A new company by the name of Timeshare Solutions has been brought to our attention as they seem to approach timeshare consumers on a cold call, and know about their timeshare being up for sale.
It might be early days to make any other statements, but as we all know, the cold call is most of the times not a good sign.
Timeshare Solutions Ltd is a company which was registered at the UK companies House in June this year.
Their website www.timesharesolutionsltd.com also dates from June this year and surprisingly displays the logos of the 3 main Exchange companies RCI (*), Interval International and DAE.
The address for the company is 63 Addison Road; Kings Health, West Midlands. This seems to be a virtual address though.
And contact details Telephone 0121 318 7826 and Fax 0121 318 8088
Email admin@timesharesolutionsltd.com
As mentioned above, the company does cold calls and is aware of the membership of the consumer and offer a relinquishment
Seen the cold call, we would though recommend to be cautious with this company and certainly not agree to any upfront payment for any services.
If you have been approached by Timeshare Solutions we would like to hear your feedback.
You can email us or place a comment on this blog.
(*) The logo from RCI has been taken off the website after a legal letter from RCI submitted to this company.
Mindtimeshare 
BEWARE OF DEALINGS WITH TIMESURE SOLUTIONS.
This company has no qualms about ri***** clients off once they have got their signature on the contract and the Instruction Fee (£1000 in my case). Following my visit to their offices in Redditch and going through the process of doing what I thought was a safe and secure process, after assurances given verbally in over an hours presentation, about the termination process involved, committed myself to their scheme.
Later I was advised by family to investigate with my timeshare provider on their policy to terminate. This turned out to be quite simple and straightforward. All they wanted was my age certificate and medical confirmation of my partners Terminal State of Health (DS 1500 ). On provision of these two items, forms for termination were sent for signature. These were then returned and confirmation of termination received within two weeks.
This information was forwarded to TimeSure Solutions with a request to return the £1000.
No reply of any sort was received from anybody at the company. I then approached my bank -Santander- to refund the amount under section 75, as the fee was paid by their credit card.
The basis of the refund was MISREPRESENTATION as I was told quite CATEGORICALLY during the presentation that as indicated on the contract signature page it was not valid until the balance of the agreed full amount was paid in 30 days, which I assumed was also the COOLING OFF period.
My instruction about requesting them to stop the process was made before the 30 day period. I got a reply back via the bank that the COOLING OFF period of 14 days was exceeded and as such the £1000 could NOT be refunded despite NOT having done any work for termination of the membership.
The technicality of EXCEEDING the cooling off period took priority over the verbal guarantees of being covered for such eventuality. Although no such mention is indicated in the contract it was stated by the bank that this is a FACT that is known to all consumers.
I was UNAWARE of this (like many others ) and took the case to the Ombudsman’s Office.
This I have done and supplied what I thought was a strong case to the Ombudsman who have despite all the assistance from MindTimeshare failed to have my appeal upheld.
The reason stated is that TimeSure had not misrepresented what is stated in the contract, Legal Speakwise. Despite all the lies printed in their marketing material and verbal assurances when soliciting for business. The Ombudsman’s verdict is based on my dispute with the bank and not with TimeSure and their Ethics and as such, they had to consider the legality of the contract only, just as the bank had done.
Their hands were tied due to the formalities of the law when considering such cases despite agreeing with the all the damning evidence provided to them for consideration.
So BEWARE although in all respects just as I was convinced that a company with a record such as theirs and all the evidence of trading with NO ETHICS, has not been SANCTIONED IN ANY FORM BY ANY AUTHORITY AND ALLOWED TO CARRY ON TRADING R***** O** VULNERABLE PEOPLE who they convince that they are there to HELP THEM, is the BIGGEST LIE and MISREPRESENTATION.
This Injustice is hard to accept but let it be a LESSON to all who are thinking of doing business with TimSure Solutions. Any advice assistance with bringing this company to pay back the ILL GOTTEN
REWARDS would be much appreciated.
We were contacted by Timeshare Solutions in July last year and paid £ 5,430 to them to get us out of our Timeshare in Gran Canaria. All went well to begin with and we got regular updates on the progress of our claim. In February of this year we recieved certificates from our timeshare asking that we sign and return them as we we “Selling” our timeshare. At no time did we instruct timeshare solutions to “Sell” our timeshare as this automatically means you cannot claim any monies back as a result of being mis-sold the timeshare in the first place. We told timeshare solutions that we were not signing these certificates and advised our client that we were not “Selling”. We have had no contact from Timeshare Solutions since just before Easter and we are led to believe that they have ceased trading and are being prosecuted for fraud.
Has Nadine or Terry recieved any of there money back ?
I was cold called by Timeshare Solutions several times with persistent claims of how their company had the Expertise and Resouces and Knowledge of the Timeshare Industry and how to Terminate
my membership. They even sent me a Flashy folder with information about their company how it was formed and some testimonials from people who had nothing but praise for TimeShare Solutions.There was no way knowing whether these were genuine or not. However due to their persistence and several phone calls later having got assurance and confidence that there was nothing to lose in going down to their offices in Redditch which was not too far away (approx 60 miles). The offices are in a business center behind the railway station in rather impressive buildings creating a good impression.As it was a booked appointment I was greeted by one of the female employees and escorted to their office suite.While waiting with a coffee the usual pleasant talk to relax me was made by another male employee who claimed to be the son of the owner. I was given a large folder to look at while waiting before being called to talk one to one with one of their advisers
The well-dressed gentleman who was very well spoken and versed about the nitty gritty’s of the T S
industry and how clients were sold the products without TRULY telling them about the problems associated with actually owning one which was in perpetuity. The problem of not telling the client of the getting out was the REASON WHY companies like theirs were born, with the sole aim to HELP people who could not do so on their own. They were THE ONLY COMPANY TO OFFER A GUARANTEE TO REFUND ALL MONIES PAID IF THEY DID NOT SUCCEED IN TERMINATING THEIR MEMBERSHIP.IN 40 WEEKS OF GIVING INSTRUCTIONS.
The talk which was very similar to being sold T S-Strong, Convincing, &full off a lot of Scribbles and Figures and which lasted over an hour was draining and pulverising. When I showed some reluctance to signing or paying anything that day I was told that THERE WAS A COOLING OFF PERIOD OF 30 DAYS – which was indicated on the signing page of the contract & ALSO IF I WAS PAYING THE INSTRUCTION FEE BY A CREDIT CARD WOULD BE COVERED BY SECTION 75.
On this basis I agreed to sign and paid the £1000 Instruction Fee feeling safe.
Three hours after arriving I left their offices feeling a bit apprehensive that I had agreed to pay £7860 for Termination of the membership which was a lot of money on top of the NO FEE NO PAY
arrangement which they also agreed to instruct a third party company to do on a 70/30 split. This on my commitment to the T S company of over £30,000 was a huge sum of money to pay out to get out. While driving back I decided that I had not thought of actually contacting my T S Company about what their policy was regarding terminations As soon as I reached home I looked at the rules of my T S Company and was surprised that they had a clause in their rule book that if the client was
75 years or over they could just hand over their Certificate and RELINQUISH the TIME Share. The next day I contacted the Offices of my T S Company and spoke to them about Termination and they confirmed this rule and also that my partner who was a joint member and who was declared as terminally ill in June 2017 qualified me on 2 counts for termination. All they wanted was a letter from the doctor confirming the illness and proof of my age. This was all completed in a weeks time and one phone call and one letter in terms of EFFORT. This was relayed to T S Solutions with the instructions that I was withdrawing from the contract and as per the contract terms to return the £1000 Instruction Fee. I even spoke to their Operations Manager Mr T.R by tel about this who intimated that he would look into this and be providing no admin expenses had been involved he could see no reason to REFUND this fee and would get back to me. This never happened despite many attempts to speak to him again nor did any of my emails to their email address generate any reply. The credit card issuer Santander Bank who I approached to reclaim under Section 75 have replied to say that T S Solutioins are now claiming that I have BREACHED their
COOLING OFF PERIOD TERMS and as such, I am breaching the terms of the contract. My charge that as EXPERTS in their field of T S Termination business they would have been aware of the 2 counts of ELIGIBILITY for Termination and as such their SERVICES were MIS -SOLD KNOWINGLY. Surely it does not cost £7860 to do what I achieved in two simple steps.This company,s trading ethics are far from those desired and set by Good British Trading Standards.
Clients beware that all the claims made in their marketing material about being above the rest of the
disreputable companies in this business DO NOT HOLD TRUE.
Hi
I have a points timeshare with club la costa and have many if not all the issues in your articles highlighting the issues with timeshare ownership.
I have recently appointed a company called timesure solutions based in Redditch west Midlands to get my policy cancelled and then claim monies back.
Q- is timesure a legitimate company?
Q- what should i expect to pay for this service?
we are expected to pay £6900 and have paid £1000 deposit and have agreed to pay the rest by 15th Oct.
Q- Is this normal.
Q- once released from my timeshare do i have a realistic chance of getting any money back including timesures fees.
Were very worried that we are just throwing good money after bad and paying yet another £7k out to timesure is just more potential burden than the £2k we already have to pay clc each year.
Please advise asap.
Regards
Terry ****
**********
we did the same but subsequently had second thoughts and contacted Trading Standards who warned us off.
Reblogged this on Mindtimeshare and commented:
Latest Update!
ASA Ruling on Timeshare Solutions ltd.
ASA has ordered for Timeshare Solutions ltd. to take off their website all testimonials from supposed happy consumers as Timeshare Solutions has been unable to supply documented evidence of such testimonials or full contact details of the consumers who supposedly placed these comments.
You can read more about this ruling on the following link:
https://www.asa.org.uk/Rulings/Adjudications/2015/9/Timeshare-Solutions-Ltd/SHP_ADJ_307831.aspx#.VgPzjun_9z-
This is the second such company I’ve been called by.
I don’t know how they get the names and telephone numbers of members – something worth investigating. I wonder whether someone in the company is leaking the information (for cash?) or taking it with them when they leave.
This is NOT a ***** company.
So to prove it this is what i did and its easy done. Firstly, you can find out information on any domain registered by using WhoIS. So do this and follow the trail. Doing this for the above thimesharesolutionsltd.com domain yields the following info below, which is publicly available information. A simple test is to try calling the number listed or send an email. It’s immediately noticeable that the email provided is not correct so perhaps the mobile number is also made up, but thats of no particular concern here. Then check out the postal address which turns out to be Whitewater Hotel & Leisure Club, which is affiliated with Heritage Resorts, a well known timeshare company. Steer well clear
Registry Registrant ID:
Registrant Name: Jonathon Sheil
Registrant Organization:
Registrant Street: Foxdale, Backbrrow Ulverstone
Registrant City: Cumbria
Registrant State/Province: Lake District
Registrant Postal Code: La12 8PX
Registrant Country: United Kingdom
Registrant Phone: +44.7504457683
Registrant Email: email@gmail.com
This sort of company looks strikingly similar to what another similar company named “timeshareownerclaims.com” did, which was dissolved at companies house in 2010. The clubs themselves will often setup fake companies such as this in an effort to get any outstanding maintenance payments from those who refuse to continue paying, all the while claiming to have nothing to do with any scams their so called members might be subjected to. But ask yourself the question, who do you think supplies the cold caller with all the information in the first place? its not hard to work out. KNOW YOUR RIGHTS people, don’t listen to any threats
Yes I have been contacted by time share solutions
They did cold call me ,
Which I am used to as I not ex directory ,
And gave me a lot of answers to relinquishing my time share ,And informed me that I could hand it back at a certain age, this information I was given by timeshare solutions was never told to me by the resort
And has helped me a lot,,