We would like to share with you all the below testimonial from Brian, who has written to us with the great news that he has obtained a refund from his credit card company.
We are very grateful to Brian for his kind words and for the fact he has shared this good news with us. Congratulations on this superb news.
For all consumers out there who are currently “fighting” for their refund, please read below and keep the advice from Brian close: Do not drop the fight and don’t let them get away with this!
Testimonial:
Hi,
I feel now that DWVC (ILG) have gone into liquidation and are no longer trading I can let you know what happened to me.
I sent a correspondence to you at the beginning of February 2010 with reference to being ripped off by the Incentive Leisure Group (ILG). I too was trying to get shot of my old time share points that I had, and was scammed into parting with around £1,200.00p. I think I was one of the lucky ones as I managed to get all my money back, it was a long old slog but I got there eventually.
I had tried a number of avenues including The OFT but without much success, I eventual contacted an MP who was Consumer and Competition Policy Directorate in charge of The Department for Business, Innovation and Skills. He sent me back a very nice letter laying out the law and what I should do, I followed his instructions and dropped his name into the correspondence with DWVC, the next thing I knew they were giving me a full refund but with a gagging clause, but since they have now gone I don’t see any reason why I cannot share this with you now.
If it was not for people like yourselves and others that I had contacted and told me not to drop it and fight on I may have been one of the unlucky ones who would have lost allot of money. Thank you.
Again thank you for your help and I hope this letter helps others to keep going and not let these type of people get away with this sort of thing.
Brian
11/05/2011
Mindtimeshare 
Hi All
The good news is that I have received back all the money that I paid to ILG.
I claimed it back from my credit card company as I used my card to pay the initial sum to ILG and the balance by bank order.
If you paid any of the fee to ILG by credit card then under Section 75 of the Consumer credit act of 1974 you are entitled to a full refund of the whole amount. My bank did not want to know about it at first however perseverance paid off and they initially agreed to pay just over 50% I then forwarded all the details and the banks final offer to the Banking Ombudsman and out of the blue the Ombudsman has advised that the Bank has agreed to pay the full amount..
You have to provide evidence that ILG breached the contract and in my case ILG were to take over ownership of my VIP points however when they went into liquidation my points certificate was returned to me. Simple breach of contract.
Good Luck
John
Hi,
I too am trying to claim back my money. Barclaycard are saying the same thing to me, yet my partner he received his share back from Halifax. I cannot work out why one credit card company paid up and mine has not. I would be most grateful if you have found proof or a way to fight this you could let me know.
Many thanks
Mel
Last Oct/Nov. I had a go at claiming back the monies I had paid to I.L.G for membership to DWVC using my Santander credit card. The reply I received on th e17th November stated that; although there had been a breach of contract by I L S they rejected my claim on the basis that DWVC was still trading. To quote a paragraph in their letter
“If you are able to supply evidence that DWVC are not able to provide the service you weredue to receive we will be able to investicate further ”
Can you please tell me where I can get written proof that DWVC have gone into liquidation so that I can persue my claim further.
If I bought into DWVC in 2007, would I still be able to get my money back?, I did pay the total amount by credit card.
Hi Sharon,
Claiming a refund under the Consumer Credit Act 1974 can be done in a period of 6 years counting from the day the financial transaction took place.
So yes, by this rule you are still on time and we will prepare an email for you with further information.
Kind regards
Customer Care
I have been contacted by Timeshare Exit Solutions who say they are willing to act on my behalf but it could take up to 8 months. They require approximately £400 for the process to go ahead. Does anyone know if they are they are a reputable company
Hi Andy,
You can find more information on TES on this blog, and we will also send you more by email.
Regards
Customer Care
i have been in contact with the european consumer complaints for approx 4 months the last email informed me that club class had agreed a refund of about half of the amount i paid i queried the amount but have not received a reply as yet
Hi there good to hear that you got your money back I am still waiting for my £10000 .only prob is there is no one to claim it back from any ideas cheers chris
Dear Mr. Ellison,
Thank you for your message on our Blog.
I assume you have been scammed through one of the companies from ILG as you put the comment under the article from the consumer who got the refund. Please read the following information and be assured that there might be a good possibility for you to claim a refund of monies paid.
Indeed to the best of my knowledge, ILG Ltd Gibraltar has ceased to trade. Even Incentive Leisure Group´s site includes more information about its alleged current legal status – http://www.leisuregroup.net/ .
Incentive Leisure Group Ltd in Gibraltar ceased trading last January. This company was Timelinx´ last marketer using such name which was operative, as the listed ones at UK Companies House had also been dissolved earlier – i.e. Incentive Leisure Group (Milton Keynes) Ltd. & Incentive Leisure Group (U.K.) Ltd.).
The Incentive Leisure Group´s site includes also more information about the status of ILG ltd. In Gibraltar – http://www.leisuregroup.net/ . On 21 January 2011 the Gibraltar Chronicle published a Legal Notice – http://www.oft.gov.uk/shared_oft/consumer-enforcement/gibraltar-chronicle.pdf – stating that Incentive Leisure Group Limited would be wound up by way of creditor’s voluntary liquidation
The Office of Fair Trading is taking to Court to a number of companies, including among them Incentive Leisure Group – http://www.oft.gov.uk/news-and-updates/press/2010/146-10 .
Latest update we got is that the OFT has obtained enforcement orders in the High Court against two companies and seven individuals stopping them using sales and marketing practices the OFT considers to be misleading or otherwise unlawful when selling and marketing holiday club memberships and other holiday based products. Read more http://www.oft.gov.uk/news-and-updates/press/2011/58-11 and:http://blogs.mirror.co.uk/investigations/2011/05/leigh-ve-it-out-you-lot.html
If you would like RDO Enforcement to help you to seek a refund of your monies paid to ILG, I would you send me a detailed written chronological summary of your case, copy of all documents you have, including faxes, and exchanged e-mails, plus a proof of the payments made – bank statements, credit card slips, etc.
enforcement@rdo.org
Regarding the monies paid to ILG, you have six years to seek a refund from your Credit Card Company, counting from date in which the financial transaction took place. However, payments by Debit Card and Bank Transfer transactions are NOT covered by the Section 75 of the Consumer Credit Act 1974. Just in cases in which the initial payment was made by credit card, and the final one by bank transfer, then you bank transfers are also covered by this Credit Act. Credit Card transactions which took place abroad are indeed covered by this consumer legislation.
Customer Service Department