:

      Im sorry you were scammed but like you and many others desperately need to sell my club la Costa points on this site i have seen many ask if there is a reputable site they know but i never see an answer we were able to stop our payment to united.but i can’t believe it’s the likes of them or nothing! !!Deb

      • Dear Debbie,
        Thanks for your message.
        This website is set up to inform / alert consumers about timeshare resale scams and other fraudulent practices related to timeshare.
        We are not really an informative site on how to sell your timeshare, but when asked we do tell the consumers by email to have a look at the RDO website where you can find a list of RDO affiliated resale companies. These companies work by the Timeshare Directive and are backed up by the RDO.
        Nevertheless, the resale market at present isn’t very active due to the economical situation worldwide, but still there are people buying and selling.
        Just make sure you go with a genuine and reputable company who works by the rules!
        Good luck.
        Kind regards
        Customer Care

    • Hi Paul,
      Sorry to hear you have paid them.
      Let us send you the information by email and see if we can help you further and claim the money back
      Kind regards
      Customer Care

  11. C.Shore says:

    United on line – are using 084510845477 and trying to pull off the same scam. My ex-partner and I have a Malta time share and he (the ex-partner) almost fell for it!! They wanted him to deposit monies etc., etc., But I smelt THE RAT!! Steer Clear!!!!

  12. bill adams says:

    called by online buyer ready deposit required money held by independant bank so will not get deposit untill soldphone number no longer available what a suprise contacted again this morning by different person with anew buyer told them already dealing with them and i was previously told documents with completions dept and would contact me next couple of days .people involved arepeter berry andleigh chadburn

  13. Neil Pomper says:

    Just found this website, too late I’m afraid! Paid £1295 today into a holding account.- have been speaking to Rachel Davies from United who after 3 days found a German couple who wanted to buy my timeshare in Orlando. I was suspicious as it did seem too good to be true but it also seemed quite plausable. I called up my credit card company asking them to stop the payment but it had already been authorised, they say I’ll need to wait until 8/11 before I can start the refund process.
    Are you able to assist in getting this money back and advising what I should do with regard to reporting this?

    • Hi Neil,
      Thanks for the message.
      Keep on insisting with the bank, send United Online a cancellation letter by recorded delivery and we will send you our info by email.
      Kind regards
      Customer Care

  14. Alastair says:

    I have just been taken for £1,295 as a payment to a holding account for the sale of my timeshare in Tenerife. i have been contacted by Richard Hosrecroft, and like all of you above I was told that they had a purchaser for my timeshare. Once I got off the phone I had a feeling that yes you guessed it “was to good to be ture”, did an internet search and foound your site 5mins to late. I have contacted my credit card company and they have put a mark on my account to stop the tranaction I hope and I need to follow up with a call tomorrow. The cerdit card company are not sure if the payment can be stopped as I have entered into an agreement with them. can you send me details of how I can start the process of getting a refund.

    • Dear Alastair,
      Thanks for ther comment.
      Did your credit card company get back to you?
      We are sending you more information in case you need to follow the normal procedure for a refund claim.
      Kind regards
      Customer Care

  15. Efrys Crowther says:

    Just had 2nd phone call from Samantha Wright of United. exactly same senario as above. Same names mentioned. I s this cold calling? Is this illegal? I have had so many calls am totally fed up with them now!
    Is there anyone genuine who could bu our timeshare?

    • Dear Efrys,
      Thanks for the message.
      We recommend that this resale firm should be reported to the Information Commissioner’s Office (ICO) – – which is now the watchdog responsible for guarding British nationals personal information, and which it has been granted new powers to hunt down bogus firms and fine them up to £500,000, and able to force telecoms, and internet providers, to reveal the details of any firm cold calling, as unsolicited phone calls, texts and emails are forbidden under UK Privacy and Electronic Communication Regulations.
      Kind regards
      Customer Care

    • Pat says:

      My name must be top of the scammers cold call list at the moment. I had a phone call from Debbie of Diamond Marketing in London.She wanted to arrange an appointment for me with a company called OPAL ( overseas property associates Ltd ) based in Stratford on Avon. I was told that they were interested in meeting me to discuss the possibility of them arranging the sale of my timeshare to a commercial company who specialise in buying up unwanted properties. I asked where in London her company was based and she said, in south-east London.I asked her to be more specific and she said 46A Anchor and Hope Lane. When I asked for the phone number and post code she gave the number as 0208 8168952 but did not know the post code as it was only a call centre and why did I need to know anyway. I said I needed to be sure of all the facts before I agreed to anything. I got the impression that she was more suspicious of me than I was of her. I told her I may call her as I had the number. It sounded just like I was being set up to be duped into buying a holiday club membership again !!!!!!
      By the way …all quiet on the Unitedonline front.

  16. Pat says:

    I was contacted by Samantha Wright of on Oct 19th. I was told that her company had got the details of my timeshare about 3 months ago when I responded to an online advert and they had 3 interested parties. I had not been in touch with her company but had spoken to a Paul Carrington of in April. Same address !!!
    I was phoned 3 times to be told that things were proceeding favorably and on Oct 25th was told that the interested party had cleared their finance check. She made an offer of £10,400 and said that if I went ahead with the deal it would complete by Dec 25th. Within 10-14 days I would be contacted by Terry Hazelworth or Leigh Chadburn in sales admin. Contracts would be sent out by DHL to be signed and returned with 2 photo ID’s for use by the resort for verification.Deal to be underwritten by Mastercard or Visa and payments to be made through the IBAN system.
    I would need to lodge £1295 as a default gaurantee to be used by them if I didn’t return ownership docs within 2 days of the money being paid into my account. When I asked who would be holding the money they became evasive. When I said that I would be getting advice from my Bank,Solicitor and Timeshare Resort the started to back off. I SUSPECT A SCAM.
    I hope this info is of use to anyone thinking about parting with their cash.
    I have been caught before by ILG so I won’t be making the same mistake twice.
    Is there an honest resale agent out there ???

  17. Glen Johnston says:

    shit!!!!!!!!!! i just found this site and have already autherized my credit card. what can i do now???? help

    • Hi Glen,
      Thanks for your message.
      If it is very recent, contact urgently your bank and try to stop the payment.
      We are sending you an email with all the information on how to proceed further.
      Kind regards
      Customer Care

  18. B Pope says:

    I was contacted 4 days ago (6th October 2011) with similar promises. I decided to do an internet search by just typing in the phone number in the google search engine. What a relief!!! I was immediatley directed to this site. This company was calling itself UDT. Alarm bells rang when they asked for a credit card gaurenttee. I am a magistrate and so by nature suspiceous, I offered to place my deeds with a solicitor as a mediator to the deal rather than layout money, This was of course refused!

    • Dear Mr. Pope,
      Thanks for your message on this blog.
      We are glad you found the blog on time, although you already suspected anyway and got this confirmed here on the blog.
      Good to know they now call themselves UDT, sounds different, same set up.
      Kind regards
      Customer Care

  19. Matt says:

    I was contacted by Mr Peter Berry of United Online after filling in an on line form for a free quote for my Diamond Resorts points and after a few calls describing the process I was asked today (27/09/2011) for the now all too familiar ” £1295 security retainer ” this sounded a little suspect so I told him it would take me a few days to sort out the money.
    A family member of mine works with the police as a civilian consultant and I passed all the details I have with regard to United Online and Mr Berry to her with the intent of having them checked out to see if I was just being paranoid. Then I had the idea to Google his name and that brought me here! I’m glad to say that I won’t be handing over any money or bank details after reading the reports in this blog.

    • Hi Matt,
      Always good news when people tell us they found the blog on time.
      Glad this is your case.
      They might call you back though or maybe under a different name.
      Please keep us updated
      Kind regards
      Customer Care

  20. Anne says:

    Same story, have had call 20 mins ago from Preter Berry, same story has buyer for timeshare, place £1,200 plus retainer with credit card co. visa or mastercard. has buyer. they called him to see if sale going through. Glad I have been tied up, so have not gone any further. Hope Davy on Sept 7th told e crime unit. Who can we report it to?
    Can you recommend a reputable co in uk for resale.of florida timeshare. maybe you could start one? Thank you for your site.

  21. Pam says:

    Just been rung by Harry at United Online, and had the presence of mind to search for United Online to check before doing anything. Thank goodness I found this site first!

  22. allan says:

    my dad has been duped by peter berry and has made a deposit of 1300 euros. contracts been sent out. different from phone conversations. need help or advise how to get his money back.

  23. Davy says:

    Well everyone…….Guess what…….After all the hunting me for the past few weeks and never more than 5 minutes late in calling……Mr Peter Berry from United Online has strangely forgot to phone me this evening about getting my card details and the contracts out to me etc etc….Obviously he (or whatever his real name is!!! By the way would really like to know that…but that’s for a future time) must pay attention to this site as this is the only site I’ve posted on about this….. Well Mr Peter Berry, that’s one more you haven’t conned but who will remember you!!! And I’ve got a very long memory.. Thanks again for everyone who took time to post and very much thank you to Alberto Garcia and people like you who have the decency and public spiritedness to speak up against the conmen (and women) amongst us. I am now following you on Twitter etc to keep up with news. Thanks again. Davy

    • Hi Davy,
      Thanks for the update and thanks for your kind words.
      This blog is only possible thanks to the help of all you consumers that keep us updated every single day about the calls received, the newbies starting to call and the old ones coming out of the woodworks! So this is a team effort!!
      Thanks to all!!
      Kind regards
      Customer Care

  24. Davy says:

    Just been on a long call with a Peter Berry (same story) and his assistant Leigh Chadburn has just e-mailed me the details. Tried to get my card details but I refused. Letting me do the checks and ringing me back on Friday after I have considered it all. Glad I found this and some other sites in time. He might get an earful when he does ring back. What he doesn’t know is I’m a Police Officer and will contacting my e-crime unit in the morning with all the details. Thanks to all on site who have kept me out of more financial difficulties!!

  25. Joe Smith says:


  26. shane says:

    hi i have just received a call from dina childs at united online and thanks to reading i now know they are yet another scammer they asked me for £1795.00 retainer i will be telling them to go forth and multiply is there any genuine companies out there or is it a matter of keep it or just stop paying your fees and give it up can anyone help.

  27. Michael says:

    I have just been contacted by United Online telling me that hey presto they have found a buyer for my RCI points and would I like to agree to sell. After initially saying yes then then stated that they would require a fully refundable deposit of 1500 euros for me as a sort of guarantee that I would not pull out of the deal. I immediatley refused and the conversation was terminated. I can only think this is a total scam so please beware.

  28. Roddy Murray says:

    Just got a call from Harry from United Online. I will string them along…

  29. George says:

    , Exactly the same story, contacted a couple of weeks ago to say they had a presentation to sell timeshare. Called again today by Sarah Pirrete, said they can find a buyer quite quickly and they add all fees on to the price I want. They deduct these costs and then pass balance to me. No upfront fees. Her phone number is 08451085477.and I can call to confirm I want to sell. Did try this once, as someone above, and paid on c/card for security. but after first “offer” fell through came up with another “buyer” again nothing happened, however they claimed they had up to 1 yr to promote before refund. Did get money back eventually from card company. The saying if something looks too good, it probable isn;t is true with these types of company.

    • Hi George,
      Thanks for the message and sharing your experience with us.
      You are very lucky you got your money back that quickly, that must have been a close call!
      And yes you are right, after reading all the stories on this blog we also agree on the “if it looks too good to be most probably is”
      Kind regards
      Customer Care

  30. Rodney Bull says:

    My name is Rodney Bull I to was contacted by Mr Peter Berry after completeing a form he said within a few days he had a buyer for my points but we would need to lodge a deposit of £1380 by credit card. As at this time I had not commited my self but would like to report his company to the trading standards office how do I do that and has he been reported already

    Kind Regards


    • Hi Rodney,
      Thanks for the message.
      Regarding reporting these people to the Local Trading Standards office, we are sending you more information by email.
      Please keep us updated.
      Kind regards
      Customer Care

  31. Steven Robinson says:

    I happened to fill a refund test form on a web site and received a call from a Mr Peter Berry telling me he could sell my time-share in no time and sure enough within a week he had a buyer. Got the usual promises but when he asked for a £1380.00 liability retainer and needed my bank details i was suspicious so with a bit of research on the web I found your web page and pleased I did. So when Mr Peter Berry rings me up in the next few days I can tell him where to go. Thank you for letting people know about these scams and thank you for saving me a lot of money.

    Kind Regards

    • Dear Steven,
      Thanks for the message.
      The upfront fee is where the alarm bells ring with all these companies.
      Glad you found the blog!
      Kind regards
      Customer Care

    • sarah says:

      Hi There,
      I too have been in contact with Peter Berry . Thank fully I have not committed to anything and am very pleased I have found this sight – I did have my doubts but now I know not be foolish again by being swayed into these scams…. thank you.

  32. Allan says:

    Thanks for this website! I have Daniel Simpson of United Online Services calling me back tomorrow to secure a visa or mastercard bond for £1200. Thankfully I had the piece of mind not to give him my credit card details immediately! Oh well, sorry Daniel. Looks like i have decided to keep my Timeshare for now!!

    • Dear Allan,
      Good for you! Glad you you found us, poor Daniel will have to make a couple of more calls and hopefully gives up the job soon seen the fact people now search on the internet and find the warnings straight away.
      Thanks for your comment!
      Kind regards
      Customer Care

      • debbie says:

        Debbie: i have just handed over 700 pound, they wanted 12,000 for our CLC points. I now unfortunately understand that i have been scammed, is there any advice how i get my money back from my credit card company. Thankyou.

  33. mark says:

    Hi I got asked for a liability retainer for £1495 from United Online after being cold called. Placed on credit card and now trying to get this refunded. This is a total scam, avoid at all costs this company. When the paperwork arrives from them it does not match at all with the ‘guaranteed buyer’ stated that there is on the initial phone call you get.

    • debbie says:

      omg we were called after wanting to get rid of our clc points they wanted 1200 pounds we only had 700 on card they phoned back later and said they would take that and we must put the rest in by next week. i can’t believe it we are so worried how do we get our money back i have no idea wheere to turn

      • Hi Debbie,
        Thanks for your message.
        We will be sending you all the information by email.
        Do call your bank and try to cancel the payment if it was recently.
        Kind regards
        Customer Care

  34. Issy says:

    Believe it or not – got my first offer from now online – which surprisingly fell through at the final stage now being dealt with by my credit card company for a refund of my retainer, and then got a second offer from united online – denied being associated with now online despite having the same address mmmmm strange the holding company is also the same

    • Dear Issy,
      Thanks for your comment. Incredible how predictable these people become.
      Maybe they are not counting on the internet and consumers being so much more pro active when it comes to checking out companies that cold call!
      Kind regards
      Customer Care

  35. anthony wagg says:

    we were contacted by united online with an offer on our timeshare in florida. They said thay had a buyer and there were no fees to pay but then wantd £1495 as a “security deposit” to ensure we did not back out of the deal. They insisted that giving them a credit card payment was not a problem as we would be covered by the credit card guarantee in the event of fraud. We declined and they were not happy.

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