The Realistix Browser DVD is not an unknown product to us, and those who read the blog on a regular basis. We posted an article about this strange product sold by another marketer called Intelligent Software Solutions and there are many comments posted from disappointed consumers.
We have now heard of a new company in Tenerife, Gold crown Services or simply GCS who is also selling this same product, the Realistix Browser.
The approach is through OPC’s on the streets of Tenerife, and people are made to believe they have won the main prize on a scratch card and in order to pick this up, they need to go around the GCS offices and go through a 90-minute presentation.
Once at the GCS offices, the 90 minutes quickly turn out to be 4 to 5 hours where the consumer is explained about the wonderful world of the Realistix Browser.
The DVD from the Realistix Browser supposedly provides over a 65% discount on holiday accommodation and travel, without ever using a travel agent again and all this in 4 and 5 star accommodation and cruises.
Gold Crown Services GCS claims to be directly connected to Wyndham, which is not true.
The price of this DVD is around the £5000 and Gold Crown Services takes a deposit on the day.
Once the consumer is convinced they are taken to another office where the paperwork is signed, and then an employee hands over the box containing the DVD. In order to make sure it is all working correctly, register the software and explain the basics, the employee from GCS opens the box.
As the box is sealed, there is no other way to do this then by breaking the seal.
But what most consumer do not know or are not made aware of, is that it mentions clearly in the paperwork that once the seal is broken, there is no possibility to return the DVD and cancel. Most consumers also receive the letter included in the paperwork, which mentions that they opened the box “out of free will”.
In the pack there is a brochure with all nicely made up comparisons of prices, with names of hotels and flight information and then a price next to it stating that this is the discounted price from Realistix. This brochure does not contain any proof that these prices were as such, and where they have been taken from.
Those who pay the full balance and try out the DVD from Realistix at home, quickly realize that there is no such thing as discounted holiday accommodation or discount on flights with Easy-Jet and Ryan Air.
Together with the DVD the consumer also received vouchers for “free” weeks stays and a free cruise holiday.
The “free” week accommodation has to be booked through a company called Blue Wave travel and most probably will be in timeshare resorts in Mainland Spain and Canary Islands where the consumer will be obligated to go through another presentation!
They free cruise is a cruise holiday that needs to be booked through an American company. This company charges $75 per person registration fee before even trying to book. Then the consumer has the obligation to book their flights through this cruise company, which turns out to be at rates that double or triple the ones you can find on the Internet.
We certainly recommend being cautious with the above company and thinking twice before purchasing the DVD.
If you have been through a presentation from Gold Crown services GCS in Tenerife about the Realistix browser, we would like to hear from you.
Send us an email to customercare@mindtimeshare.com or place a comment on this blog.
Mindtimeshare 
We were taken in by company called Intelligent Software Solutions in Tenerife who were going to get us out of our Timeshare contract and included the Realistic Browser Suite in the price. Eventually found out we’d been sc****d. Didn’t have a clue how to challenge them on our own and thought our money was lost but with guidance from Mindtimeshare we managed to get a full refund from our credit card provider.
A massive thank you to Petra for her invaluable advice!!
We signed up for Realistic Browser DVD with Gold crown services Tenerife and after 5 hours hard sell we paid £1000 on our credit card. When we got home we looked on this web site & realised we’d been co****. I rang the credit card company and was told we had 2 weeks grace to cancel. I sent GCS an email telling them which they said we couldn’t do because we’d signed a waver. Our credit card company retrieved the £1000 straight from their bank and held it until we won the dispute which took about 5 months. I took copies of all our documents and emails and sent them to our credit card company. We also got in touch with Spanish Trading standards and was told we definitely had 2 weeks cooling off period. Don’t give up you are within your rights and they will try to scare you with their legal team. I found the advice and support from Alberto of mindtimeshare invaluable
You are lucky, as my bank T###o sided with the sca**ers and l lost 1k.
Alberto was a great help on this, but l still lost out.
Even though l took this to the Bank Ombudsman.
Today I had a call today, from Ace Holidays in Tenerife for a ‘free week’ holiday voucher that l had not taken.
I can only connect this to the company 2020Travel consultants, as we had dealings with them ‘3 year ago’. They were also using Gold Crown
Ace Holidays mentioned / knew the complex visited for the initial s##m
Yet Ace Holidays deny knowing 2020
what ever you do please do not be talked into anything with these people it happened to us in Tenerife and I was stupid enough to pay a deposit but am not going to carry on with it as regarding the disk you cant use it until they give you a password PLEASE PLEASE BE AWARE
Happened to us in callea totally the worst experience but thankfully no money exchanged hands. Violated and such hard sell weren’t allowed to leave until we had said yes or no to there proposition.