Gr8stays a new brand name for Club Class Group and Leisure Alliance

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A new name has been launched from the 1st of February 2015 by Club Class Group of companies. Already since some time, all communications from Club Class are coming from “Leisure Alliance” but the latest is now that they have changed names again…

Gr8stays has been launched as the latest brand of the Club Class Group and as mentioned in an introductory email from Leisure Alliance..” This exciting new brand has been designed to enhance your membership experience and ensure that you will receive our very best holiday and lifestyle savings and a more personalised service.

Over the course of the next few months all existing active Club Class membership holders will be transferred to “Gr8stays” for FREE…”

Yes indeed it looks like all Club Class Members will be transferred into Gr8stays.

The website for this new brand is www.gr8stays.com (www.greighstays.com)

The terms and conditions specify an obligatory payment of annual fees, although there is a mention about the fact that this rule does not apply to clients who have an existing membership with the club. Instead they will continue to pay their annual subscriptions as initially contracted.

As we have seen a lot with this Group of Companies, they seem to have made a habit out of changing brand names and launching new companies, websites and brands every now and then.

The question is why? Why would you change something that supposedly is working satisfactory for the members? Is it?

Time will tell.

If you have received any notification from Gr8stays about your Club Class Membership, please let us know.

You can email us at customercare@mindtimeshare.com or place a comment on this blog

About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing: customercare@mindtimeshare.com
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45 Responses to Gr8stays a new brand name for Club Class Group and Leisure Alliance

  1. Barry says:

    I just wanted to add my experiences of Gr8 Stays! – I was “given” an indefinite free membership of Club Class / Leisure Alliance following me succumbing to agreeing to complete a “questionnaire” at the airport whilst awaiting my flight back from Tenerife. We boked a few cheap holidays through it and it was ok and we also took out the “EUROCASHBACK” deal. Not surprisingly – when the 3 years elapsed and it was time to claim back our cashback – I completed all of the paperwork religiously and submitted it all on the EXACT date …only to hear 2 weeks later that I had “failed in my claim” because I sent the scanned agreements, documents etc in PDF format ….and they had asked for it in some weird format that my computer / scanner couldn’t do anyway. So, thinking that PDF is the global standard… I sent the claim off and it got rejected and was told that I could not appeal or re-submit…even though ALL of the paperwork was presented to them correctly on the correct date…they rejected it because I had emailed it to them in PDF format!. Several weeks of emails & phone calls ensued until I finally agreed that life was too short for all of the angst…so I gave up all hope of getting any of my £3k back. we still continued to books a few breaks through Club Class and pay £75 annual membership fee to Leisure Alliance. Then I was advised that Club Class was changing to Gr8Stays and that my membership would be transferred automatically. I read the small print and noticed a change in the membership clause – now stating that there would be a 3 year cancellation fee charge. So I wrote to them asking for clarification and I received an email from Justin Gilson, Customer Relationship Manager at Gr8Stays – stating that “because my membership was transferred – I would not have to agree to the 3 year cancellation fee and the Club Class contract would still be intact for transferring members.

    Earlier this year – I received the phone call from Gr8Stays offering to get my EUROCASHBACK £3,000 back!!…. erm …hang on…wasn’t it THEM that took it from me in the first place??! …ah “yes Sir…but we’re now working with a 3rd party to help you get your money back…oh and we want a cut of the money we get back for you…!”. – I went along with it for 2 weeks…essentially they claim the money back from the Credit card insurance company (money that they took from me originally!) – they take their cut and send me what’s left. Yet more highly undesirable ethics – so I withdrew my interest to re-enter the CASHBACK battle.

    Following a disastrous holiday booked through Gr8Stays in May this year where they put us in a hotel room which wasn’t “as per the photo on the brochure” (nor was the hotel) – we called them from Lanzarote for their assistance – and they wouldn’t assist us or get involved in anyway – we had to do battle with the hotel manager ourselves. So I quit my membership over the ‘phone with them there and then.
    We have just received 2 letters from Gr8Stays demanding a £285 cancellation fee (gr8Stays contract agreement) from Henry Thornton – Collections Manager and despite me reminding them that I’m on the Club Class agreement and not the new Gr8Stays one – they are now refusing to acknowledge the email from their own Customer Relations Manager Justin Gilson stating that we’re still contracted under the Club Class agreement…and they’re adamant that I need to pay up … “or else”….
    I read in the blog that other people have received similar requests / threats from Henry Thornton (who I tried to call today on an crazily expensive 0870 number! – only to be told ‘he wasn’t in the office’ …does he actually exist??) – has anyone got experience of what happens of you just ignore their demands? … and how long before they give up asking? (…DO they give up asking?)

  2. Alex says:

    Recd letter today demanding arrears for club class from Henry Thornton.club class&leisure alliance collections dept. letter heading was gr8 stays phoned &stood them they were in liquidation & I wouldn’t be paying a penny & hung up before they could spout more lies and threats

    • Gordon says:

      Ditto. I received my letter yesterday and probably many more other ex members have received theirs. I never asked to be a member of gr8stay or to have my original membership with Club Class Concierge transferred. I consider my membership with CCC ceased when they were wound up in 2012. I have not paid a subscription since 2010. Apparently my subscriptions are £380 in arrears and I am invited to pay this sum to continue my membership, – I don’t wish to continue my membership with a defunct or dubious company.
      The letter is from Henry Thornton, CC & Leisure Alliance, on gr8stay letter head paper, strange!! It states ” All existing active CC & LA memberships have been automatically transferred to this new product” Well Mr Thornton do you not understand that I am not an existing active member.
      In desperation they have now come up with another con trick – Membership Resale Programs. For an enrolment fee of £895 they are offering to sell your membership, what a farce. Why would any new client buy a membership when they could just simply join directly? It’s another con to get the outstanding dues paid.
      I noticed that no reference has been made Sochalls Chartered Accountants, the company that previous fees were paid to.
      Anyone know what has happened to EURAFRIC, they appeared on the radar twelve months ago?
      Mark – please don’t pay anything but if you are tempted to do so use a credit card not a debit card. I hope the many letters on this blog will convince you to “go with the flow/us”
      Until the next time and remember we are very lucky to have the support of Mindtimeshare.

  3. Mark says:

    Does anyone know anything about Gr8Stays resale program. They are asking for a one off fee of £895 to sell on my membership which they say is guaranteed. I’m tempted to pay by Visa but I have read problems in trying to reclaim the money. Any advice would be greatly appreciated.

  4. John says:

    We have also received a letter from Eurafric, demanding money from us, even offering a monthly payment to clear our so called arrears, since reading all of the comments on here, they won’t be getting a penny, like a lot of people say sue us if you can,

  5. Clare says:

    Has anyone heard of Andrew Goodyear from Gr8 stays, he sent us email and talks a very good story

  6. Gaynor says:

    I have received a letter from Eurafric an administrator for club class apparently asking for fees after I cancelled my membership last year, having been paying a yearly subscription for the last 10 years .apparently I owe them £220 ! Not sure what for as I was only paying £75 per year. I’ve got the usual to reactivate my membership =£55, to cancel £165. Considering I was told I’d only pay the. Subscription if I took a holiday with them they’ve had £750 out of me for nothing. I hadn’t even heard of gr8tstays or been contacted by them for a few years now!
    They’re not getting another penny out of me!

    • Gordon says:

      Sorry to hear you have been paying a membership for the past 10 years. IGNORE them.
      Suggest you view the link below for a further take on the situation. I posted a comment on 1st April.
      Gr8stays and their connection to Legal Representatives and Claims SL.

  7. Alexander says:

    They are now trying a different tack , I received an email from gr8stays today saying they have now recruited an independent company to get your money back from them .
    duuuh !!! How does that work ?
    It would appear that they are saying “we missold you timeshare and if you want your money back call this company”
    It then goes on to say “no win no fee” and in the last week alone they have recovered £8000 for one customer and £8500 for another
    We’ll have I got news for you gr8stays “you ain’t getting unpaid fees , you ain’t getting me joining another of your scams” and if you want to sue me BRING IT ON !!!

  8. Robert says:

    We have had same experiences as all other club class holdings members.with threatening letters from Maxwell Hamilton etc. demanding we pay up our outstanding membership fees.after many threatening phone calls in 2012 eventually gave in an paid with the promise our membership would be cancelled,so after paying tried to contact Maxwell and funny could not cancel membership so now receiving same letters but from eurafric this time so just ignoring them as yet again share same address as club class,euro cash back etc. l have lost enough money to their s**** and c*** and telling me that all our details have been stolen by an ex employee so other companies can phone me with a buyer for my timeshare,e.g. holiday homes direct,Excalibur the worst thing I ever did was buy into timeshare

  9. Rob says:

    Ive just received a letter from Maxwell Hamilton this time as Gr8stays/Eurafic. Again threats of legal action due to unpaid fees of £665.00 with a option to pay £250.00 to reactivate the membership or a one off payment of £380.00 to release me from the contract. I have 21 days to decide.
    This is the same threatening letter that he sent last year, and the year before that going back to 2008.
    This is what I replied.

    Dear Mr Hamilton

    Once again you are trying it on again, has it been a year already since your last communication that threatened legal action?
    Why do you keep doing this? As you know that I will not pay you a penny. My contract was with Club Class Concierge, which has ceased trading. I have no contract with Gr8stays.
    I notice that you have a new company name, how many do you need? But I see that you are still trading as Club Class, I’m sure your aware of it but check this link out
    https://www.insolvencydirect.bis.gov.uk/piudb/viewpiucasedetails.asp?companyname=Club%20Class%20Concierge%20Ltd
    As you can see your winding up order was in 2012, if your company is legitimate you would not be associating yourself with Club Class, would you?
    I have sought legal advice from a very reputable ‘No win, no fee’ company who having viewed the contract that you attached in our last discussion, and having tracked your various incarnations are very keen to respond when you launch your threatened legal action.
    As I am sure that much like 2008,2009,2010,2014 and 2015, we will hear from you again in 2016 with a new company name and new threats of legal action.

    ****

    Please don’t fall for it this is a s*** he will keep trying but we’ve all got to stand strong.

    Rob

  10. David says:

    It’s always the same c**man in charge, Maxwell Hamilton, apparently he is a xxxxx sc***** and should be incarcerated for this c** that he has been running with for a long time. I have just received another email from them offering the latest sc**, if I pay my arrears. I have informed them many times that my contract terminates if I miss an annual payment and that there is no mention in that contract that says I have to maintain payments. They threatened me 3 years ago and all they do is issue the same threat periodically. They cant do anything because they have been wound up, but they reinvent themselves with a new name ( Gr8stays) is the latest. Why is their bank accounts still active in the UK, why don’t the authorities close them down and stop their finances, that would finish them off once and for all. I am still waiting for them to take action against me, bring it on I say I have a Barrister waiting for them.

    • brian says:

      Why don’t the authorities investigate Sochalls who act as their accountants,and who have a very strong link to these fraudsters.

  11. diggerthedog says:

    We have received another demand for annual subscriptions Arrears of £665.00p, or a one off contract release charge of £380.00p. We have never used this holiday club and have been ri**** off by this company of over £6000 seven and a half years ago by the so called Cash Back Promise when on holiday in Portugal.. We have been informed by letter that further action will be taken if we do not pay this outstanding amount ? Do they have any clout or jurisdiction for legal action against us in the United Kingdom or do we pay up and get rid of them.

  12. graham says:

    We also got another letter asking for £190 for back payment or £150 or £350 to cancel
    Or They will take action in 2 weeks what can they do our Contract was not with them

  13. Jolly says:

    Have just received a letter from Eurafric asking for outstanding balance of £380 but giving the option of £150 to reactivate membership (?) with Gr8stays or £250 one-off contract release to cancel.

  14. Tony says:

    Have received letters and emails saying that our membership fees were due. The original package with Tenlanz said no further fees were required. I have contacted Mr Hamilton and explained that we do not wish to pay what is an optional membership fee on new memberships. I am still receiving letters and emails requesting payment so have taken to sending multiple copies of previous emails to give them something to do and hopefully jam their mailbox. Latest letter from Eurafric.

  15. Ian says:

    just received a demand with an option of a one off payment or risk further action,
    in the bin as they have used thuggish behavior and don’t deserve the respect of a reply.

  16. mikee says:

    they are trying to get money with plenty of phone calls to ask for money,is this a crook company
    or legit with the comments so far not sure

    • Gordon says:

      Definitely. Leave well alone. The Group of Companies have been in liquidation for many months. Last week I received another demand for overdue membership fees and threatening further action if not paid. These letters arrive about every three months. If you read the posts below I thinks you will get the message.

      • Very concerned says:

        We are also being threatened by leisure alliance. Today we have received letter from Miguel Angel Jimenez! From Eurafric. A few months ago we showed all our paperwork to our local Trading Standards Office who told us that it was a scam and we should not pay them anything.

  17. John says:

    I’ve received the same letter asking for arrears or a one off payment to close the account. Not paying it!

  18. diggerthedog says:

    Was ripped off in 2008 and used my credit card to pay £7500 which took us nearly two years to pay back, Received just over £1000 36 months later for cash back.. We have never used Club Class and are continuing to get demands for outstanding membership fees. We have now received a letter for a one off contract release charge of £370.00p. Or else they will take further action. I want some sound advice on what we should do and can they take us to court for a service we never used and being ripped off of £5500.

    • Dave says:

      Did you know that if you paid by credit card you can claim it back. When I upgraded my statues with Club Class I paid a £750 deposit with my card, made a claim and got the total amount of £3, 000 back. I used a no win no fee company. Will not post there name now, not sure if this forum permits it.

      • Jon says:

        If you got some back from them can you let me know how as we paid the initial fee by credit card and to get anything back would be great.

  19. Dave says:

    Just this minute had a call from Club Class International with regards the demand letter. I said Club class Con’ was closed down, she said I owe Club Class International the money that,s who my contact is with, not Club Class Con’.

  20. Peter says:

    I received a letter from Leisure Alliance now GrStays for annual subscription arrears.in November
    2014 of course I didn’t pay,since then I have received a number of letters asking me topay my arrears until last month when I received a call from Maxwell Hamilton telling me the benefits of Gr8Stays and asking me to pay my arrears of continue with the holiday club.I told him I would think about it and have since been called 3 times where he left a msg on answer phone which wasn’t very pleasant so now I wont be paying anything.

    • Rob says:

      Just received a letter from Leisure alliance asking me to pay my arrears as a one-off payment and contract release. 14 days to accept. Or they will take further action. Have you heard anything else.?

  21. Dave says:

    On the 29th April I received a letter from Leisure Alliance with the same wording as with Gordon. What do we do? Pay and be done with it or hold tight.

    • Gordon says:

      Hi Dave and others – Ignore it as we have been doing for some years. As I said before ‘united we stand’. If by some strange way we are all pursued we should ask Alberto if it would be possible for him to – with the individuals permission – provide a list of email addresses of all concerned so we can communicate between ourselves. An action group maybe! Please voice your views on this suggestion.

      • David says:

        Do not pay. Repeat do not pay.

        They are not trading and were shut down for their dubious business activities. They have no jurisdiction and cannot enforce anything, you have no membership or agreement as Club Class were shut down, in fact if you paid a deposit or fully by credit card get a section 75 claim in you will get your money back if you fit the criteria.

        https://www.insolvencydirect.bis.gov.uk/piudb/viewpiucasedetails.asp?companyname=Club%20Class%20Concierge%20Ltd

        You have a right to claim as they cannot provide what you paid for. Don’t be fobbed off by your finance or card companies you will get all your money back. If you need help I will advise.

    • dave a says:

      Hi Dave, like you we are tempted with the option of paying up and hoping thats the end.Have you heard any more from anyone

      dave A.

  22. danny says:

    Danny 27/04/2015, Received the same letter today from these robbers,but i am sorry they are getting no more from me.Ba——

  23. Kevin says:

    As others have said, these people duped us with lies into there holiday sc** several years ago and are still asking my wife and l for fees. They’ve changed names several times, been taken to court but still seem to carry on with it. Rather than shutting them down in order to restart under new names jail those running the business.

  24. Gordon says:

    Club Class/ Leisure Alliance NOW gr8stays.
    They are doing the rounds again by, in writing asking for overdue subscriptions or a one off contract release. Failure to pay will leave them with no alternative but to commence further action in order to recover the deficit.
    Interested to hear or read if other lapsed members have been pursued.

    • brian says:

      On 2nd April I received a letter from Leisure Alliance with the same wording as Gordon ie a threatening letter that if I didn’t pay up my “arrears” they will commence further action.

    • Dave says:

      Hi Gordon you received letter on 2nd April, 14 days now elapsed have you heard any thing else from them?

    • Cyril says:

      Hello Gordon and others on here

      I have just received a threatening letter with two options on it Option 1 Pay £255.00 to restart membership Option 2 Pay £370.00 to be released from a contract that i don’t even have the total demand is for £570.00 or further action would be taken. I rang the company and they confirmed that action would be taken but after research on here and other sights I will not be Paying another penny.

      • Cyril says:

        the letter came from GR8STAYS AKA CLUB CLASS AKA CLUB CLASS CONCIERGE AKA CLUBCLASS HOLIDAYS AKA Leisure Alliance AKA What the heck next……….

    • Michelle says:

      I have just received another call from M H making threats again. Can i claim the £8000 back that we had to borrow from the bank for the company?

  25. elaine says:

    i have been contacted Gr8stays for subscription fees

  26. Kroakie1 says:

    Yet another email from these sc******. Same old crap, change of name, asking for fees. Same numbers, same addresses, same sc******.
    New website says free membership, but terms and conditions say its £95 per year, yawn.
    Anyone booking and paying for a holiday through Gr8stays is asking to lose their money.
    It amazes me how they can keep springing up with new names etc.

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