Not so long ago we posted a warning on the blog for Aegis Direct, a cold calling claims company offering timeshare cancellations and supposed legal claims through their associated legal partners.
Initially people were referred to Claim Solutions Group but lately a new name has appeared on the scene; Tranquilitas Legal Consultancy.
As it always seems rather odd that a legal company accepts clients through cold calling companies, we did some research on Tranquilitas Legal and found the following information.
Tranquilitas Legal Consultancy is based in Mallorca. Aegis is in Tenerife, another island but separated by thousands of miles. Why would they associate themselves with lawyers so far away?
The website of Tranquilitas https://tranquilitaslegal.com/ was registered on the 14th of January 2021. That is just 2 months old.
There are no company details on the website, no privacy statement as obligated by law, and no details of any lawyers working in this company.
The information provided is all very general and vague although they claim to be the timeshare legal specialists. Strange nobody ever heard from them before.
For contact details they use different emails, depending on the agents who send the email:
sabina@tranquilitaslegalconsultancy.com
natalie@tranquilitaslegalconsultancy.com
Free phone number: 0800 920 2453
In their emails they do mention an address:
- Carrer Can Serinya 5a
- Palma de Mallorca
- 07003
- Spain
The picture shows what the actual address looks like on Google street view.
Please, we cannot stress enough, genuine legal companies do not cold call. Genuine companies do not obtain your personal details from dubious sources to use them for offering their services.
Your personal details are not available in any register or database that can be accessed by any company.
On the phone people are promised the moon, they will get all their money back, even with high interest rates, double refund, you name it they will say you will get it.
But reading through the agreements most of the times all they commit to is a cancellation of the timeshare! Something you can perfectly do on your own and with the resort directly.
Throwing in names of supposed legal companies such as Tranquilitas Legal Consultancy should not refrain you from doing a proper research on who this company is, and if they really do claims and how many they have already successfully finalized.
Careful who you speak with and who you share your private details with. You don’t know who they are!
If you need to more information, please contact us: customercare@mindtimeshare.com
Mindtimeshare 
I have paid them over £5000 Can I get it back
Hi David, yes you probably can get it back if you used a credit card you have 6 years to claim the money back (including a balance payment made by transfer) or if you used a debit card, you have 120 days from the financial transaction to claim a Chargeback with the bank. If you want more info on how to do this, send us an email and we can send guidelines.
Worth a try!
Kind regards
Customer Care
Thankyou for your reply I paid it with my partners debit card
Hi, payments by debit card have 120 days in which you can request a Chargeback through the bank. So please contact the bank URGENTLY and request the charge back.
I have also paid the deposit but not the full money yet but didnt pay on a credit card I had 4 different people get in touch from this firm one phones then they pass you to somebody else .Should have read these reviews first .Is there a true firm out there that can get rid off timeshares
I have recently been contacted by them and are getting my papers together. I have also paid a non refundable deposit but as yet to pay the balance. Should I not proceed and count my losses?
The name given is Victoria Client Liaison Officier
victoria@tranquilitaslegalconsultancy.com
Dear Beverly,
After reading the article, we hope it has become clear that these people are not to be trusted and they are not legals at all!
The “non-refundable” payment is nonsense, you have consumer rights so you should ask them for the money back and in case they refuse you should claim back through the credit card provider and report with the consumer body in Spain.
We will send more information by email.
Regards
Customer care
Thank Diane-for wasting 2 hours of my time
I’m glad I didn’t pay anything
Phil Finn is supposed to be working to gat papers together to give to lawyers. His email is phil@tranquilitaslegalconsultancy.com and the tel number is 00448009202453.
I have paid them
Am I making a huge mistake?
James
Please send us your correct email address and we can help you further!
customercare@mindtimeshare.com