Mindtimeshare Activity Report and Cold Callers for the year 2017

The Mindtimeshare Customer Care Department has kept up their daily activity in the year 2017 compared to 2016.

The amount of visitors of the blog is slightly less but still shows a total of 83.000 visitors throughout the year with 256.000 page views. The blog has over 2000 active followers.

124 blog articles were posted on the blog.

One of our most popular publications is the monthly Cold Caller List. A publication of company names, provided to us throughout the month by consumers who have been cold called, and who kindly outline to us the nature of the call, the company details, and the offers made.

For a complete report of all the cold callers of the year 2017 please click on the link: Mindtimeshare Cold Callers Year 2017

The total amount of companies on the list is 267.

From the 267 companies, 170 company names were added in the year 2017; the other 97 companies were already active before the year started.

It should be taken into account that often behind a cold caller there are other companies who are the ones taking the money from the consumer, named in the agreements the consumer sign, etc. They are not the “cold callers” but obviously they should be considered as part of the dubious set up.

The nature of business of the cold callers can be divided by the following activities:

Once again it is the Claims companies and Mediation Companies that are in the lead. Many of them offering claims that actually never take place at all.

Where the consumer is offered a no win no fee claim, most of the times it actually entails a large fee to relinquish the timeshare or even the purchase of another product. These no win no fee claims are usually the enticer, the promise of large sums to be returned, but then it turns out it is a claim under the Credit consumer Act 1974.

We thank all consumers who throughout the year have taken the time to inform us about all the cold calls received, and send us the relevant information about these companies.

Customer Care


Posted in Bogus Holiday Clubs, Bogus resale companies, Canary Islands, Companies closed down, Costa del Sol, Directive, Flybuy Operator, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , | Leave a comment

Who got the cold call from Centaurus Mediations?

New Year, new names. Cold caller Centaurus Mediations was brought to our attention last week.

This company is approaching Timeshare consumers with offers to claim against their resort.

Centaurus Mediations invites consumers to attend a meeting in Tenerife to discuss the claim, and all the consumer needs to do is pay for flights, as the company will cover the hotel costs.

In their follow up email they actually mention relinquishments of timeshares as the “main priority” of the consumers who visit their offices.

In the initial (cold) call from Centaurus Mediations the consumer is assured they have an 80% success rate in their claims.

On their website http://www.centaurusmediations.com offers an overview of their 2017 figures which show over 300 mediations and 97 successful claims.

All very impressive numbers if it wasn’t for the fact the company was only registered 2 months ago on the 30th of October 2017 and a week later they registered the website.

The company is registered as a company with Real Estate activity, and there is no mention on their web who the actual legal professionals are who would do the claims.

Contact details of Centaurus Mediations are:

Address: 237/3 Royal Palm, Calle Santa Rosa 1, Arona, Tenerife, Canarias

Telephone: +34922927643

Email: info@centaurusmediations.com

As with all cold callers, we always recommend caution when taking up offers from companies calling just out of the blue and who seem to know a lot more about you than you about them!

If you already received the telephone call from Centaurus Mediations 0034 922 927643 and was invited to Tenerife, please let us have your feedback.

You can write to us through the CONTACT US form or place a comment on this blog.

Posted in Canary Islands, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , | 2 Comments

Timeshare Cold Callers December 2017

Dear All,

First of all, Happy New Year to all our followers and readers of our blog!

We have prepared the last cold caller list of 2017, the one that corresponds to the month of December 2017.

In spite of all the holidays, the month of December still gave is 49 active cold calling companies of which 11 company names are new ones.

For a complete list of the 49 cold calling companies please click on the PDF:

Cold Callers December 2017

What we have seen happening more and more over the past months is that cold callers are starting to use names of real and genuine companies. In reality they don’t have anything to do with the real company. But if the consumer tries to do some research they find a registered company and may think all is in order.

PLEASE NOTE that this is not always the case, so apart from just checking if a company is registered, you should also compare the contact details!

In case of doubt, contact us and we can do the research for you.

The 11 new companies added to the list in December are:

  • Accor Maroc
  • Advice Law Firm Maroc
  • Britanica Consumer Consultancy (FAKE)
  • CCSL Paralegals & Client Contract Services
  • Centaurus Mediations
  • Collins Harper
  • Cooper Burgess International
  • JD Hicks
  • JW Hinks (FAKE)
  • Language Service and Solutions (LSS)
  • Ministry of Justice

If you are approached on a cold call with whatever service or offer related to your holiday ownership or frauds you suffered in the past, please let us know.

Although you may not fall for the scam, your information will be important for us and for all the other consumers that are approached by the same companies and think it is a genuine offer.

Together we can continue the fight against all these dubious companies!

Customer Care

Posted in Bogus Holiday Clubs, Bogus resale companies, Canary Islands, Companies closed down, Costa del Sol, Flybuy Operator, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , , , | 2 Comments

The returning dubious cold calls from Collaborative Returns

Sometimes we get an inquiry about a cold calling company, but then we don’t receive any other inquiries and we leave the company for what it is. They enter that month on the cold caller list, but afterwards they seem to “vanish”.

Every now and then, you do get companies mentioned, who’s cold calls seem to happen with gaps of several months of in-activity.

Collaborative Returns is one of those companies. Mentioned for the first time around 2 years ago, and all of the sudden again in the spotlight this week.

Collaborative Returns are cold callers, and the person calling on their behalf, seems to know all about previous scams the consumer has suffered.

The agent from Collaborative Returns states they can check on the companies who scammed the consumer, and if the police have closed down these companies, they can claim back the money, which the consumer lost.

Collaborative Returns works on a ‘No win No fee’ basis, and they only charge a 10% over the claimed money when paid out.

But the story is of course not as straightforward as it sounds….

Once the consumer has submitted copies of all payment receipts and agreed for Collaborative Returns to claim this back, an “un-expected” charge comes up.

Collaborative Returns states to the consumer that they have settled the case.

The sum they say to have reclaimed through the courts in Spain is equivalent to over £50,000 but before the consumer can receive the money he will have to pay taxes in Spain which amount to over £8,000.

Collaborative returns explains that once the consumer pays this tax, he will receive a certificate that allows him to reclaim the tax as a non resident of Spain and the money will be credited to my bank.

And that brings us back to yet again a cold caller, who knows far too much about the scams the consumer suffered, and is asking for money upfront that makes no sense, no documented evidence…nothing.

So far Collaborative Returns has used the telephone numbers (+34) 04604376446 which is a Spanish mobile and UK number 01604 300032

Email assistance@europeanassistgroup.com and admin@collaborativereturns.com

This company is NOT registered at any companies’ house, not in Spain nor UK.

If you received a call from Collaborative Returns please do let us know.

You can reach us through the CONTACT US form or place a comment on this blog.

Posted in Costa del Sol, Legal Services, Mediation services, Warnings | Tagged , , , , , , , | Leave a comment

Britanica Consumer Consultancy, another company with money waiting to be paid out…

Incredible how much money there must be blocked in spanish bank accounts to be paid out to consumers, if we believe all the strange cold calls received over the years.

We now have a new company Britanica Consumer Consultancy, who yet again, without any previous knowledge of the consumer, has been claiming through the courts and managed to get money awarded.

Britanica Consumer Consultancy with an address at 130, Old Street London, EC1V 9BD cold call the consumer and tell them over the phone that they have £65,000 waiting for them from Spain.

Although they say the money has been awarded already, so we assume the “judge” ruled in favour of the consumer after going through the case…BCC says the payment of the awarded money can only be done after all the paperwork is duly translated.

There is though a translation fee of £2,500 as there are about 55 pages to be translated.

But who would not pay £2,500 if it is to get £65,000 back?

On top of this, Britanica Consumer Consultancy explains to the consumer that they need the money urgently so that the translator can get to work and he will get my money before Christmas.

Britanica Consumer Consultancy telephone number is 0207 100 9649 and their email is britanicaccltd@outlook.com

Please note that there is no such thing as court cases done on behalf of consumers without the consumer knowing and without the consumer providing the official paperwork to appoint a legal representative who can act on his behalf.

Translating paperwork is done PRIOR to the case, not afterwards.

A court ruling from a Spanish court is obviously in Spanish, but it is up to the legal representative of the client and the client himself if they want to have it all translated and by whom.

If Britanica Consumer Consultancy has approached you from 02071009649 with an urgent payment request for translations…please don’t pay them a penny and do let us know.

You can write to us through the CONTACT US form or place a comment on the blog.

Posted in Legal Services, Mediation services, Warnings | Tagged , , , , , | Leave a comment

Have you received a (cold) call from Cooper Burgess International?

A new cold calling Claims Company has been added to our list this month, by the name of Cooper Burgess International – CBI.

Cooper Burgess International – CBI has started recently, although on their website they have several “case studies” already.

The website https://www.cooperburgessint.com was registered at the end of November 2017, so just a couple of weeks old at time of writing this article.

Their contact details are:

Address: Clifton House, Fitzwilliam Street Lower, Dublin, Ireland

Telephone: 03333 444 053 and email address info@cooperburgessint.com

We have been unable to find a company registered at the Companies house by the name of Cooper Burgess International and neither is their company registration mentioned on their web.

Their claims are on a No Win No Fee basis, as per their website.

If you received a call from Cooper Burgess International – CBI about a Timeshare claim, please do let us have your feedback.

You can reach us through the CONTACT US form or by placing a comment on the web.

Posted in Legal Services, Mediation services, Warnings | Tagged , , , , , , , , | Leave a comment

Have you heard from Mr. Barras from Language Services and Solutions?

This cold caller by the name of Language Services and SolutionsLSS seems to be new, although the name of Barras has been mentioned several times before with other dubious calls.

But this time Mr. Barras seems to be targeting consumers who have a Bond from the company Inversion Cashback Services – ICS

Those who know this bond, also know that nobody got paid out and they are actually not at the address they gave for their offices, 115 Fairways Village, 38620 Golf del Sur, Santa Cruz de Tenerife as this is actually a Café!

Mr Barras explains to the consumer that his company, Language Services and Solutions (LSS), are acting as a UK intermediary language service for ADMINISTRATION WACHOVIA ESP.

A letter supplied by Mr Barras, from this Spanish company, states that Wachovia Madrid has taken over the administration of ICS, and the company no longer has control of it’s assets.  The letter states that they have the assistance of a legal translator in the UK and to contact them to re-register our certificate to begin the process of claiming.

Mr Barras supposedly has checked with the Spanish Tax authority regarding tax paid by the marketer on the original transaction. It looks like this tax is still outstanding and it is up to the consumer now to pay the tax at 10% either to LSS or to the LSS solicitor.

In that way the consumer will be paid out finally the money of the ICS Bond.

William Barras also explains that his company LSS does not handle the money directly, but their company solicitor would have to handle the money transfer.

Mr Samuel Horner the solicitor will ring the consumer and kindly explain how they can pay the taxes.

Indeed Samuel Horner rings the consumer and provides a bank account in his own name where the consumer can pay.

Account details Halifax, S. Horner, sort: 11-11-66, acc:  004-392-58

Please note that there is no such company called Language Service and Solutions or LSS and neither is there a company that has “taken over” from ICS and is paying out the bonds!

Contact Telephone numbers for William Barras, as LSS are 07804207673 and 07541052605

His email address is william.barras@hotmail.com

If William Barras or anybody pretending to be working for a company called Language ServiceS and Solutions or LSS has contacted you, please do let us know.

You can reach us through the CONTACT US form or place a comment on this blog.



Posted in Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , , | 1 Comment