Worrying messages are received from consumers about an email they received from the company Arbitration Consultants.
Mindtimeshare posted a warning about this company last year and you can read this post on the following link: What about the services from Arbitration Consultants in Tenerife?
The email message is as follows:
We are writing to you today in relation to your case XXXX.
As you are aware, you paid for our services via Stripe, our merchant terminal. Stripe facilitated all of our clients credit/debit card payments and through no fault of our own Stripe has not paid your funds to us to date.
As I am sure you can understand, there is now no possibility of us continuing with your case under these circumstances because your payment was required to pay our costs, and the costs of our lawyers, to progress your case.
From the date of this email, we also need to make you aware that Arbitration Consultants will be forced to cease all business activities and we will be placing ourselves into voluntary administration immediately.
Our company administrators will be in contact with you in the coming weeks.
This message is not even personalized with the name of the client, and by the number of inquiries we received, it has all the looks that they did a bulk mailing to the clients who (unfortunately) paid them and are at the stage of claiming their money back due to undelivered services.
Consumers are also informed that Arbitration Consultants is closing business. The Spanish companies house has no indication of that at all and the company appears active on the Companies House website: https://www.infocif.es/ficha-empresa/arbitration-consultants-sl
Checking on the internet, indeed STRIPE is an internet payment platform and there doesn’t seem to be any problem. In cases like this we certainly would recommend all consumers who receive a similar email to contact STRIPE immediately through email at email@example.com and clarify if this information is correct.
Include a copy of the email received and a copy of your payment receipt.
If you paid Arbitration Consultants, please contact us at firstname.lastname@example.org and we can help you further.