Donaldson Bruce Associates, cold calling claims handlers

The company Donaldson Bruce Associates or DBA has been brought to our attention this week again by a consumer who received a cold call.

We heard about this company a couple of months ago, but now they seem to have come back with their offers to claim.

The caller who said he was working for DBA – Donaldson Bruce Associates, asked if the consumer was an owner at any of the resorts he had listed, and yes among the names given the resort of the consumer was included.

The pitch was then that they had been doing claims for the resorts on their list and as the claims had been successful they were now looking for more owners at the same places to offer them claims as well.

Mentions or evidence about these successful claims done by DBA cannot be found though…

With a bit of research it became clear that the actual company behind this DBA is another one, Hardwick Chancery.

This company was mentioned at the end of 2017 on our blog, as they actually were also cold calling and offering claims, which turned out to be Section 75 claims.

You can find the full story on the following link

The pitch used by DBA and also the informative brochure send out after the initial cold call, are very similar to the one used by Hardwick Chancery.

DBA does not seem to be registered at the Companies house so it is a trading name for Hardwick Chancery.

Why if you were so successful would you start using a different company name?

Of course if consumers want to do a consumer act claim they can chose to do this themselves or use a third party company for this.

But it seems very odd that a company is cold calling consumers clearly with their private details and membership details in hand when the consumer has not asked for this call.

Companies should give a clear and acceptable explanation on how they obtained such private details.

There are also comments from consumers who state they said straight away they never used a credit card and still they were offered a claim.

Contact details fro DBA – Donaldson Bruce Associates are:

Telephone number 0114 303 0678 and an email address:

If you have been offered a claim against your resort by DBA, please do let us know.

You can reach us through the CONTACT form or email to




About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
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2 Responses to Donaldson Bruce Associates, cold calling claims handlers

  1. David says:

    Just received a call from Donaldson Bruce, asking generic questions about claims in general (nothing specific). I was avaisive and after listening to questions I asked why they were calling and informed them I was registered with the TPS and they were breaking the law. She thought that stopping the conversation was the solution but when I asked for the company name again she hung up.
    Obviously dodgy

  2. Peter says:

    Hi ,
    Just received a follow call, from Litigation SL.
    Reference to e mail in September, having been quite polite telling her no thanks.
    Kind Regards

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