Timesharestop, Gone with the Wind

One of the companies that suddenly seem to have disappeared in 2020 is Timesharestop.

Maybe outdated news, but when we reopened our inboxes last month after a year of inactivity, we noticed an awful lot of complaints about the closure and disappearance of Timesharestop at the beginning of 2020.

So it was decided that we still wanted to write a blog warning about this.

For years, Timesharestop was the company that approached mainly Dutch-speaking Timeshare consumers with offers to cancel their timeshare membership and promised a possible recovery of the money paid to the resort.

The company was owned by Rob de V. and Ewald ter H., and they were proud of the fact that they certainly did not do “cold call” and that everything was more than fine.

The fact that they asked quite large amounts for a cancellation of a membership, which in many cases could simply be handled for free, was of course a worrying “red flag”.

Timesharestop even appeared on Dutch TV and advertised in the Transavia magazine and many consumers thought that was proof that everything had to be in order.

It turns out in this case that TV programs and advertisements in well-known magazines is more a matter of spending money than a guarantee of a reliable company.

Timesharestop is now completely closed, the offices are empty, bills have been left unpaid and the managers are difficult (impossible) to contact.

As far as we know, there are dozens of victims who have paid thousands of euros to this company for their service and received nothing.

Many timeshare memberships have not been canceled, so the consumer is still responsible for the maintenance costs and lawsuits against the resorts have not been filed at all.

The Dutch TV program TROS OPGELICHT has made a broadcast about Timesharestop that was broadcast in April 2020.

You can watch the program at the following link:


The Timesharestop website, which remained active for some time, was closed after the broadcast.

In the meantime, an action group of the victims of this company has taken over the domain name https://www.timesharestop.be/

You can find useful information on this web if you are also duped by Timesharestop.

If you are also a victim of Timesharestop, please let us know.

You can email us at customercare@mindtimeshare.com

If you have already emailed us in the past year, you will certainly receive an answer from us during the week.

Posted in Canary Islands, Companies closed down, Costa del Sol, fraud, Legal Services, Mediation services, Tenerife, timeshare, Warnings | Tagged , , , , , , , , , , , , | Leave a comment

Beware of FAKE Abogados el Palomo based in Tenerife


These fake lawyer companies certainly all look very much the same, we know. But it is necessary to warn people as a lot of innocent consumers are approached on a daily basis.

This time the warning goes for Abogados el Palomo. They are supposedly based in Tenerife, and they handle collections for the courts and pay-outs to consumers who have been awarded money through court claims.

The documentation they send to the consumer is full of nonsense about the consumer having to pay close to 2000 Euros in order for them to block the assets of the debtor, etc.

The person signing the emails from El Palomo Abogados is Manuel Limbarta Lilanos.

Email address is: abogados-el-palomo@consultant.com and the website is www.abogados-el-palomo.com

Freephone: 0800 80* * 678 and the Tenerife Tel: 0034 8** 680 284

Their website is very similar to all the websites we have seen from the group of fake lawyers in Tenerife that have been active for the past years.

Please note that this is all a scam. There are no court claims where all of a sudden and out of the blue you are awarded money.

If you have been approached by any supposed lawyers’ company or maybe by Abogados el Palomo, please do let us know.

You can email us at customercare@mindtimeshare.com

Posted in Canary Islands, Fake lawyers Tenerife, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , | Leave a comment

Bogus legal company Century Abogados is emailing Eze Group members

This one is a very new company because we understand they only started to email consumers this week.

The name they use is a bit confusing; they start off as Century Abogados, the email address states Century Abogados 2020 and in the text of the email they refer to themselves as Century Abogados Services.

Whatever they want to be called, the services they offer are FAKE.

A woman called Helen Forsythe claims to be acting on behalf of Century Abogados and is emailing all Eze group members (read victims) to make them aware of the “last chance” they have to join a claim against Eze Group / Regency shores.

This last chance is extremely urgent as they actually give the consumer 24 hours to join.

The consumer is guaranteed a 100% refund of their money. And not only a refund of the full amount, but they will also get a 10% more in compensation.

Helen from “Century Solicitors Services” is very empathic, and she assures the consumers she knows that there are a lot of scammers around, so she recommends the consumers to be vigilant.

And to add more persistence to her good intentions she notes as well:

After the re-assurance the consumer will be refunded and even obtain 10% more, she does admit that Century Abogados does not work for free, but again the reassurance is that the consumer will be pleasantly surprised by the amount of the fees they charge.


There are no such legal offices as Century Abogados based in Marbella, Madrid, Barcelona, Alicante, and Córdoba.

The only contact details the consumer receives are a GMAIL address: century.abogados2020@gmail.com

No telephone, no company details, no complete addresses, no website, nothing!

If you received a dubious email as well from Century Abogados or any other company claiming to go to courts on your behalf, please do let us know.

You can write to us at Customercare@mindtimeshare.com



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Beware of the fake lawyers called Sanchez abogados

The saga of the fake lawyers continues, and the company we would like to bring to your attention today is one called Sanchez Abogados.

Sanchez Abogados claims to have offices in SEVILLE, MALAGA, and BRISTOL

Consumers are bombarded with emails from this self-proclaimed “Legal Services & Reclaim Specialists”

The representative from the offices of Sanchez Abogados seems to know in all detail about the dealings the consumer had with Eze group, when they purchased the Eze membership and how much they paid for this.

All very sensible data that certainly should not be in hands of dubious companies!

The good news is that the consumer will be receiving a compensation payout, thanks to a claim against Eze Group in the Spanish courts.

Never mind the consumer knew nothing about this, after all, who doesn’t want to receive thousands of pounds back in their accounts?

The consumer will have to pay a “Surety Deposit”.

This is explained in the follow-up email they receive from Sanchez Abogados. The text reads as follows:

“We do ask all client’s to make a refundable “surety deposit” of £179 (per claim) at the start of the process and we refund this to you in full after 7 days @ completion

I’m not sure if you are aware that all claim funds are sent directly to (you) the client with the Eze Group case.. funds do not come to us first.

So when we take on a client on a “no win no fee’ basis we don’t get paid until the client has received the claim funds and the cheque has cleared in their bank account.

I won’t go into detail but we did have some problems with a few people over this some time ago…Basically, the management is hoping the surety payment may deter this sort of thing from happening again and encourage people to stay around for the duration of their claim.

Please note:  This is the only payment you will be asked to make throughout the whole process and as I said it is refunded to you after 7 days.”

Please note that this is all fake, there is no money waiting anywhere to be paid out, and it doesn’t look like you are going to receive the awarded money or the refund of the “surety deposit”.

Emails are sent out from a Gmail account which doesn’t inspire a lot of confidence either and is certainly not a normal procedure for “genuine” lawyers with so many offices.

The email address is sanchezsaabogados@gmail.com

There is no office address in the email, no telephone number, nothing!

The names used to sign the emails are Maria Santos and Anna Martinez.

Please note that these emails are completely fake.

If you received anything from Sanchez Abogados about money awarded from claims against Eze group or any other holiday club, please let us know.

You can write to us at customercare@mindtimeshare.com



Posted in Companies closed down, Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , | 1 Comment

Dubious Cold Caller Warning: General and Legal from Madrid

This company has been active recently, so it is very likely you are going to receive a call if you had any dealings with other dubious companies in the past.

General and Legal come up with a very dubious story.

A lady called Sarah, a representative from General and Legal in Madrid, states there is a dedicated pot of money reserved in the name of the consumer from the Timeshare Trustees Council in the Isle of Man.

She understands the consumer probably doesn’t know about this, but for a fee of £850, it will be possible to receive this money in 14 days.

The Spanish mobile number used is (+34) 611292852

Please note that this is a scam, and there are no such things as substantial amounts of money waiting to be paid out to consumers.

There is no such company as General & Legal in Madrid or anywhere else in Spain.

If you have been approached by a representative from General and Legal, please do let us know.

You can email us at customercare@mindtimeshare.com


Posted in Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , | 2 Comments

WARNING! Don’t pay to the dubious lawyers from Abogados Las Alas

For the past months, the company The Solutions Group has been very busy entertaining all the consumers they convinced to do a court claim through them.

A lot of consumers had been kept updated for months about the supposed group’s claim, so they weren’t really worried that it all could be a lie.

Finally, the good news came through and the “Group Compensation Claim” was won by the consumers and they were all awarded substantial amounts of money.

An email (info@section75.com)  from Amalia Irene Coletas, supposedly acting on behalf of the Solutions group, explains the next procedure for the consumer.

Now the money is awarded, this needs to be claimed from the court, and in order to do so, the consumer needs to take up the services of a lawyer.

Luckily, Solutions Group can recommend a lawyer handling these claims and refers the consumer to Abogados Las Alas. This company based in Tenerife, will contact the consumer and explain what to do next.

Abogados Las Alas sends indeed an email, with a lengthy explanation on who they are, how long they have been in business, and most importantly, how the consumer can now lay their hands on the award of over 30.000 euros.

He needs to act quick because it seems that it is quite possible other debtors will try to “obscure assets”, so the lawyers from Abogados las Alas have to “instigate the enforcement of the consumer’s judgment” and claim the money straight away.

This procedure will cost 1920 Euros.

The email is signed by Armando Antala Maricalo, and contact details are Tel: 0800 802 **40 or 0034 8226**322

Email address is las-alas-abogados@consultant.com

After paying the 1920 euros, the consumer soon realizes this is not the end yet and the 30.000+ euros awarded by the courts are not in sight yet.

Spanish tax offices also want their share, so the lawyers from Abogados Las Alas send the consumer a tax declaration form for the amount of 480 Euros.

Please note that this is all a SCAM!

There is no such office as Abogados Las Alas in Tenerife, there are no group claims, and you don’t have any money awarded in Spanish courts.

If you have been in contact with Abogados Las Alas, please let us know.

You can email us at customercare@mindtimeshare.com

Posted in Canary Islands, Fake lawyers Tenerife, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , | Leave a comment

Careful with Fake lawyers, Morales & Maxwell from Malaga!

A cold calling company that seems to have been extremely busy in the past months is Morales & Maxwell, a supposed lawyer’s company based in Malaga.

Most consumers who have been contacted by this dubious set up had previous dealings with WTC Admin and/or Eze group.

It is obvious that the consumers’ private and personal details have been passed on and now these cold callers are trying to get their own share of other people’s money.

The first call is made in the name of International Transaction Security, a cold caller using a UK phone number: (+44) 0203 769 **82

The callers use different names such as David Russell, Stephen Parker, Lisa Donal, Anna Gonzalez and Linda James.

The consumer is being told that money has been awarded through the Malaga Courts, and a substantial amount of money is waiting to be transferred over to their accounts.

All the consumer needs to do is contact the Lawyer company handling the payouts. This is Morales and Maxwell.

The person to be contacted at Morales and Maxwell is Julia Lopez. Telephone numbers used to reach Julia are 0034 60410**08, 0034 6032**793, 0034 6041**575 and a landline 0034 9511**443

Of course, things are never that easy as pictured in the first call and soon the consumer is made to believe that the Court Settlement needs to be translated, Legal fees need to be paid, taxes, rebates on WTC Documentation, and so on.

Payments will be requested until the consumer realizes it is a scam and the supposed awarded amount will never be paid out. By that time the consumer probably has paid around 2000 Pounds for each charge. Each Payment has to be transferred into bank accounts of individuals who surprisingly all have non-Spanish names, which is strange as they are presented as being the procurator, judges, Spanish translator, etc.

Email addresses used are admin@moralesandmaxwell.com and lawyers@moralesandmaxwell.com

The website www.moralesandmaxwell.com is no longer available and the domain has expired.

We cannot stress enough that there are no “surprise” court claims where people receive money through a court claim they didn’t know about.

Cold callers are never ever a good sign!

If you have been talking to Morales & Maxwell in the past months, please let us know.

You can reach us by email customercare@mindtimeshare.com


Posted in Canary Islands, Companies closed down, Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

Suarez & Simpson, more fake and fraudulent lawyers paying out your award

A very strange set up by the name of Suarez & Simpson was detected in the emails we received from consumers in the past months.

There seems to be a connection between those contacted by Palomo Abogados, and a “follow up” from Suarez & Simpson.

The agent from Suarez and Simpson pretends to be processing the paperwork for the consumer, in order to get the awarded court money transferred to the account. An award of more than 20.000 Pounds.

Suarez and Simpson don’t work for free, although they assure the consumer can claim back the legal fees after everything is settled. These legal fees amount to 2500 Pounds. They need to be paid by bank transfer into the account of the “legal consultant” so not in the name of the company!

After the payment of the legal fees, the agent from Suarez and Simpson contacts the consumer again. During the processing of the paperwork, they noticed that the document called “Cross Border Litigation Permit” is missing. This document is necessary to get the money transferred from the Spanish court to the UK account of the client. Research shows this document was never requested and prepared, so now Suarez & Simpson has to start from scratch, and it is quite a job to get this done. But rest assured, against a fee they can start straight away! There go another 2900 Pounds by bank transfer into the account of the clerk that will process the document.

Luckily for the consumer, everything seems in order now. Well, not yet…guess what? As the consumer lives abroad, the Spanish government demands a tax payment before paying out the awarded sum of money. A tax fee the consumer can claim back afterward, but for the moment needs to be paid. Just another 3750 Pounds and the money will finally be transferred to the UK.

None of the “invoices” send to consumers have proper company details on them, such as a Company Tax ID or any VAT included in the amount payable.

Sad enough this is one big SCAM!

There is no money awarded through the courts and there is no such company as Suarez & Simpson handling the transfer of such money.

Details of this company are:

Web: www.suarezandsimpson.com (not working)

Emails used: lawyers@suarezandsimpson.com & admin@suarezandsimpson.com

Emails are signed by Megan Lowe or simply not signed at all.

There are numerous telephone numbers among which: 0034 951**7450, 0034604**9749, 003495104**50 and 0034604**3308

If you have been contacted in the past months by this fake company Suarez and Simpson and they have been asking you for money, please let us know.

We cannot stress enough that there is no such thing as money waiting in Spanish courts without you even knowing there was a court case going where you were included.

Suarez and Simpson are a clear example of Fraud Recovery Fraud, and although we understand that all victims of a scam always have the hope to recover what they lost, please do not fall for these fake companies as you will only lose more!

If you have been contacted by the above or a similar setup, please let us know.

You can reach us by email at customercare@mindtimeshare.com

Posted in Canary Islands, Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , , , | Leave a comment

Did you receive a Cold Call from the legal representative of Gallardo Abogados?

A company that seems to be active right now, is Gallardo Abogados, supposedly based in Madrid.

Timeshare consumers are receiving an initial call from a man called Daniel Burton using a Spanish mobile number 00346041**426 or Michael Parker with telephone 0034634**3237

These representatives of Gallardo Abogados explain to the consumer that a large amount of awarded money is waiting for them in the high court in Malaga.

This money can be transferred into the consumers’ bank account as soon as a substantial court fee is paid.

This payment of the fee needs to be arranged directly with a court official called Peter Greenberg aka Peter Jenkins.

The consumer is asked to call Mr. Greenberg directly on another Spanish mobile 0034611**3622

No documents are presented, no proof of anything they say about awarded money, court claims that have been successful, nothing.

Gallardo Abogados has a domain name www.gallardo-abogados.com but there is no actual web. This domain was registered in August 2020, so only a couple of months ago.

Daniel Burton does have an associated email address: Daniel.burton@gallardo-abogados.com

Please note that this is a fake company. Although there are several lawyer’s companies in Spain with the name Gallardo, none of them have anything to do with the above story of awarded money out of the blue.

Anything done in a Spanish court would be backed up with the official documentation of the court ruling, duly translated, and send to the claimant by registered post or through the appointed lawyer. You don’t just get phone calls from a mobile to notify you that you just won a court claim and thousands of euros have been awarded to you…

If you received a phone call as well from any person claiming to be working on behalf of Gallardo Abogados, please let us know.

Never trust a cold caller!

You can contact us at customercare@mindtimeshare.com

Posted in Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , | Leave a comment

Fake lawyers Martin and Perez and the lost Court Summary from Madrid

A very dubious company by the name of Martin and Perez has appeared on the scene since September this year.

Timeshare consumers who had dealings with dubious companies in the past and unfortunately paid them for claims that never took place are now contacted by the agent from Martin and Perez.

This representative from Martin & Perez asks the client why they haven’t replied to the Madrid Court Summary statement send out by the Madrid court in order to confirm the acceptance of the settlement.

Obviously, the consumer never received this Summary, and it turns out that they have been awarded a substantial amount of money (around 30k).

All the consumer needs to do is fill in some forms where they sign for acceptance of the settlement, and the lawyers from Martin and Perez will do the rest.

The consumer is provided with the court settlement, which surprisingly is in English, and the forms they need to fill in.

This email is signed by Anna Mansell but of course, they could have been using other names as well.

In this same email where Martin and Perez kindly send out these documents, they also explain that as per the agreement the consumer signed with the previous companies, there is a commission to be paid of 10% over the awarded money.

And the consumer is to be expected to pay this before they can receive the settlement money.

Research on the company Martin and Perez shows there is no such lawyers company in Madrid on the mentioned address: Paseo de la Castellana, 257, 28046, Madrid, SPAIN

Their website https://martinandperez.com/ looks quite elaborated with a lot of information and beautiful pictures, but it lacks all company information, there is no Spanish Companies House registration, no full names of the lawyers and their bar registration numbers, nothing.

Surprisingly as well is that this website for this alleged successful lawyer’s company is only available in English.

Contact details are:

Telephone: 0034 911 231 165

Email: lawyers@martinandperez.com

admin@martinandperez.com & info@martinandperez.com

On the (fake) court summary they also mention a telephone number: 0034 911 231 151

If you have been approached by a representative of Martin and Perez about this court summary and asking you for a fee, please do let us know.

Do NOT pay any money to this company and make sure you don’t provide them with more personal details than they have already on you.

You can contact us by email at customercare@mindtimeshare.com or by filling in the contact form on this blog

Posted in Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , | Leave a comment

Careful with the emails from the FAKE Banco de España!

Dear Consumers,

Please note that this FAKE Banco de España continues sending out these emails asking innocent consumers for money in order to get a refund. There is no such thing as money awarded in the Spanish courts to consumers who have no idea there was a court claim at all.

The Bank of Spain has nothing to do at all with court claims either as if the Bank of England would be writing to you about a court claim. It makes no sense!

These people have been doing this now for several years and they need to be stopped.

If you receive one of their emails asking you for money and promising substantial refunds, please do not pay them a penny. You will not see your money back!

In the past, they used the email address: bancodeespana.overseas@yahoo.com which has now changed to bdebancodeespanaconsulta@gmail.com

Official entities do NOT use email addresses from Gmail or Yahoo!

Telephone numbers used: 0034 603 142 583 now recently 0034 602 576 406 both Spanish mobile numbers.

If you have received this email recently, please do let us know.

You can reach us by email: customercare@mindtimeshare.com

The email from the fake Banco de España looks as follows:

From: BDE BancodeEspaña <bdebancodeespanaconsulta@gmail.com>
Date: 3 December 2020 at 10:05:52 GMT


We wish to inform you that we have tried contacting you via telephone call as we have received a notification from the court in Malaga, Juzgados de Malaga, Calle Fiscal Luis Portero García, 0, 29010 Malaga, Spain.

Translation of notification:

‘The bank of Spain wish to inform you that we have received a document from the court of Malaga, Juzgados de Malaga, Calle Fiscal Luis Portero García, 0, 29010 Málaga, Spain, regarding a compensation claim from the director of the company “European Finance Solutions, EFS, Excalibur, Level 9 Resolutions SL, Sun Travel International, Half Moon Holdings, Principle Travel, Simple Timeshare Sales, Freewall Solutions, End Vacation, Iberian Dream Homes, Holiday Rentals Direct, Breakaway Vacation, CMC Accounts, Selling Time, Timeshare Resale, Emerald Rock Holdings, Blue Chip, Blue Diamond, Fast Line, etc”.

In your case it showed that you had paid money into the account/s of the company/s  mentioned above.

May we inform you that your information was found amongst their bank statements as having paid them money.

This may have been done by credit card, debit card, Western Union, money gram, bankers draft, Ukash vouchers, etc. May we also remind you that they traded under many different company names, if you have paid any other company it is most likely linked to these companies as they have changed company name’s frequently.

These companies claimed to be investment companies, mediation companies, litigation companies, resale companies, share holding companies, lawyers, etc.

The document states that the director of the aforementioned company has been found guilty of fraud and money laundering in Europe.

The Judge at the court hearing ruled that all remaining funds in accounts linked to the aforementioned company is to be divided equally amongst claimants, as there was insufficient evidence of how much each client of theirs had paid, as they traded under many different company names, they used many different payment methods and many different bank accounts.

May we inform you that we have heard from other victims of fraud that they have been contacted by third parties in other countries, claiming to be courts, or companies that can claim money back, this information is incorrect, please may we advise that you be very careful with whom you deal with and if any company or any third party asks for your credit or debit card details, DO NOT GIVE THAT INFORMATION TO THEM. Since 2011 it has been illegal for anyone to request that information and take payment when the matter has anything to do with timeshare.

In the case of MR XXXXX contact number XXXXXXXX total of £27,793 is due to be remitted as there is sufficient evidence that the named victim mentioned above was found victim to fraud.

Issues surrounding money laundering problems in Spain mean that amounts over €10,000 are to be revised for money laundering and fraud purposes.

Having run all checks against your payment it has been approved as it has been classed as a ‘compensation claim’ and will be sent directly to you from the courts.

Spanish tax laws dictate that amounts greater than €10.000 relating to compensation payments are subject to  tax payment which must be paid in advance of authorisation being granted to release your funds.

The tax is refundable if you are not a resident of Spain.

If you are a resident of Spain, the tax is not refundable. The tax payment is 4%.

If you are a pensioner or over the age of 65 the tax is lowered to 2%.

If you are a British resident you are not liable for Spanish tax and therefore this is classed as a temporary payment which will be refunded to you within 14 working days of receipt.

The amount payable is £1,087.67.

The amount payable if you are a pensioner is of £533.80.

Upon receipt of funds we will apply for the necessary authorisation on your behalf, this is a formality after-which you have two options to receive your payment, either bank transfer, this takes 24/48 hours to clear in your account or you may be paid via cheque, we do ask for you to allow for a week for the cheque to arrive as it will be sent from Spain.

Please note that should you decide to proceed and claim your compensation you will no longer be able to take any further legal action against the aforementioned director of the aforementioned companies.

Should you require any further clarification you may reply to this email with any questions you have, if proceeding you will need to inform us in advance which method of payment you prefer.

You may contact your case handler on the following number 0034 602 576 406 please ask to speak to the English department.

If you wish to receive via e-mail information on how to protect yourself against fraud please notify us.

Please find the website of the bank of Spain below, you may also find this by typing Banco de España or Bank of Spain in google.

Banco de España

With kind regards.


Bank of Spain, Banco de España.

Calle de Alcalá, 48, Madrid, Spain, 28014.




Posted in Bogus resale companies, Costa del Sol, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , | 7 Comments

Hello! We are back!

Dear Timeshare Consumers,


It has been a long time since we posted on the Mindtimeshare blog. A year to be exact.

At some point in 2019 it became clear that without funds and regular income, it was impossible to continue for the people maintaining the blog and answering emails.

So, we had to make the hard and very sad decision to stop dedicating our time to the investigations of alleged fake and fraudulent companies.

Many things have happened in 2020, but we were amazed to see that the visits to our blog and the numerous emails and contact forms did not cease, and consumers continued actively seeking our advice.

Obviously, there is a big need for information and sound advice about cold calling companies who offer their “Too good to be true” services.

With this in mind, we started looking for alternatives in order to continue the blog and start helping consumers again.

We are now very pleased to announce that we are back!

We will start again with blog posts about the “strange” cold calling companies, and in the course of the month, you can expect an updated cold caller list.

So please, if you are receiving cold calls at present or are speaking to companies who are offering their services and you have doubts before paying them a substantial amount of money, don’t hesitate to contact us!

For those who wrote to us in the course of this year, we will go through all the messages but do allow us some time as there are many emails to go through.

May we thank all consumers who have maintained loyal to our blog in the past year and continued sending us important information about cold callers. The information is valuable to us!


Customer Care Team

Posted in Bogus resale companies, Canary Islands, Costa del Sol, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Mindtimeshare, Tenerife, Tips & Advice, Warnings | Tagged , , , , , | 16 Comments

Police warning about cold calls with offers to recover money paid to Monster Travel / Rewards!


This week many consumers who have been dealing in the past with the Monster Travel Group of Companies have received an email from the UK Police about certain cold calls.

As pointed out in this email, many consumers are receiving cold calls, unsolicited calls from companies who are pretending to be doing court claims against Monster Travel / Monster Rewards.

We cannot stress enough that NO COMPANY should have your personal details and details about purchases you made in the past unless you provided these to them!

There are no court clerks handing out this information, judges ordering companies to call victims to give away awarded money, or class actions by companies that are registered as real estates or builders!

For your information, you can read the text of the email from the police below.

Dear all,

We are aware that some people are being contacted in relation to their timeshare and/or their purchase of Monster Credits by UK, Spanish & other international companies offering to obtain compensation on their behalf. This contact is often unsolicited, and the company may be in possession of personal information and details of previous transactions/dealings with timeshare companies or holiday credit schemes. It is possible that in order to obtain this compensation, the company may ask for an upfront fee to cover legal costs.

As a criminal investigation team, we cannot advise you to ignore or decline services from any company. However, please be aware that this method is sometimes used by fraudsters when operating a “Recovery fraud”. There is no reason that these companies should have access to your personal information and your timeshare details unless you have given consent. In the event that you are contacted by a company offering any of the above services, please remain cautious and consider obtaining advice from an agency such as Citizens Advice before proceeding.

Below is a link to the Trading Standards website offering further information of “Recovery Fraud”.



If you received cold calls from any company who claims they can get you all the money back through a court claim, class action, etc. Please let us know.

Obviously, this advice is not only for consumers who dealt with Monster Travel/Rewards, but this is also about other cold calls offering recovery of any money!


Posted in Bogus Holiday Clubs, Canary Islands, Costa del Sol, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , | 4 Comments

Have you been invited (AGAIN) to Tenerife by Sue from customercare@holidayinfo.com?

We published last month the news about the companies Claim your Claim, Refund my Funds, Island Breaks, etc. closing.

This has not only left many people behind who paid thousands of Euros for some cheap accommodation weeks and the “promise of a claim”.

But there are also consumers who already booked flights to go and sit through one of these meetings in the near future.

Still, it looked like they were going to be the lucky ones, as obviously they would now not be cheated out of their money.

We were wrong! When you think something has come to an end, well not always it is like that.

As it seems, from the long list of companies that have closed their doors and run off with the money, it seems there are still employees left who are resisting to the fact they are redundant.

Instead of “packing up and go” they have now come up with what looks like a very strange offer…

In this past month, and ever since the news came out, consumers who visited these offices in the past months and paid, received an email from a woman called SUE.

SUE has no surname and she neither signs with her company name.

All you get is: Sue,  Tel 00 34 922 927532 and Email customercare@holidayinfo.com

The email she sends out states the following:

“RE: telephone conversation.

We have, unfortunately, been advised that the company with whom you signed your original agreement here in Tenerife has in fact ceased trading.

This does mean that the services and benefits provided under this agreement will not be

honoured.  If you have holiday accommodation booked, then you will need to contact our offices as a matter of urgency to see if you are still able to travel.

On a positive note we do have a team of advisers in place to assist you with this current situation.

First and foremost this will enable you to recoup the monies that you have originally paid, answer any questions that you may have, and of course discuss the options available to you moving forward and in respect to future holiday plans. 

Appointments are being offered to clients who would like to travel to Tenerife to resolve this situation and of course we will organise and cover your accommodation cost. You will of course need to pay for your flights however we can help with booking flights if you so wish.”

Yes, you are reading this right. First, you traveled to Tenerife under the fake and false statements of a guaranteed claim and ended up with 4 to 6 cheap accommodation weeks booked, at a cost of close to 10k and INCLUDING the week you supposedly got for free to attend the meeting in the first place.

A promise of a claim that would be done on your behalf by a company that is not mentioned anywhere and with a pay date of 60 days which is IMPOSSIBLE!

And now these people have done a runner and you are invited again, by apparently the same people who were there when you were cheated out of your money but now, they are going to help you?

And again you will get a “free” week which in the end you paid for and more than paid for?


Are they really expecting consumers to fall for statements such as “an advisor will explain how to recoup the money”, “A Spanish administration company is handling the claims” or “you need to visit a Spanish notary” …?

What is this?

If this is a genuine offer, let them explain with ALL DETAILS who they are, where they are based, which company they are working for and who these people are who are going to help, the advisor, the Spanish company, the notary.

SUE without a surname is not an answer or explanation. A domain as holidayinfo.com without a website is not the answer.

Demand full names, registration numbers and proper contact details of all involved!

If Sue or anybody from the companies you dealt with before in Tenerife has contacted you with a similar story, please let us know.



Posted in Bogus Holiday Clubs, Canary Islands, Companies closed down, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , , , , , , , | 3 Comments

Opnieuw een valse advocaat uit Granada, nu heten ze Suarez Aleman!

Deze week stak een nieuwe en frauderende advocaat de kop op onder de naam Suarez Aleman.

Zoals we hebben gezien met andere valse advocaten die ook Nederlandse Timesharing eigenaars hebben gebeld, de naam Suarez Aleman is overgenomen van een echte advocaat.

Maar de contact gegevens, adres en de taal op de website heeft niets te maken met deze echte advocaat.

De heer Andre van de Weerdt van Suarez Aleman uit Granada belt eigenaars van een Timesharing zomaar ineens op.

Het excuus dat hij gebruikt om te verklaren dat hij de persoonlijke gegevens heeft van deze timeshare eigenaar is dat de gegevens uit het Timeshare Register komen.

Klinkklare onzin en uiteraard bestaat dit register totaal niet en zou illegaal zijn gezien de wet van privacybescherming.

Andre, legt uit dat er veel rechtszaken lopen tegen de verschillende resorts waaronder ook het resort waar de consument een lidmaatschap heeft.

De eigenaar van de timesharing kan nog net meedoen aan een lopende aanklacht.

Het duurt niet lang voordat Andre opnieuw terugbelt en verteld dat de rechter meer dan 40.000 euro heeft toegekend aan de consument.

Het enige wat de timeshare eigenaar nu moet doen zijn de gerechtelijke en administratiekosten van een 9,2% over het uitbetalende bedrag.

Dit moet de consument storten op een fiduciair bankrekening waarop ook het resort het geld stort. De rekening staat op de naam van mevrouw Louiza Ochan, de fiduciair ambtenaar.

Die naam hadden we al eerder gehoord!

Om het allemaal geloofwaardig over te laten komen heeft Suarez Aleman een website opgezet in Juli van dit jaar: https://suarezaleman.com

Contact gegevens van Suarez Aleman zijn:

Bovenstaand bedrijf is een oplichterij. Als u het geld stort in de naam van Louiza Ochan zijn we bang dat u dit nooit meer terug gaat zien, dus BETAAL NIET!

Mocht u al zijn benaderd door Andre van de Weerdt of Louiza Ochan van Suarez Aleman, laat het ons dan zo snel mogelijk weten.




Posted in Costa del Sol, Directive, Dutch, fraud, Legal Services, Mediation services, Warnings | Tagged , , , , , , , , , , , , , , , | Leave a comment

Timeshare Cold Callers October 2019

Dear All,

Attached the latest cold caller report for the month of October 2019.

We counted a total of 45 cold calling companies of which 7 are new companies in this list.

Most of the cold callers are offering claims.

For a complete list of the 45 cold calling companies please click on below link:

Cold Callers October 2019

The 7 new company names added to the report are:

Please note that the calls might be “cold” for you, but these are certainly not random calls when the person on the other end of the line knows perfectly well what you own, where you own and how much you paid for this!

These private and personal details are not open to the public, there are no registers these companies can access and take out names and contact details, it is just not true!

Your personal details are protected by the Data Protection Law, and any cold calling company is not complying with this law to start.

The fact these plausible people on the line have all your details, should not create a sense of “trust”, it should be the complete contrary and alarm bells should be ringing immediately!

If you receive cold calls about your timeshare or holiday ownership, do let us know.


Customer Care

Posted in Bogus Holiday Clubs, Bogus resale companies, Canary Islands, Companies closed down, Costa del Sol, Directive, Fake lawyers Tenerife, Fake Lawyers Tenerife, Flybuy Operator, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , , , , , , , , , , , | 5 Comments

VRC Claims or Viking Real Estates and Consultant, offering claims and relinquishments.

The company Viking Real Estate and Consultant is one of the latest claims/relinquishment companies that have been brought to our attention.

Viking Real Estate and Consultant is based in Tenerife.

The initial contact is made with a lady called Melanie Hill who presents herself as the company consultant.

Melanie explains the consumer about the possibility to claim back the money paid to the timeshare resort and she follows this up with an email including a draft of the agreement the consumer would enter.

The agreement seems to be for what they call “legal consultancy services” where the consultant (Viking Real estates) will provide advice about a relinquishment or claim.

In this agreement, there is no mention of any lawyer or legal company with a full name and registration number.

Although it mentions that this consultancy agreement includes “Filing of Demands” it appears to be strange that the client would not know which lawyer would be representing them.

The agreement is made out in the name of Viking Real Estates and Consultant, which as the name already indicates you would expect to be a registered real estate company, not a legal company. But checking the Spanish Companies House, this company is registered with activity: Food services.

Upon signing this agreement the consumer is expected to pay a 49.45% over the amount that will be claimed.

Contact details from Melanie at Viking Real Estates are her email: melanie@vrcclaims.com

And telephone numbers: +34 922945126 or 0203 0265 738

The strange thing is that the kindly refers to the company website www.vikingrealestaes.es

But this website has not been built yet and the domain was registered at the beginning of September 2019.

If you look at the website www.vrcclaim.com there is more information about the supposed relinquishment and claims services, but again the website has not been finished and a lot of text is missing.


Seen the above it seems rather strange that the company states on their website that they have done already 587 successful claims…

If Viking Real Estates and Consultant or VRC Claims have approached you with their offer for claims and relinquishment services, please do let us know.


Posted in Canary Islands, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , | 2 Comments

Timeshare Termination Team UK offering relinquishment services

Another cold caller has been brought to our attention this week, this one by the name of Timeshare Termination Team UK.

This company is not to be mistaken with a company by the exact same name which has been doing business in the USA for years.

The one that is cold calling mainly UK consumers is Timeshare Termination Team UK with their website  timeshareterminationteam.co.uk

On the website, it is mentioned that Timeshare Termination Team is a trading style of Exit My Timeshare Group.

The website seems to be full of inconsistencies. They claim to have been around since 2014, but the web was registered in June 2019.

So far, they say they have terminated over 500 Timeshare contracts, and recovered over £600,000 in claims for their clients. Which seems an awful lot of money in only 4 months’ time.

In the different sections of the web, it looks like there is a lot of information, but we were unable to find, for example, a Companies House registration number for Timeshare Termination Team or Exit my Timeshare Group.

Contact details from the web are:
Penstraze Business Centre, Penstraze, Truro, Cornwall, TR4 8PN

Email: info@timeshareterminationteam.co.uk
Telephone; 01872 308699

If Timeshare Termination Team UK has contacted you with their offer for relinquishment services, please let us have your feedback.


Posted in Canary Islands, Legal Services, Mediation services, timeshare, Warnings | Tagged , , , , , , , , , , , | 2 Comments

Who received an email or letter from Perez Alonso Abogados y Asesoria?

This is now becoming a Saga.

It all started with the letter from Solutions Group in August, explaining to consumers who dealt with them in the past, that their court case was finally due in court.

Everybody seemed to be part of the same claim, as everybody was included in the court hearing of the 25th of September and they all were going to receive 32.000 Euros.

Independently if consumers replied to the letter, more notifications regarding this matter were received.

A very confusing explanation about awarded money and the taxes due, and the supposed appointed collection agent which was CUC Abogados.

Now we have a new chapter in this Saga.

Consumers who didn’t fall for the letter from CUC Abogados, are now approached again and this time the name is Perez Alonso Abogados y Asesoria.

Yet again there is an explanation about taxes, money awarded anyway, and fees due.

The letter is signed by Mr. David Fernandez Perez.

Mr. Perez asks the consumers for a payment of 1920 Euros which is needed for the lawyers to instigate the enforcement of the judgment for the amount of 32.000 Euros.

As soon as the money is received, the lawyer from Perez Alonso Abogados will file a “motion of conservatoire” so the debtors cannot “obscure” their assets in order to avoid or reduce the chance of having to pay.

It sounds all very official, but it really makes no sense at all!

The consumers have never given their consent for this lawyer to be acting on their behalf, and still, they seem to have been included in a court claim, and what is even more surprising, they got money awarded.

This is a complete lie!

Details from the company Perez Alonso Abogados y Asesoria are:

The website has not been developed and they disguise this by a message on the screen stating you probably have no access code.

If the lawyer’s company Perez Alonso Abogados has approached you already, please do let us know.

Don’t pay the 1920 Euros as we are afraid you won’t see them back!


Posted in Canary Islands, Companies closed down, Fake lawyers Tenerife, Fake Lawyers Tenerife, fraud, Legal Services, Mediation services, Tenerife, Warnings | Tagged , , , , , , , , | 2 Comments