A cold caller has been detected by the name of European Complaints.
European Complaints pretends to be a claims company who cold calls Timeshare consumers and offers them claims against their Holiday Company. Of course the agent calling already knows about the dealings of the consumer in the past.
They act really quickly, because after just one call with the “Claims Department” everything is set in motion and a couple of days later the consumer is informed that the claim has been registered at the court in Arona (Tenerife)n and everything.
And all that without any official authorization of the consumer to act on his behalf, no paperwork and not even copies of ID or anything.
That is what we call a quick service!
The consumer is sent an official confirmation and a registration number of the actual court claim.
Strange thing is that in the same confirmation they confirm the claim has been registered but then they say the consumer needs to call the offices in Tenerife to authorize them to pursue the case. Would that not be done prior to registering a claim?
Contact details for European Complaints are Telephone 0034 603 328 892 (Spanish Mobile), Fax 0034 922 750 247 and email europeancomplaints@lawyer.com
No website no nothing. A logo from a lawyer’s guild but without the registration number of the lawyer and his details, there is not much to search for.
Research has shown that there is no such company in Spain or Canary Islands by the name of European Complaints.
Neither is it possible to register claims at a court in the name of somebody without a written consent, duly signed and stamped at a notary.
We therefore insist to all consumers who are called by European Complaints to be cautious and certainly not to hand over any personal details or money!
If you have been speaking to European Complaints then we would like to hear from you. Email us at customercare@mindtimeshare.com or place a comment on this blog.
Mindtimeshare 
une personne nommée “Monsieur Alexandre” venant de Tenerife nous a contacté l’an dernier pour nous dire qu’ils pouvaient nous vendre notre semaine que nous possédions à Marbella. Cette société s’appelle ORGANICA Protection S.L”basée a Av.Quinto centenario 13 BP 131 à PUERTO SANTIAGO (téléphone 0034922977010) tout du moins c’est ce qui est marqué sur les documents qu’ils m’ont envoyé. Je voulais savoir si ceux là étaient aussi des “arna******” Il faut avancer une certaine somme d’argent pour soit disant les frais de notaire. Mais autant que je sache la multipropriété n’est jamais passée entre les mains d’un notaire. Veuillez m’éclairer j’en serais ravie. Merci
Hi, got lots of email after I went along with the cold call, some containing official looking documents from the Spanish tax office for 20% tax. Was then called again and told that because I had my timeshare before 2012 they could ask for the tax to be reduced to 18% very generous of them lo and behold new tax statement showing 18% tax due. Still waiting for any further contact
Been contacted by this so called company initialy by Mr Leeman when they were told I did not have up front funds to pay the tax on€3961 compensation that tax being€831.81 it was suggested Imight take a short term loan and pay it off when compensation came through.Their fee for services would be 20%of compensation
Hi Alberto thanks for getting back to me regarding this, I have reported it to Trading Standards in Adeje who are looking into it but are not hopeful of any successful outcome, regarding section 75 claims these charlatans are getting very smart, they take a payment made to the Flamingo Club but give you contracts in the name of Grand Holidays & Fuerteventura Life hence the credit card companies rule out any claim owing to the contract being made through a third party!
Hmm, Grand Holidays ****** me. What I really don’t understand is that with this fraud being so widespread, why don’t the Canary Islands Government (or indeed the Spanish Government) act against these cro***?
I got rooked by Club Class in Tenerife Never want any dealings with that place ever again!.