Police warning about cold calls with offers to recover money paid to Monster Travel / Rewards!


This week many consumers who have been dealing in the past with the Monster Travel Group of Companies have received an email from the UK Police about certain cold calls.

As pointed out in this email, many consumers are receiving cold calls, unsolicited calls from companies who are pretending to be doing court claims against Monster Travel / Monster Rewards.

We cannot stress enough that NO COMPANY should have your personal details and details about purchases you made in the past unless you provided these to them!

There are no court clerks handing out this information, judges ordering companies to call victims to give away awarded money, or class actions by companies that are registered as real estates or builders!

For your information, you can read the text of the email from the police below.

Dear all,

We are aware that some people are being contacted in relation to their timeshare and/or their purchase of Monster Credits by UK, Spanish & other international companies offering to obtain compensation on their behalf. This contact is often unsolicited, and the company may be in possession of personal information and details of previous transactions/dealings with timeshare companies or holiday credit schemes. It is possible that in order to obtain this compensation, the company may ask for an upfront fee to cover legal costs.

As a criminal investigation team, we cannot advise you to ignore or decline services from any company. However, please be aware that this method is sometimes used by fraudsters when operating a “Recovery fraud”. There is no reason that these companies should have access to your personal information and your timeshare details unless you have given consent. In the event that you are contacted by a company offering any of the above services, please remain cautious and consider obtaining advice from an agency such as Citizens Advice before proceeding.

Below is a link to the Trading Standards website offering further information of “Recovery Fraud”.



If you received cold calls from any company who claims they can get you all the money back through a court claim, class action, etc. Please let us know.

Obviously, this advice is not only for consumers who dealt with Monster Travel/Rewards, but this is also about other cold calls offering recovery of any money!


Posted in Bogus Holiday Clubs, Canary Islands, Costa del Sol, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , | 4 Comments

Have you been invited (AGAIN) to Tenerife by Sue from customercare@holidayinfo.com?

We published last month the news about the companies Claim your Claim, Refund my Funds, Island Breaks, etc. closing.

This has not only left many people behind who paid thousands of Euros for some cheap accommodation weeks and the “promise of a claim”.

But there are also consumers who already booked flights to go and sit through one of these meetings in the near future.

Still, it looked like they were going to be the lucky ones, as obviously they would now not be cheated out of their money.

We were wrong! When you think something has come to an end, well not always it is like that.

As it seems, from the long list of companies that have closed their doors and run off with the money, it seems there are still employees left who are resisting to the fact they are redundant.

Instead of “packing up and go” they have now come up with what looks like a very strange offer…

In this past month, and ever since the news came out, consumers who visited these offices in the past months and paid, received an email from a woman called SUE.

SUE has no surname and she neither signs with her company name.

All you get is: Sue,  Tel 00 34 922 927532 and Email customercare@holidayinfo.com

The email she sends out states the following:

“RE: telephone conversation.

We have, unfortunately, been advised that the company with whom you signed your original agreement here in Tenerife has in fact ceased trading.

This does mean that the services and benefits provided under this agreement will not be

honoured.  If you have holiday accommodation booked, then you will need to contact our offices as a matter of urgency to see if you are still able to travel.

On a positive note we do have a team of advisers in place to assist you with this current situation.

First and foremost this will enable you to recoup the monies that you have originally paid, answer any questions that you may have, and of course discuss the options available to you moving forward and in respect to future holiday plans. 

Appointments are being offered to clients who would like to travel to Tenerife to resolve this situation and of course we will organise and cover your accommodation cost. You will of course need to pay for your flights however we can help with booking flights if you so wish.”

Yes, you are reading this right. First, you traveled to Tenerife under the fake and false statements of a guaranteed claim and ended up with 4 to 6 cheap accommodation weeks booked, at a cost of close to 10k and INCLUDING the week you supposedly got for free to attend the meeting in the first place.

A promise of a claim that would be done on your behalf by a company that is not mentioned anywhere and with a pay date of 60 days which is IMPOSSIBLE!

And now these people have done a runner and you are invited again, by apparently the same people who were there when you were cheated out of your money but now, they are going to help you?

And again you will get a “free” week which in the end you paid for and more than paid for?


Are they really expecting consumers to fall for statements such as “an advisor will explain how to recoup the money”, “A Spanish administration company is handling the claims” or “you need to visit a Spanish notary” …?

What is this?

If this is a genuine offer, let them explain with ALL DETAILS who they are, where they are based, which company they are working for and who these people are who are going to help, the advisor, the Spanish company, the notary.

SUE without a surname is not an answer or explanation. A domain as holidayinfo.com without a website is not the answer.

Demand full names, registration numbers and proper contact details of all involved!

If Sue or anybody from the companies you dealt with before in Tenerife has contacted you with a similar story, please let us know.



Posted in Bogus Holiday Clubs, Canary Islands, Companies closed down, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , , , , , , , | 2 Comments

Opnieuw een valse advocaat uit Granada, nu heten ze Suarez Aleman!

Deze week stak een nieuwe en frauderende advocaat de kop op onder de naam Suarez Aleman.

Zoals we hebben gezien met andere valse advocaten die ook Nederlandse Timesharing eigenaars hebben gebeld, de naam Suarez Aleman is overgenomen van een echte advocaat.

Maar de contact gegevens, adres en de taal op de website heeft niets te maken met deze echte advocaat.

De heer Andre van de Weerdt van Suarez Aleman uit Granada belt eigenaars van een Timesharing zomaar ineens op.

Het excuus dat hij gebruikt om te verklaren dat hij de persoonlijke gegevens heeft van deze timeshare eigenaar is dat de gegevens uit het Timeshare Register komen.

Klinkklare onzin en uiteraard bestaat dit register totaal niet en zou illegaal zijn gezien de wet van privacybescherming.

Andre, legt uit dat er veel rechtszaken lopen tegen de verschillende resorts waaronder ook het resort waar de consument een lidmaatschap heeft.

De eigenaar van de timesharing kan nog net meedoen aan een lopende aanklacht.

Het duurt niet lang voordat Andre opnieuw terugbelt en verteld dat de rechter meer dan 40.000 euro heeft toegekend aan de consument.

Het enige wat de timeshare eigenaar nu moet doen zijn de gerechtelijke en administratiekosten van een 9,2% over het uitbetalende bedrag.

Dit moet de consument storten op een fiduciair bankrekening waarop ook het resort het geld stort. De rekening staat op de naam van mevrouw Louiza Ochan, de fiduciair ambtenaar.

Die naam hadden we al eerder gehoord!

Om het allemaal geloofwaardig over te laten komen heeft Suarez Aleman een website opgezet in Juli van dit jaar: https://suarezaleman.com

Contact gegevens van Suarez Aleman zijn:

Bovenstaand bedrijf is een oplichterij. Als u het geld stort in de naam van Louiza Ochan zijn we bang dat u dit nooit meer terug gaat zien, dus BETAAL NIET!

Mocht u al zijn benaderd door Andre van de Weerdt of Louiza Ochan van Suarez Aleman, laat het ons dan zo snel mogelijk weten.




Posted in Costa del Sol, Directive, Dutch, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , , , , | Leave a comment

Timeshare Cold Callers October 2019

Dear All,

Attached the latest cold caller report for the month of October 2019.

We counted a total of 45 cold calling companies of which 7 are new companies in this list.

Most of the cold callers are offering claims.

For a complete list of the 45 cold calling companies please click on below link:

Cold Callers October 2019

The 7 new company names added to the report are:

Please note that the calls might be “cold” for you, but these are certainly not random calls when the person on the other end of the line knows perfectly well what you own, where you own and how much you paid for this!

These private and personal details are not open to the public, there are no registers these companies can access and take out names and contact details, it is just not true!

Your personal details are protected by the Data Protection Law, and any cold calling company is not complying with this law to start.

The fact these plausible people on the line have all your details, should not create a sense of “trust”, it should be the complete contrary and alarm bells should be ringing immediately!

If you receive cold calls about your timeshare or holiday ownership, do let us know.


Customer Care

Posted in Bogus Holiday Clubs, Bogus resale companies, Canary Islands, Companies closed down, Costa del Sol, Directive, Fake lawyers Tenerife, Fake Lawyers Tenerife, Flybuy Operator, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , , , , , , , , | 5 Comments

VRC Claims or Viking Real Estates and Consultant, offering claims and relinquishments.

The company Viking Real Estate and Consultant is one of the latest claims/relinquishment companies that have been brought to our attention.

Viking Real Estate and Consultant is based in Tenerife.

The initial contact is made with a lady called Melanie Hill who presents herself as the company consultant.

Melanie explains the consumer about the possibility to claim back the money paid to the timeshare resort and she follows this up with an email including a draft of the agreement the consumer would enter.

The agreement seems to be for what they call “legal consultancy services” where the consultant (Viking Real estates) will provide advice about a relinquishment or claim.

In this agreement, there is no mention of any lawyer or legal company with a full name and registration number.

Although it mentions that this consultancy agreement includes “Filing of Demands” it appears to be strange that the client would not know which lawyer would be representing them.

The agreement is made out in the name of Viking Real Estates and Consultant, which as the name already indicates you would expect to be a registered real estate company, not a legal company. But checking the Spanish Companies House, this company is registered with activity: Food services.

Upon signing this agreement the consumer is expected to pay a 49.45% over the amount that will be claimed.

Contact details from Melanie at Viking Real Estates are her email: melanie@vrcclaims.com

And telephone numbers: +34 922945126 or 0203 0265 738

The strange thing is that the kindly refers to the company website www.vikingrealestaes.es

But this website has not been built yet and the domain was registered at the beginning of September 2019.

If you look at the website www.vrcclaim.com there is more information about the supposed relinquishment and claims services, but again the website has not been finished and a lot of text is missing.


Seen the above it seems rather strange that the company states on their website that they have done already 587 successful claims…

If Viking Real Estates and Consultant or VRC Claims have approached you with their offer for claims and relinquishment services, please do let us know.


Posted in Canary Islands, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , | 1 Comment

Timeshare Termination Team UK offering relinquishment services

Another cold caller has been brought to our attention this week, this one by the name of Timeshare Termination Team UK.

This company is not to be mistaken with a company by the exact same name which has been doing business in the USA for years.

The one that is cold calling mainly UK consumers is Timeshare Termination Team UK with their website  timeshareterminationteam.co.uk

On the website, it is mentioned that Timeshare Termination Team is a trading style of Exit My Timeshare Group.

The website seems to be full of inconsistencies. They claim to have been around since 2014, but the web was registered in June 2019.

So far, they say they have terminated over 500 Timeshare contracts, and recovered over £600,000 in claims for their clients. Which seems an awful lot of money in only 4 months’ time.

In the different sections of the web, it looks like there is a lot of information, but we were unable to find, for example, a Companies House registration number for Timeshare Termination Team or Exit my Timeshare Group.

Contact details from the web are:
Penstraze Business Centre, Penstraze, Truro, Cornwall, TR4 8PN

Email: info@timeshareterminationteam.co.uk
Telephone; 01872 308699

If Timeshare Termination Team UK has contacted you with their offer for relinquishment services, please let us have your feedback.


Posted in Canary Islands, Legal Services, Mediation services, timeshare, Warnings | Tagged , , , , , , , , , , , | 2 Comments

Who received an email or letter from Perez Alonso Abogados y Asesoria?

This is now becoming a Saga.

It all started with the letter from Solutions Group in August, explaining to consumers who dealt with them in the past, that their court case was finally due in court.

Everybody seemed to be part of the same claim, as everybody was included in the court hearing of the 25th of September and they all were going to receive 32.000 Euros.

Independently if consumers replied to the letter, more notifications regarding this matter were received.

A very confusing explanation about awarded money and the taxes due, and the supposed appointed collection agent which was CUC Abogados.

Now we have a new chapter in this Saga.

Consumers who didn’t fall for the letter from CUC Abogados, are now approached again and this time the name is Perez Alonso Abogados y Asesoria.

Yet again there is an explanation about taxes, money awarded anyway, and fees due.

The letter is signed by Mr. David Fernandez Perez.

Mr. Perez asks the consumers for a payment of 1920 Euros which is needed for the lawyers to instigate the enforcement of the judgment for the amount of 32.000 Euros.

As soon as the money is received, the lawyer from Perez Alonso Abogados will file a “motion of conservatoire” so the debtors cannot “obscure” their assets in order to avoid or reduce the chance of having to pay.

It sounds all very official, but it really makes no sense at all!

The consumers have never given their consent for this lawyer to be acting on their behalf, and still, they seem to have been included in a court claim, and what is even more surprising, they got money awarded.

This is a complete lie!

Details from the company Perez Alonso Abogados y Asesoria are:

The website has not been developed and they disguise this by a message on the screen stating you probably have no access code.

If the lawyer’s company Perez Alonso Abogados has approached you already, please do let us know.

Don’t pay the 1920 Euros as we are afraid you won’t see them back!


Posted in Canary Islands, Companies closed down, Fake lawyers Tenerife, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , | 2 Comments

Ridgeway Advisory Consultants, from account holders to cold callers


The name Ridgeway Advisory Consultants has been mentioned over the past years in different inquiries.

In most inquiries, they showed up as the account holders for money that was requested by different companies.

The latest ones being International Clearance and Oficina Judicial Andalucía

But they must have thought this was all too long-winded and too many people in between, so now we have Ridgeway Advisory Consultants cold calling consumers directly.

Different agents contact consumers. One of the agents is Victoria Phillips who on the first call inquires if the consumer has had dealings with a certain company. If the consumer says yes, Victoria explains that Ridgeway is reclaiming lost monies for a group of affected consumers. The consumer can join this group by paying £800.00 to cover Paralegal fees.

After some time a Mathew Carrington rings to tell the consumer they are in a group of 40 other consumers and they should be awarded £20.000, which should be paid to them in several week’s time.

Now they have the final amount the consumer is going to receive, he is expected to pay their 11% fee of £2200 including VAT, minus the £800,00 paid already.

But as always things are not that straight forward as expected. Mathew Carrington calls again after a week and explains to the consumer they can expect a call from the accounts/legal department from  John Wallace to organise finalisation.

But John Wallace has another request for money; this time it is for Spanish Gift Tax £2,500 including VAT.

Please note this is all a fraud. There is no such thing as group claims against holiday companies you can just join by agreeing over the telephone and sending a copy of the utility bill and passport.

Contact details for Ridgway Advisory consultants are:

Email: info@ridgewayadvisoryconsultants.com & rwilliamsridgewayac@mail.uk Telephone 0203 150 2261

Website: http://www.ridgewayadvisoryconsultants.com On the website there is nothing that indicates they are lawyers or anything near to that.

One of the supposed claims is against ILG/DWVC; this company went into liquidation in January 2011. It makes no sense at all to tell people there are claims against this company. There is nothing left! And certainly not payments to consumers of around 20k.

If Ridgeway Advisory Consultants has contacted you with a similar story, please do let us know.



Posted in Bogus Holiday Clubs, Companies closed down, Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , , | Leave a comment

Cold callers Timeshare Expert Assistance, with an extensive experience in claims.

Newby on the cold caller list is Timeshare Expert Assistance. For the moment they seem to be targeting mainly owners from Azure resorts / Golden Sands.

The agent calling from Timeshare Expert Assistance puts a lot of pressure on the owners by stating their resort will soon go into administration and all those who have a timeshare with them will lose their investments.

That sounds stressful!

But, the member is still on time to take action and they can do so with the help of Timeshare Expert Assistance.

The timeshare owner is offered a home visit by one of their “experts” to assess the situation with a view to taking legal action to recover the investments.

Timeshare Expert Assistance is supposedly based in Manchester as they use the telephone number 0161 738 1789.

But their website https://timeshareexpertassistance.com/ does not contain much more information, and as a matter of fact, it does not even mention an address or telephone numbers.

All you get is a Contact form and an email address: info@timeshareexpertassistance.com

The website was registered last month September, so that is not even 1 month they have been around.

No Companies House number, no names of legal companies that would be handling the supposed claims, nothing.

Please be careful whom you invite into your home and to whom you submit personal and private details.

As far as we know, lawyers do not really come to your house to assess a claim.

When receiving cold calls as mentioned above, always do your research, ask questions and get real facts.

If Timeshare Expert Assistance has been on the phone already, please give us your feedback.


Posted in Legal Services, Mediation services, Warnings | Tagged , , , , , , , , | Leave a comment

Don’t transfer any money to the fake procurator Antonio Delagado Raimo!

The fake lawyers from SG Abogados are continuing their scam. Cold calls, promises of claims against resorts or other holiday companies and substantial payouts.

It all starts with a no win no fee claim, something that appeals to most consumers.

Everybody always seems to think, ‘there is nothing to lose’

But there is though a lot to lose when talking to the fake lawyers of Tenerife.

Once the consumer is taken in by the story of the claim and even receives copies of a supposed court ruling with their own name on it, they don’t seem to question any longer why there are requests for money.

SG Abogados has been waiting for this moment and not only receives the consumer the supposed (fake) court documents they also receive a document from the procurator office: Antonio Delagado Raimo Procuradores for the payment of the fees.

Fees that with enabling the procurator Mr. Delagado Raimo to transfer the awarded amount to the consumer.

Please note that there is no procurator in Spain by the name of Antonio Delagado Raimo!

The address mentioned is also false: Calle Pilar, Edificio Mareta, CGPE, 443, 28001 Santa Cruz, Tenerife.

If you are at the stage where you received the payment details for Antonio Delagado Raimo Procuradores, please DO NOT PAY!

This is a scam and it will be difficult to ever see your money back once you paid this.

If you have been talking to SG Abogados or Antonio Delagado Raimo, please let us know.


Posted in Canary Islands, Fake lawyers Tenerife, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , | Leave a comment

LATEST NEWS! Offices closed from Claim your Claim / Refund my Funds & Island Break set up!

The news has reached us that the offices based in Adeje, Tenerife have been closed!

These offices were the sales deck for a range of company names such as:

Market my Timeshare, Slonce Marketing & Merchandising, Slonce Travel, Orange Sun Travel, Island breaks, Claim your Claim, Refund my Funds and supposed “independent” claims advisors.

At these decks consumers were sold so-called accommodation packages from the companies:

‘Rumors’ are that the offices have been closed after several responsible from the company took a runner with the money.

We have received several inquiries today from consumers trying to contact the offices as they recently “purchased” the dubious accommodation package and are waiting for their claim to be submitted. Only to find out that nobody is answering the phone or emails.

If you are a victim of one of the above-mentioned companies PLEASE CONTACT US if you haven’t done this in the past.

If you have a booking for a future date, to “enjoy” a free week while you attend their meeting, we would suggest you contact us as well and start looking for alternative accommodation.

In any case, you should also read what the meetings were about, in order to see what you are missing out on. The link to this article with the testimonial from consumers who attended this meeting is: https://wp.me/p1kmoi-3kQ

People who paid one of the mentioned companies or any other one connected to the mentioned “appointment makers”, please contact us so we can explain to you if there is a possibility to claim a refund or what action to take.


Posted in Bogus Holiday Clubs, Canary Islands, fraud, Legal Services, Mediation services, Tenerife | Tagged , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Attention! La fausse société de revente Bonobo Invest demande des frais dès le départ!

Une société de revente douteuse du nom de Bonobo Invest a été portée à notre attention.

Bonobo Invest contacte les propriétaires de multipropriété et leur propose de vendre leurs semaines.

Cette société est enregistrée à Santa Cruz de Tenerife, dans les îles Canaries.

Le propriétaire de multipropriété se voit proposer un prix substantiel pour son semaine, supérieur à 20 000 euros.

Après la signature du contrat de vente, la vente ne se déroule pas vraiment.

Tout d’abord, le consommateur est invité à payer à Du Diligence des dépenses d’environ 1000€ et un autre montant de 750 € pour le certificat de transfert.

Après avoir payé ces frais, le propriétaire de multipropriété en temps partagé est informé qu’il recevra l’argent en temps voulu et une copie de l’ordre de transfert lui est présentée. L’argent sera envoyé par courrier et il faudra environ 2 à 3 jours pour que le virement aboutisse au compte.

Mais encore une fois, l’argent n’arrive pas. Cette fois, car une autre taxe en suspens doit être payée en premier. Le propriétaire de multipropriété doit payer une taxe Plus Valia sur la vente de 2500€

Après ce second paiement, la communication est interrompue.

La personne appelant de Bonobo Invest, n’est plus joignable par téléphone et il ne répond pas à ses courriels.

Les lettres recommandées à l’adresse de Bonobo Invest sont renvoyées avec l’indication “Adresse erronée”.

Les coordonnées de Bonobo Invest sont:

Email: bonoboinvestsl@gmail.com

Veuillez noter qu’il est illégal de demander des frais initiaux pour une revente en multipropriété.

Les propriétaires de multipropriété en temps partagé ne devraient jamais faire confiance à une entreprise qui appelle à l’improviste et propose une revente, prétendant que ses clients attendent d’acheter.

Si Bonobo Invest ou vous ont également contactés au sujet d’une revente de votre abonnement en multipropriété, veuillez nous en informer!



Posted in Bogus resale companies, Canary Islands, Directive, French, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , | Leave a comment

Warning! Fake resale company Bonobo Invest asking for fees upfront!

A dubious resale company by the name of Bonobo Invest has been brought to our attention.

Bonobo Invest contacts Timeshare owners and offers to sell their membership.

This company is registered in Santa Cruz de Tenerife in the Canary Islands.

The timeshare owner is offered a substantial price for their membership, over 20.000 Euros.

After signing the sales agreement, the sale does not really go through.

First, the consumer is asked to pay Due Diligence expenses of around 1000€ and another amount of 750€ for the transfer certificate.

After paying these fees, the timeshare owner is told he will receive the money in due course and he is presented with a copy of the transfer order. The money will be sent by courier and it will take around 2 to 3 days for the transfer to enter the account

But again the money does not arrive. This time because another outstanding fee needs to be paid first. The timeshare owner has to pay a Plus Valia fee on the sale of 2500€

After this second payment, the communication stops.

The person calling from Bonobo Invest, is no longer reachable by phone and he does not reply to his emails.

Registered letters to the address of  Bonobo Invest are returned with the indication “Wrong address”.

Contact details for Bonobo Invest are:

Email: bonoboinvestsl@gmail.com

Please note that it is ILLEGAL to request fees upfront for a timeshare resale.

Timeshare owners should never trust a company that calls out of the blue and offers a resale, pretending they have clients waiting to buy.

If Bonobo Invest contacted you as well about a resale of your timeshare membership, please let us know!



Posted in Bogus resale companies, Canary Islands, Directive, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , | Leave a comment

The strange letter from Canti Abogados

We have received several inquiries now from consumers who received a letter from a company called Canti Abogados.

Canti Abogados explains to the consumers that they are doing claims against resorts, and the consumer can join these claims.

There will be substantial compensation payouts, but the consumer has to decide quickly as the registration closes quickly.

There isn’t much further information in this letter but it seems strange that the signatory on the letter is from somebody called Amanda Howard on behalf of Ayuda Legal Abogados Madrid

This Ayuda Legal Abogados Madrid is another fake cold caller about whom we placed a warning on the blog as well.

It isn’t clear if the signature is a mistake and “Amanda Howard” forgot to change the company name, or if the two (bogus) companies pretend to be working together.

Both companies are actually using names of real companies, but the contact details do not coincide, so they are certainly NOT the real company!

Other details mentioned in the letter are a telephone number: (0034) 910 91 46 47 and an email address; cantiabogados@email.com

If this letter has been sent to you as well, please let us know, as we would like to investigate further.




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Have you been speaking to Crown Solutions about a claim against your resort?

The company Crown Solutions has been brought to our attention recently, but it seems they have been around for some time already. Or at least the person pretending to be calling from this company.

Over the past months, this agent from Crown Solutions SL has been contacting timeshare owners with the story of an upcoming court claim against their resort, which they could join.

Initially, the agent isn’t asking for any money, just the agreement of the consumer to join this claim where they could receive a lot of money in compensation.

But after several calls telling the consumers that things were progressing Crown Solutions is now calling again, and guess what? The case had concluded and a large sum of money has been awarded to each claimant.

The consumer is expected to receive an equivalent to £20,000!

The only hold up for transferring this money was the Spanish tax authorities, as they were waiting for them to give the green light to do these money transfers.

The consumer can choose between the payment by cheque or a bank transfer.

Although the Spanish tax agency seems to be ok with the transfer of money, the consumer is then informed that 10% of the award would need to go to the Tax Agent who had processed the tax situation. This is because the consumer is not a Spanish citizen and does not hold an NIE number, which is the Spanish Tax ID number.

Taking the 10% out of the awarded money does not seem to be an option.

As mentioned, this story seems to have been going for months, but the surprising detail is that this dubious company has now recently registered a website.


This website from Crown Solutions was only registered on the 25th of September with registration for 1 year.

Maybe they don’t think they will be around any longer…

Their name includes the letters SL that in the UK is equivalent to Ltd. But we have been unable to find a company by this name registered on the Spanish companies house.

The website lacks the company registration number and there is no legal privacy statement, cookies policy, etc

They display two addresses on their website, one in Spain which seems to be wrong and one in the UK which is an office building although their name does not seem to be mentioned as occupying any of the offices.

There is only one telephone number, a UK number: 020 39180774 and an email: info@crownsolutions.com

If you have been speaking to an agent from Crown Solutions and are awaiting your awarded money, please do let us know.


Posted in Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , , | 3 Comments

Timeshare Cold Callers September 2019

Dear Consumer,

The updated Cold Caller list for September 2019 is ready.

Please click on the following link for a complete list:

Cold Callers September 2019

This past month we counted 51 cold calling companies and there are 10 new companies among them.

The names of the 10 new companies are:

Sad enough it seems that the fake lawyer set up from Tenerife is continuing their fraudulent practices, and has started again with all kinds of fake websites, fake lawyers, procurators, notaries, etc.

Please never believe a cold caller that tells you there is a court claim you can join!

If you receive a call you did not expect, for as much as the caller knows about you and your dealings with dubious companies in the past, or what kind of timeshare membership you have, do NOT trust them!

Your details are not open to the public, they are not on a register everybody can access and any court or judge will not give them out.

Protect yourself against cold callers, ask questions, investigate, do research and ask us!

Have a wonderful month of October!

Customer Care

Posted in Bogus resale companies, Canary Islands, Companies closed down, Costa del Sol, Directive, Fake lawyers Tenerife, Fake Lawyers Tenerife, Flybuy Operator, fraud, Legal Services, Mediation services, Tenerife, Tips & Advice, Warnings | Tagged , , , , , , , , , , , , , , , , , , , , | 7 Comments

International Clearance and your embargoed money

A new cold caller has been spotted by the name of International Clearance.

The agent Steven Packwood of International Clearance, stating he is based at Canary Wharf in London, advises consumers they are about to receive a large sum of money.

This money is the result from a successful group court case in the Spanish courts instigated by WTC, and which has now been sent into the UK for clearance out to the consumer.

For some reason the money has been blocked and in order to find out the reason why, the consumer is asked to call a Spanish lawyer called Rebecca Carlos on 0034 604 342 033

For sure Rebecca Carlos will know how to unblock the money.

Rebecca explains that an embargo is placed, as the consumer needs to pay a 10% tax over the awarded amount first.

This money needs to be paid by bank transfer into the UK bank account of a company called Ridgway Advisory Consultants.

Strange enough the same Ridgeway Advisory Consultants were the account holders for a similar transaction proposed by another bogus company called the Juzgado de Primera Instancia (First Instance Court) and about whom we placed a warning on our blog recently.

Telephone numbers used by Steven Packwood from International Clearance are 0203 6037660

And Rebecca Carlos the lawyer in Spain not only uses a Spanish mobile 0034604342033 but also a UK number 07906709956

Please note that in Spain there are no group court claims and if at all you would be included in a court claim you would have known before the hearing takes place and you would have appointed a lawyer to represent you.

Companies such as WTC Admin cannot be considered legal representatives, and as a matter of fact, they have gone into liquidation.

Not only is a cold caller untrustworthy, it is not normal they would know about your dealings with other bogus companies in the past and have details such as how much you paid these companies.

If you received a call from Steven Packwood from International Clearance, or maybe you spoke to any other similar company and was requested a payment into the account of Ridgeway Advisory Consultants, please do let us know.


Posted in Companies closed down, Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , | 1 Comment

WARNING! Fake notary Maria Mesa from Tenerife!

More names to add to the endless list of names used in the Fake Lawyer’s set up in Tenerife.

Maria Mesa or Maria Hernandez Mesa is the name given to the supposed notary handling the documentation for those consumers who lost their cheque in the post.

After paying the procurator fees consumers are told they will receive a cheque in the post.

They even receive a copy of this cheque; signed and stamped to make it all look real.

But the cheque is lost in the post…

This is the second part of this very elaborated scam, and now the consumer is placed in hands of even more (fake) lawyers, procurators and notaries.

Maria Mesa, the supposed notary handling this robbery, explains to the consumer about the complicated process to recover the money from the stolen cheque, and the costs involved.

Yet again a procurator is looking for a fee, this time it is Svetlana Ruben Skirah.

Please note that these people are all fake, there are no claims, there are no cheques and the money isn’t lost in the post as there was no money at all!!

The notary Maria Mesa does not have a website.

All she has is an email address maria-mesa@post.com, a telephone number 0034 922986701 and a fake office address, 4 Calle el Pilar, 38002 Santa Cruz de Tenerife.

PLEASE do NOT pay these fraudsters. You won’t see your money back!

Maria Mesa does not exists, and Vetlana Ruben Skirah does exist but she is not a procurator, she is part of this scam and is providing her bank account to receive the money they are requesting from their victims!

If you have been dealing with any of the people mentioned above, or are speaking to a lawyers company such as Legalizalos, Legal Izalos, Izalos Legal, etc, be aware you are talking to fraudsters!


Posted in Canary Islands, Fake lawyers Tenerife, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , , , , | Leave a comment

ATTENTION FRAUDSTERS! Olga Gema Kaya, bogus procurator for Legalizalos


The fake lawyer’s company Legalizalos is continuing their calls and they’re offering their fake and fraudulent services.

Consumers, who are falling for this scam, are going from a No win No fee legal service to paying fees over and over again without receiving anything back in return.

One of the fees to be paid is the procurator fee before the consumer will receive a substantial amount awarded through the courts.

One of the procurators is Mrs. Olga Gema Kaya.

To make it all appear even more genuine, they have gone through the trouble of setting up a website: https://procuradores-kaya.com

This web lacks all kind information, there is no company registration, no telephone number and the address turns out to be fake: Calle Nortalda 9, Edificio Folleros, Planta 6, Oficina 623, 38001, Santa Cruz, Tenerife

We suppose that only the email address procuradores-kaya@europe.com is correct in case a consumer tries to do research and goes through this web to ask questions.

The email will lead straight back to the fraudsters obviously!

The reality is that this woman, Olga Gema Kaya is purely used for her bank account, which she provides for the payment of these fake procurator fees.


If you have been in contact with Legalizalos, Legal Izalos or whatever lawyers company that cold-called you from Tenerife and told you about an upcoming claim you could join, please let us know.

Genuine legal companies do NOT cold call!



Posted in Canary Islands, Fake lawyers Tenerife, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , , | 1 Comment