It is always nice to write good news when we receive so many emails every day with not such happy news.
But yes, this time we can announce that ITRA has refunded the £800 they took from a timeshare consumer at their so called “Consultancy Appointment Meetings” under the pretensions of including him in the supposed action case, which they said was set up against RCI with a view to receiving refunds for excessive charges, for all aspects of their timeshare ownership.
This action case is not serious!
After reading the warning on our blog about the “Consultancy Appointment” https://mindtimeshare.wordpress.com/2011/05/16/itra-%E2%80%9Cconsultancy-appointment%E2%80%9D-not-as-innocent-as-it-sounds/ the timeshare owner contacted us directly and explained he had just paid the week before to ITRA £800 for their services.
We recommended contacting their bank urgently to withdraw the payment authorisation and send an urgent cancellation letter to ITRA.
They wrote to ITRA an email and a recorded delivery cancellation notice, demanding a refund and also asking for their title deeds which ITRA kept at the meeting.
They received a call from ITRA asking for the reason of cancellation and were informed that they would receive notice about this soon.
With the pressure on from both the bank and the timeshare owner to get a refund, ITRA/ Club Class PLC (name under which the agreement was done!) eventually refunded the money and shortly after that they received the deeds back by post.
Congratulations and let’s hope this is one of many other refunds to follow in the future!