A cold caller has been detected by the name of European Complaints.
European Complaints pretends to be a claims company who cold calls Timeshare consumers and offers them claims against their Holiday Company. Of course the agent calling already knows about the dealings of the consumer in the past.
They act really quickly, because after just one call with the “Claims Department” everything is set in motion and a couple of days later the consumer is informed that the claim has been registered at the court in Arona (Tenerife)n and everything.
And all that without any official authorization of the consumer to act on his behalf, no paperwork and not even copies of ID or anything.
That is what we call a quick service!
The consumer is sent an official confirmation and a registration number of the actual court claim.
Strange thing is that in the same confirmation they confirm the claim has been registered but then they say the consumer needs to call the offices in Tenerife to authorize them to pursue the case. Would that not be done prior to registering a claim?
Contact details for European Complaints are Telephone 0034 603 328 892 (Spanish Mobile), Fax 0034 922 750 247 and email firstname.lastname@example.org
No website no nothing. A logo from a lawyer’s guild but without the registration number of the lawyer and his details, there is not much to search for.
Research has shown that there is no such company in Spain or Canary Islands by the name of European Complaints.
Neither is it possible to register claims at a court in the name of somebody without a written consent, duly signed and stamped at a notary.
We therefore insist to all consumers who are called by European Complaints to be cautious and certainly not to hand over any personal details or money!
If you have been speaking to European Complaints then we would like to hear from you. Email us at email@example.com or place a comment on this blog.