This time we are not only talking about a cold caller, as the company ACD Solventa is also sending letters to consumers.
This letter explains that due to the foreclosure of Cash Rebate the consumer has been listed as a creditor to the company. As the company has been closed, ACD Solventa is appointed to pay out the money to the creditors / Certificate holders.
In order to enable them to quantify the claim, the consumer needs to send a copy of their Cash Rebate certificate and a completed form to ACD Solventa.
ACD Solventa also explains that even those who had their Cash Rebate certificate redeemed already and “failed”, they still can claim their money.
Together with the letter they include a claims form where the consumer has to fill in a lot of personal details.
Strange thing is that although ACD Solventa approaches the consumer by letter, they do not want the consumer to reply by post!
The copy of the certificate and the completed form have to be sent by fax 0034 95 1650 435 or email firstname.lastname@example.org
They inform they will be replying to the consumer in a 14-day period upon receipt of the paperwork.
Inquiries about the status of the claim can be done by phone to 0034 95 1650 434
Consumers are assured that there won’t be any charges as the company covers the costs.
Please note that there is indeed a company by this name in Malaga, but the contact details do NOT COINCIDE and neither does the name on the letter, Antonio Martinez have anything to do with the real company.
This might also be the explanation to why the people sending the letter do not want replies by post, as they have copied the real address and of course…they are not there!
It won’t be the first time that a name of a real company is used to approach consumers in an attempt to take money from them for un-existing claims.
If you received a call or letter from ACD Solventa with regards to your Cash Rebate Certificate, please let us know.
You can email us at email@example.com or place a comment on this blog.