We have received a large number of inquiries in the past week about a cold caller by the name ERS Solutions.
A cold caller with apparent “transparent” services for timeshare owners. ERS presents themselves as consultants whose “role” is to establish which timeshare and point owners are eligible for compensation, due to the mis-selling of timeshares.
That might sound plausible, but the fact they are cold calling is already ringing all the alarm bells. How do they know you own or owned a timeshare?
The follow up email assures the consumer that ERS Solutions is working with several legal teams across the UK and in partnership with SRA Regulated Law panels.
As far as we know the SRA code of ethics strictly forbids approaching consumers on cold calls, either directly or indirectly through other companies.
ERS Solutions has a website www.ers.solutions which was registered on the 3rd of October 2021, that is just 2 months ago.
The company has also registered at the Spanish companies’ house in August this year.
They display an address in Tenerife and the UK but there doesn’t seem to be any Spanish telephone number, only one UK number which is for both branches.
On the website the word timeshare is not used, and the services they describe is “Ensuring Contracts are Fit for Purpose” and they would offer help with reviewing agreements, rewording agreements of disputes. But really nothing indicates they “specialize” in timeshare claims or any lawyers are involved.
The website lacks a privacy protection link or Terms and Conditions.
At the UK companies house there is no such company by the name of European Recouperation Solutions but there are companies by the name of ERS Solutions, although none at the address mentioned on the web.
There is no further information so far, but we must insist that it is never a good sign when a company approaches you on a cold call, knows more about you from the start than you about them, and the offer is related to a timeshare and legal services.
So please be extremely careful!
If you have been offered a telephone consultation with ERS Solutions or European Recouperation Solutions, please do let us know.
You can email us at firstname.lastname@example.org