Careful with Club Class Concierge!

We are being contacted by many concerned timeshare owners about the fact they were contacted on a “cold call” by the Discount Holiday Membership Club -DTMC- called Club Class Concierge.

In these calls, Club Class Concierge or its marketers offer the owners ‘an exit strategy’ through ITRA to dispose of their membership weeks

Apart from some thousands of Euros, the way ITRA propose to do this is to ‘trade in’ the timeshare weeks of their resorts, into the holiday of Club Class Concierge. Club Class Concierge informs the owners they will take over these weeks from them and the owners will no longer be responsible for them.

It is only months later when the owners realize, in most of the cases, that nothing has been done about their ownership, as the resort starts claiming the payment of the maintenance fees. It is clear that Club Class Concierge is not fulfilling their part of the agreement.

The fact that, most of the cases, they do not take care of the weeks the owner trades in for the Discount Holiday Club, is actually clear misrepresentation and breach of contract and will give the owners the right to cancel the agreement with them and seek a refund of all monies paid.

If you are one of them, please, contact us at

More info about ITRA:

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Bogus Holiday Clubs, Club Class Group of Companies, Costa del Sol, Warnings and tagged , , , , , , , . Bookmark the permalink.

12 Responses to Careful with Club Class Concierge!

  1. John says:

    Dear sir madam
    We brought a timeshare many years ago with RCI from memory we never used it, in 2002 we paid £395 to transfer it to Club class holdings as there would be no fee going forward so we were told.
    Just over a week ago we were cold called by club class offering us a cheap holiday we decided to book please see emails below as it was worth a punt at £99 each.
    Since then club class has said we owe a membership fee for the past ten years then hung up!
    Tania my partner responded below, no one has got back to us yet.

    (Hello received an email with regards to outstanding membership fees. This is the first correspondence that we have been made aware of. When we transferred out timeshare into yours we were advised that there were no more payments to be made that is why we agreed to move. In fact we have forgotten about it and have had no other contact from you until the other week we were cold called. With regards to a cheap holiday. Which after quite a few emails confirming that no meetings or trying to get us to buy into something was going to be forced on us we then booked. Then the booking conformation arrived with a letter saying that we would have to attend a meeting which is miss selling and withholding information from us and getting us to book under false pretences.
    I look forward in receiving your comments on this.

    Yesterday Blue Chip called offering to buy our timeshare email below, I checked out your site and once again it seems to be a scam?

    Dear Mr. Bandy & Mrs. Hedoiyn,

    We set out below the requested information relating to your holiday ownership.
    Resort/Membership: Club Class Sapphire Contract Price: £9,460.00
    As previously mentioned the only payment required is for the temporary retainer of €1200, this retainer must be credited back on completion of a successful sale or transfer of documentation. The normal time period for a successful completion is 4 to 6 weeks.
    Kind Regards,
    Jane Thompson
    Sales Representative
    Blue Chip SL
    CIF: B93015790

    The reason for my email is I now believe this is a scam after looking at yours and other web sites.
    1. Do we go ahead with the holiday knowing they will be trying to relive us of our cash?
    2. Do we not go knowing is was a punt.
    3. Do we use the flight and book a different hotel.
    4. Is there a safe way to sell this timeshare as every time it rears its head we end up out of pocket?

    Kind regards

  2. Nellie from Ireland says:

    Already left comment. I am saddened to read about those poor people that were scammed by this company. We were scammed in Los Christianos in 2005 but as we paid by crd card we got our money back, No more scratch cards for me.

  3. Terry says:

    We have been to chester to speak with ITRA on 19/11/11 and signed the contract surrendering our timeshare. We also signed a cheque for 1000 pounds and handed that to them and under the terms of there contract we have until 5/12/11 to pay the outstanding 6000 pounds. From reading the posts it is clear that ITRA is a scam and I am wanting to cancel the cheque immediately. Please can anyone offer advice on this matter urgently as im afraid ITRA could take legal action against me for not following the terms of the contract. I also want my deeds back as they have them and im worried I will not get them back.



    • Hi Terry,
      Thanks for your comment.
      We are sending you information by email.
      Just a shame you found the blog after the meeting and not before.
      But let’s see if we can help.
      Kind regards
      Customer Care

  4. Clive Bambury says:

    Yesterday we attended an ITRA presentation gave them our timeshare ownership form and agreed to send them over £6000 by bank transfer today in exchange for them taking over ownership of our timeshare and paying all future maintenance costs. Do you have any idea what would happen if we backed out at this point?

    • Dear Clive,
      Thanks for your comment.
      Sorry to hear you have fallen for their trap.
      Did you transfer the money?
      We will send you more information by email.
      Kind regards,
      Customer Care

      • Clive Bambury says:

        No. The contract said we’d pay by bank transfer today. But after making a few internet enquiries we have not done so. Timeshare Consumers Association recommended this. We have sent a registered letter to ITRA asking for the contract to be cancelled and our timeshare ownership form to be returned. I now expect to be threatened with breach of contract….which included a clause saying it was outside of the Timeshare Act.

      • Hi Clive,
        We received your mails and we will send you the answer to your messages today.
        Kind regards
        Customer Care

  5. Stephen and Jacqueline Vickers says:

    We have been c***** by Club Class Concierge to the tune of £16800 plus supposedly our timeshare points.We atteneded a presentation in December 2009 after seeing an advertisement on the TV regarding a group action against mis selling of timeshare.We had to fill in a form regarding the group action and then were offered a way out of our timeshare by Club Class Concierege.They would take over the points.We asked if they would be allowed as Diamond Resorts say we can only sell to family,friends,or existing members and they told us that they cannot refuse to transfer to them as they were a company.Six months later the points still had not been transferred so we phoned Club Class and was told that Diamond would not discuss it with them but should Diamon take any action against us for management fees they would back us up.It has been almost 18 months now and the points still have not been transferred and we have heard nothing about the Group Action.I think we have been sc****d.
    I have been having problems trying to send this information to you could forward them a copy of this post on our behalf.

    • Dear Stephen and Jacqueline,

      The UK’s independent regulator of advertising across all media, ASA, ruled that Club Class Concierge advertising were misleading consumers.
      You have six years to seek a refund from your Credit Card Company, counting from date in which the financial transaction took place. The Section 75 of the Consumer Credit Act 1974 requires evidences of misrepresentation and /of breach of contract to be able to obtain a refund. The fact they promised to transfer your points out of your name and this has still not been done, is a clear sign of misrepresentation and breach of contract.

      I’ve just sent further info to your email address.


      Customer Service Department

    • elizabeth says:

      We had the same thing happen to us, then in April 2011 we were cold called by Excalibur who said they had a buyer for our club class membership. We paid them 1300 euros up front and didn’t hear anything more. Seeing we were supposed to get this back when the deal was completed in May 2011 we fell for it again! surprise surprise never heard anymore so I kept ringing etc only to be fobbed off all the time. Now I’ve been contacted saying that I’ve got to pay Propiedades Andalucia fur sl seven hundred & eleven pounds & 60 pence so that the funds from the sale can be paid to me. The Excalibur sales & completion rep is called Giselle Kline & is very determined that the money is paid ASAP.

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