Arbitration Consultants and the failed STRIPE payment


Worrying messages are received from consumers about an email they received from the company Arbitration Consultants.

Mindtimeshare posted a warning about this company last year and you can read this post on the following link: What about the services from Arbitration Consultants in Tenerife?

The email message is as follows:

Dear Client,

We are writing to you today in relation to your case XXXX. 

As you are aware, you paid for our services via Stripe, our merchant terminal. Stripe facilitated all of our clients credit/debit card payments and through no fault of our own Stripe has not paid your funds to us to date.

As I am sure you can understand, there is now no possibility of us continuing with your case under these circumstances because your payment was required to pay our costs, and the costs of our lawyers, to progress your case.

From the date of this email, we also need to make you aware that Arbitration Consultants will be forced to cease all business activities and we will be placing ourselves into voluntary administration immediately.

Our company administrators will be in contact with you in the coming weeks.

Sincere Regards, 


Arbitration Consultants

This message is not even personalized with the name of the client, and by the number of inquiries we received, it has all the looks that they did a bulk mailing to the clients who (unfortunately) paid them and are at the stage of claiming their money back due to undelivered services.

Consumers are also informed that Arbitration Consultants is closing business. The Spanish companies house has no indication of that at all and the company appears active on the Companies House website:

Checking on the internet, indeed STRIPE is an internet payment platform and there doesn’t seem to be any problem. In cases like this we certainly would recommend all consumers who receive a similar email to contact STRIPE immediately through email at and clarify if this information is correct.

Include a copy of the email received and a copy of your payment receipt.

If you paid Arbitration Consultants, please contact us at and we can help you further.



About mindtimeshare

Mindtimeshare SLU is registered Company reg number: B35957182 Mindtimeshare provides assistance to timeshare owners who have been defrauded by holiday clubs and bogus resale companies. The Mindtimeshare project was launched in February 2011. After dealing with timeshare members over several years who had been defrauded by numerous bogus companies and for large amounts of money, I considered launching an Organisation to help timeshare owners that have been targeted by bogus companies. On this blog you can find information about the different active scam companies and their “modus operandi” and also place comments, ask questions and see comments from other consumers who have the same doubts or have been through the same experience. Mindtimeshare has resulted in a huge success and has received the back up from not only timeshare consumers but also from the professionals in the timeshare Industry. Mindtimeshare helps timeshare owners who have been scammed by bogus Discount Holiday Clubs; bogus cash back companies; fraudulent timeshare resale companies; bogus class action companies and false lawyers and notaries. We offer professional answers and advice to Timeshare users. If you want to send an email instead of posting a comment on the blog please do so by emailing:
This entry was posted in Canary Islands, Fake Lawyers Tenerife, Legal Services, Mediation services, Tenerife, Warnings and tagged , , , , , , , , , , . Bookmark the permalink.

3 Responses to Arbitration Consultants and the failed STRIPE payment

  1. patricia says:

    Hi Petra We have been contacted several times by a very polite gentleman from a company called Taylor Marshall. Very persistent, has even offered to buy all our documentation from us! Any comments? Patricia

  2. ANN says:

    can you tell us if Fernando Associados is a genuine firm for getting you out of your timeshare

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