Claim Support Line, the cold calling brokers offering legal services.

A new company by the name of Claim Support Line have started their call campaign since the beginning of June.

The agent from Claim Support Line presents the company as “brokers” who will find the appropriate lawyer for the consumer.

There is no explanation on where they obtained your personal and private information, with view on the GDPR Regulations.

The company Claim Support Line has a website which was registered on the 9th of February this year. So they only have been around for about 6 months.

The domain name has been purchased for 1 year only, which seems to be strange as well for a company as normally they would take a domain for at least 3 to 5 years.

The actual website lacks all kind of information, and most important it lacks company information such as Companies House registration number which they are obligated to display. We searched at Companies House and were unable to find them registered.

Their address at 450 Brook Drive Green Park, Reading, RG2 6UU seems to be a virtual address.

Contact details are their telephone number 01183914996 or a contact form on the web, where there is no privacy statement.

There is no email address.

We cannot insist enough that cold calling is not a good sign, as this means the company doing these calls is in breach of the law, the data protection law.

Personal details, and membership details are not open to just anybody who wants to promote their business or refer you to a third party.

UK Solicitors registered with the SRA are not supposed to take on clients through cold calls, or use third party companies that cold call either.

If Claim Support Line has contacted you already from 0118 391 4996 we would like to hear from you.



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Did you receive a call from Timeshare Advice Help Line?

Latest cold caller is Timeshare Advice Help Line or Timeshare Advice Line.

The agent from Timeshare Advice Help Line contacts the timeshare owners about helping them to get out of my Timeshare agreements.

The cold calling agent claims they are an independent company and work on a no win no fee agreement.

All they need to do to get the consumers case assessed is passing their details on to a Solicitor who then assesses if they have claim.

On their website they mention that in the event they believe the consumer has a genuine claim for compensation, they will be referred to a UK based lawyer who is registered with the SRA.

But the SRA Code of Conduct 2011 states: “O (8.3) You do not make unsolicited approaches in person or by telephone to members of the public in order to publicise your firm or in-house practice or another business.”

So we are not sure how they combine this cold calling approach with the legal services of a SRA registered lawyer.

Telephone number from Timeshare Advice Help Line is 0800 060 8729 and 0114 463 0002 

The company Timeshare Advice Line is registered at the UK Companies House and their so-called Nature of Business is 82200 – Activities of call centres

Looking at the testimonials on their web, there only seem to be happy clients about their disposal service and nothing about claims or legal services.

Please always be cautious with companies calling out of the blue and offering legal services.

If Timeshare Advice Help Line has contacted you already, please do give us your feedback.



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ABC Solicitors, cold calling (fake) lawyers from London.

A new dubious company has been brought to our attention called ABC Solicitors.

This company contacts timeshare owners out of the blue and notify them that there has been a “group claim” in the Malaga Supreme Court.

The strangest part of the story is that this claim was also on behalf of the consumer who apparently had no idea they were included.

So now ABC Solicitors is informing the consumer that an overseas payment has been issued from the Malaga Courthouse to the consumer.

How amazing is that?

The person contacting the consumer from ABC Solicitors is called Sarah Bean and she sends the consumer an informative email about this Group Claim from an email address

This looks more like a personal Gmail account than a professional account from a legal company!

As per the header of the letter attached to the email, ABC Solicitors is based in London but on the said address no company by this name has been found.

They also mention a website and an email

There is no website created though and the domain name was only purchased at the beginning of July 2019 for 1 year. So looks like they are not planning to keep the website for a long time…

In this same letter, they also mention all the court claims done by different companies on behalf of consumers against their resorts.

There is not really any indication this has anything to do with the group claim ABC Solicitors is handling, but probably it looked good in the eyes of these fake solicitors.

Contact number for ABC Solicitors is 0208 638 8258

Susan Marshall the admin of ABC Solicitors signs the letter.

Consumers are informed that a lawyer will soon be in contact with them about the transfer of the money.

Please note that there are no group claims in Spain where consumers are included without even knowing this.

Money doesn’t get awarded to people out of the blue and Courthouses do not use the services of lawyers companies that are not registered at the company’s house and use Gmail accounts.

Always go by the golden rule of “if it sounds too good to be true….”

If Sarah Bean from ABC Solicitors has been on the phone already, please do let us know.


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Timeshare ‘con artist’ sentenced to pay back victims!

Good news needs to be shared, so that is why we are pleased to have woken up today with the following articles in the newspapers:

Timeshare con artist Francis ‘Frank’ Madden in court and Timeshare conman must pay victims

Frank Madden is not unknown to this blog as we already posted a couple of years ago articles about this man.

One of these blogs referred to the company ITRA who hired his services for some time, selling their ” services” 

And another article in May 2018 when he was convicted to jail: Timeshare fraudster jailed for more than 3 years by Bournemouth Court. 

Frank Madden, was sentenced in May last year to 40 months in prison after admitting three counts of fraudulent trading and one of breaching a suspended sentence.

A subsequent Proceeds of Crime Act investigation into his financial affairs identified he had made £135,000 from the businesses.

At a hearing, Judge Stephen Climie ordered Madden to hand over £20,000 of available assets within the next three months, including £10,534 to be returned to 16 victims who assisted in the prosecution.

The judge also banned Madden from taking part in or owning any timeshare related business for a period of 10 years. He is currently disqualified as a company director.

Peter Haikin, regulatory services manager for Trading Standards, said: “These cases are extremely difficult to process but in addition to successfully prosecuting Mr Madden in 2018, BCP Council Trading Standards have now succeeded in getting him banned from being legally involved in the operation of any timeshare or holiday club related business for the next 10 years.

“We hope that this will put an end to any potential of Mr Madden’s fraudulent timeshare businesses operating again in the area.”

You can read the full articles on the following links:


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Ringleader of timeshare scam gang ordered to pay back £85k

In February 2018, we posted an article about the jail sentence from the Stafford Crown Court against a gang of Timeshare fraudsters.

“It was a calculated and cynical fraud and was carefully planned to ensnare the victims without them becoming suspicious,” said Judge Gosling

You can read this article still on the following link:

All about the Stafford Crown Court Sentence

The news has now reached the newspapers that Ringleader of this timeshare scam gang which conned over 400 victims, has been ordered to pay back £85k

Brian Carr is behind bars for being the ringleader of the gang, but will have to pay back over £80,000 under Proceeds of Crime proceedings

Brian Carr, 31, is estimated to have made £829,319 from his scam.

The fraudster shamefully targeted the elderly and those in poor health.

To facilitate the frauds, the group set up more than 10 limited companies (both in the UK and abroad), with offices in the West Midlands, staff, bank accounts, and the means to process card payments.

The total value of the funds fraudulently obtained by the group is more than £875,000, made up of payments from around 470 victims.

All outstanding benefit from criminal conduct is a lifetime debt owed until such time as it is fully repaid.


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Direct Claims, another cold caller for recovery of the money paid to Eze Group

The latest cold caller that has been added to our lists is Direct Claims.

The agent, Julie Golden, contacts the consumer out of the blue with all the details of the consumers’ Eze group account on file already.

Julie Golden explains she works for Direct Claims, a company that can help with the recovery of the money paid to Eze group.

They claim that the consumer is entitled to a refund from Eze Group (Regency Shores) who has been convicted of fraud.

Once the consumer has shown their interest in this matter, Mr. Harris from Direct Claims contacts the consumer later the same day with more details.

In that call,  it also becomes clear that Direct Claims is not going to offer their services for free and as a matter of fact they request an upfront fee of £795 for their services.

The company email is and their telephone number 0207 183 6533

Supposedly they are based in London.

No further company details were given and we have been unable to find a company by the name of Direct Claims.

The email address is once more an email set up on a free server, available to anybody. They don’t seem to have a website.

This is yet again a company contacting consumers on cold calls with great stories of recovering the money from Eze Group.

Please do not trust cold callers and certainly be very cautious when they already seem to have all your details including what you paid to Eze etc.

If Direct Claims has been on the phone to you already, please do let us know.


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